Customer Support Representative

CDK Global

Provide support to customers encountering issues with CDK Global products. Facilitate inquiries and resolve technical concerns through communication channels.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

Tech Stack

Tools & technologies

iOSLinuxSQLUnix

About the role

Key responsibilities & impact

Provides primary support to customers encountering problems using the CDK’s products and solutions
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
Facilitates inquiries through systems in order to provide answers to common questions and problems
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Documents customer information and recurring technical issues to support product quality programs and product development
Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots problems with malfunctioning software applications and recommends corrective action
Directs and guides clients through resolution of technical issues
Submits requests for product changes and other custom programming updates
Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
Attends training courses as required and stays abreast of evolving internal processes and industry developments
Provides customer service and remote support services and applies problem solving skills
Works in a team environment and assists team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities

Requirements

What you’ll need

Associates/Bachelors strongly preferred
Proficient PC skills, specifically in Windows and IOS environments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Ability to document, track and monitor a problem/issue to a timely resolution
Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
1 year of PC desktop support or technical support experience with client contact
Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Knowledge of Unix / Linux / SQL
PC certifications (A+, MCDST or MCST)
Automotive industry experience
Bilingual French or Spanish.

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PC desktop supporttechnical supportMicrosoft O/SPC hardwareActive X controlsUnixLinuxSQLtroubleshootingproblem resolution

Soft Skills

negotiationverbal communicationwritten communicationprioritizationproblem solvingteamworkcustomer servicedocumentationtrackingmonitoring

Certifications

A+MCDSTMCST