Associate Customer Success Specialist – Fixed Operations

CDK Global

Associate Customer Success Specialist supporting clients with product guidance and basic training at CDK Global. Delivering foundational product support and maintaining client engagement with excellence.

Posted 7/1/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the assigned CSM/CSS to support best‑in‑class service for clients.
Provide guidance on navigating CDK systems.
Deliver foundational product walk‑throughs and basic workflow guidance for end users.
Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
Document all client interactions, action items, and outcomes in internal systems with high accuracy.
Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
Support value conversations by reinforcing how standard features and workflows help achieve client goals.
Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
Perform other related duties as assigned.

Requirements

What you’ll need

Strong written and verbal communication skills.
High sense of urgency; able to de-escalate routine issues using empathy.
Effective time management and consistent on-time delivery of assignments.
Exhibits a strong customer service-oriented mindset.
Organization and prioritization skills; attention to detail in documentation.
Ability to clearly explain product fundamentals and standard workflows.
Familiarity with dealership operations or business process environments.
Associate’s degree or equivalent experience.
Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis.
Ability to work independently with guidance from CSS/CSM and collaborate within a team.
Comfortable operating in a remote and travel role.
Ability to Travel up to 25% to dealership locations.

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CDK Systems NavigationProduct Walk-ThroughsWorkflow GuidanceDocumentation AccuracyClient Training Sessions

Soft Skills

EmpathyOrganization SkillsAttention To DetailCollaborationAbility To De-Escalate Issues

Certifications

Associate’s Degree Or Equivalent Experience