Carrier

Account Manager

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Commercial Service Account Manager

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers as well as build share value with existing customers
• Seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Establish and build credibility with knowledge of Carrier products/solutions
• Articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Detect the Customer’s buying stage and adjust selling accordingly
• Respond to the customer requirements in a timely manner
• Gain the booking/order in a timely manner
• Consistently achieve sales metrics and Annual Targets
• Negotiate service agreement renewals when required

HVAC Commercial Service Account Manager

Application Engineer

• Develop, validate, and optimize Applied HVAC equipment selection, including size, configuration, voltage, and options based on project specifications.
• Ensure all quoting, sizing, and equipment specifications align with customer requirements and standards (local, energy, etc.).
• Identify opportunities for cost savings and technical improvements in system selection to improve our competitive position.
• Stay informed on industry trends, competitor strategies, and emerging HVAC technologies to maintain a competitive edge.
• Develop and refine detailed technical proposals and quotes for complex projects.
• Ensure pricing accuracy, margin optimization, and compliance with discounting strategies.
• Support sales teams in presenting technically sound, competitive solutions to customers.
• Prepare, review, and approve final technical submittals, ensuring compliance with customer requirements and industry regulations.
• Work with sales and project teams to identify scope gaps, potential risks, and value engineering opportunities.
• Maintain accurate records of project costs, configurations, and customer approvals.
• Provide technical guidance to sales and support teams on complex projects and high-value opportunities.

Sales Application Engineer

Field Engineer

• Interact with assigned dealers daily to support customers in the field
• Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment
• Perform on site dealer audits to ensure customer satisfaction across dealer network
• Provide technical support and investigation of issues reported by customers and dealers
• Receive and respond to escalated technical issues by telephone and CRM applications
• Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems
• Serve as technical lead for field evaluation units
• Develop technical documentation including manuals, service bulletins, and work instructions
• Create and present content for training events and seminars
• Manage goodwill concession process

Field Service Engineer

Risk

• Accountable for defining, operating, and continuously evolving the enterprise-wide delivery governance model for Digital initiatives.
• Serve as the Global SOX Coordination Lead for Digital and Technology delivery.
• Ensure that digital programs are delivered predictably, efficiently, and in alignment with business strategy.
• Act as a strategic bridge between strategy, execution, and assurance.
• Provide enterprise-level visibility and confidence to senior leadership by embedding strong governance, audit readiness, and risk management into day-to-day delivery.

Delivery Governance Leader

Sales Engineer

• Engage with engineers in territory to win specification and make Viessmann the basis of design
• Quote prospective opportunities and follow the opportunity through to the sale
• Meet with Mechanical Contractors to ensure equipment is being installed to specification and assist with any questions they may have
• Build relationships with distributors to ensure product availability in territory
• Conduct Lunch and Learns with engineering firms to build product knowledge and improve engineering relationships
• Travel (60%) minimum in assigned territory as required
• Report on a weekly basis on the status and development of Viessmann product sales in territory
• Participate in the annual Viessmann Sales Representative meetings as well as in Viessmann product information seminars

Commercial Sales Engineer

Manager

• Own and manage the RFQ support for Data Center sales teams, while closely coordinating between cross‑functional teams (Sales, Product, Engineering, Manufacturing) to facilitate high-quality & timely proposals
• Ensure clear scope definition, timelines, and execution tracking for all bids
• Support Sales in pre-sales solution fitment and defining optimal Carrier offerings
• Develop competitive strategies for key accounts based on historical participation and market insights
• Drive prioritization of opportunities and escalate risks proactively
• Maintain visibility on bid pipeline, milestones, and performance
• Identify improvement areas to enhance bid quality, speed, and win rates

Bid Manager

Sales

• Execute sales plans and establish new distribution channels.
• Drive revenue and EBIT growth to meet Aftermarket sales targets.
• Expand market share in Cold Storage (Land), Telematics, Modifications, and REN sales.
• Build and maintain strong customer relationships through regular on-site visits.
• Understand customer needs to propose tailored Carrier product solutions.
• Identify growth opportunities and gather market intelligence.
• Ensure all activities strictly adhere to Carrier China and Global sales policies/compliance.
• Manage the end-to-end order fulfilment process and respond promptly to inquiries.
• Provide accurate monthly sales forecasts and pipeline status updates.
• Analyse market demand, perform gap analyses, and provide regular performance insights.

Area Sales Manager – 区域销售经理

Customer Support

• Maintain and develop relationships with contract customers (face-to-face and virtual)
• Support Commercial Service Agreement escalations
• Partner with Service Contract Specialist /Operations teams to build out Service Agreement customer strategies
• Attend to customer needs and requests, serve as liaison between Sales and Operations teams
• Ensure Service Agreements are renewed on time with current customer purchase order
• Track action items to completion, ensuring customer satisfaction
• Work with the Sales/Operations leadership to renew the service agreements at profitable margins
• Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions and forward opportunities to Sales Leader for assignment
• Reach out existing chiller customer base to seek out end user information or Digital service agreements

Customer Care Associate

• Monitoring and resolving SAP EWM and logistics-related incidents within agreed SLAs
• Performing root cause analysis for recurring issues and implementing permanent fixes
• Documenting resolutions and maintaining a knowledge base for common issues
• Providing expert-level functional support for SAP Extended Warehouse Management (EWM) systems to ensure smooth day-to-day operations
• Troubleshooting complex issues related to inbound, outbound, and internal warehouse processes
• Monitoring system performance and proactively identifying risks to minimize downtime
• Collaborating with cross-functional teams (IT, Logistics, Operations) to ensure seamless integration and data flow
• Supporting and implementing configuration changes and enhancements based on business requirements while adhering to governance standards
• Participating in system upgrades, patches, and regression testing
• Ensuring compliance with organizational policies, security standards, and audit requirements
• Analyzing system performance and optimizing EWM processes for efficiency
• Providing functional support for EWM processes such as LOSC, POSC, inbound, outbound, and internal warehouse management
• Conducting refresher training sessions and creating user guides for new functionalities
• Maintaining accurate documentation for configurations, processes, and support activities
• Identifying opportunities for process automation and system enhancements
• Supporting testing cycles including unit testing, integration testing, and UAT, as well as biweekly releases
• Supporting go-live and hypercare activities, troubleshooting in real time with warehouse floor personnel and supervisors

SAP EWM Consultant

Account Executive

• Telefonische und persönliche Beratung unserer Kunden (Fachhandwerk) bei Anlagenkonzeption und Produktauswahl
• Unterstützen unserer Kunden bei Projekten
• Mitwirken an Verkaufsförderaktionen
• Unterstützen des Vertriebsaußendienstes

Inside Sales Representative

• Bestandssicherung und Ausbau unserer Wartungsvertragsbasis
• Verkauf von Wartungen & digitalisierter/ IOT basierender Servicedienstleitungen
• Aktive Unterstützung von Carrier Abound (Digitale Wartungslösungen)
• Besprechungen und Vertragsverhandlungen beim Kunden

Sales Representative, Service

Ecommerce

• Define and drive the global e‑commerce strategy and multi‑year product roadmap, ensuring alignment with overall business objectives and functional priorities.
• Own and manage the global technical development pipeline, including feature prioritization and resolution of technical debt across platforms.
• Lead competitive intelligence, market research, and voice‑of‑customer initiatives across business units to validate strategic decisions and strengthen value propositions.
• Provide end‑to‑end global project management, tracking execution against milestones and proactively identifying and removing operational roadblocks.
• Communicate progress, risks, and dependencies to senior leadership to enable timely escalation and decision‑making.
• Partner closely with Marketing, SEO, Services, and other customer‑facing teams to deliver a best‑in‑class digital customer experience.
• Collaborate with Supply Chain, Legal, Operations, and Service organizations to ensure scalability, compliance, and operational integrity across regions.
• Facilitate global brainstorming and knowledge‑sharing sessions to promote best‑practice adoption and continuous improvement.
• Present strategy updates, KPIs, and business results to executive leadership on a regular cadence.
• Support regional business units in annual budget planning, investment prioritization, and resource allocation, track performance versus plan throughout the year.
• Identify organizational capability gaps and deploy global resources strategically to maximize business impact.

Senior Manager, Global Product Owner – E-commerce

Product Designer

• Own design for medium-to-large product areas or workflows, from problem definition through delivery.
• Translate complex requirements, data, and constraints into clear, intuitive, and scalable user experiences.
• Design digital interfaces including dashboards, data visualizations, and system-driven UI patterns.
• Create wireframes, high-fidelity designs, and interactive prototypes to communicate intent and validate solutions.
• Learn, explore and leverage new technologies to extend, expand and accelerate your performance, but know when to move slow to move fast.
• Partner closely with product managers and engineers to shape solutions, define scope, and iterate throughout development.
• Participate actively in agile ceremonies; adapt design approaches mid-sprint as constraints and insights evolve.
• Support quality assurance during and after sprints to ensure design intent is implemented accurately.
• Communicate design rationale and intent clearly through documentation, specs, and async artifacts.
• Leverage Carrier’s digital design system to work efficiently and consistently.
• Apply system components appropriately and identify gaps or opportunities for improvement.
• Maintain product-level design patterns and libraries where needed.
• Contribute feedback and recommendations that strengthen system adoption and coherence.
• Partner with researchers to participate in discovery, usability testing, and validation.
• Apply customer insights and data to guide decisions and improve outcomes.
• Balance user needs, technical feasibility, and business priorities in day-to-day design decisions.
• Be a force multiplier by raising the quality of design through critique, collaboration, and example.
• Provide guidance and feedback to more junior designers on craft, process, and problem-solving.
• Influence cross-functional partners through strong design thinking, communication, and follow-through.

Senior Product Designer

Engineer

• Supports a collaborative Design/Build process that leverages NORESCO technical expertise
• Complete a variety of design and engineering assignments; refine schedules, scopes, and budgets with the project team
• Participate in design review meetings & charrettes, track design submissions, and customer approvals
• Ensure project scope elements are accurately designed, documented, reviewed, and distributed to the project team for use during construction
• Support the design engineering process during project development; site investigations, data collection, preparation of conceptual design documents
• Support project pricing effort in partnership with NORESCO Construction department; final bid packages, subcontractor qualification, subcontractor bid-walks
• Use third-party consultants, bid reviews, value engineering, evaluation of life cycle, and long-term service agreements
• Support project teams on site during construction, commissioning, and testing to resolve design issues
• Document as-built conditions, and ensure performance objectives are met
• Assist with energy cost saving calculations for HVAC, central boiler, chilled water, cogeneration, microgrid, and energy storage projects
• Participate in the equipment procurement process, including development of specifications and scopes of work, vendor relationships