Senior Manager, Global Product Owner – E-commerce

Carrier

Senior Manager leading global e-commerce product strategy for Carrier. Collaborating across teams to ensure high-quality delivery and optimize customer experience.

Posted 5/13/2026full-timePalm Beach Gardens • Florida, New York, North Carolina • 🇺🇸 United StatesSenior💰 $117,500 - $234,500 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the global e‑commerce strategy and multi‑year product roadmap, ensuring alignment with overall business objectives and functional priorities.
Own and manage the global technical development pipeline, including feature prioritization and resolution of technical debt across platforms.
Lead competitive intelligence, market research, and voice‑of‑customer initiatives across business units to validate strategic decisions and strengthen value propositions.
Provide end‑to‑end global project management, tracking execution against milestones and proactively identifying and removing operational roadblocks.
Communicate progress, risks, and dependencies to senior leadership to enable timely escalation and decision‑making.
Partner closely with Marketing, SEO, Services, and other customer‑facing teams to deliver a best‑in‑class digital customer experience.
Collaborate with Supply Chain, Legal, Operations, and Service organizations to ensure scalability, compliance, and operational integrity across regions.
Facilitate global brainstorming and knowledge‑sharing sessions to promote best‑practice adoption and continuous improvement.
Present strategy updates, KPIs, and business results to executive leadership on a regular cadence.
Support regional business units in annual budget planning, investment prioritization, and resource allocation, track performance versus plan throughout the year.
Identify organizational capability gaps and deploy global resources strategically to maximize business impact.

Requirements

What you’ll need

Bachelor’s degree
5 + years of experience in e‑commerce, digital product management, and/or digital business roles, with exposure to platform development, UI/UX, SEO, and integrated sales and marketing.
5 + years of leadership experience, including managing cross‑functional or matrixed teams and driving operational excellence.
Master’s degree or MBA preferred
Experience within industrial / manufacturing aftermarket, or spare‑parts‑driven businesses is strongly preferred.
Demonstrated ability to engage directly with customers, lead voice‑of‑customer initiatives, and translate insights into scalable digital strategies.
Exceptional communication and stakeholder‑management skills, with the ability to influence effectively at all organizational levels.
Strong analytical, problem‑solving, and decision‑making capabilities in complex, fast‑paced environments.
Proven agility and adaptability, with a track record of implementing innovative solutions in dynamic operating contexts.
Advanced proficiency in PowerPoint and Excel; familiarity with financial statements, Hyperion Financial Management, and project management tools is highly desirable.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commercedigital product managementplatform developmentUI/UXSEOintegrated sales and marketingproject managementanalytical skillsproblem-solvingdecision-making

Soft Skills

leadershipstakeholder managementcommunicationinfluenceagilityadaptabilityoperational excellencecustomer engagementstrategic thinkingcontinuous improvement

Certifications

Bachelor's degreeMaster's degreeMBA