Customer Care Associate

Carrier

Customer Care Associate improving customer satisfaction and retention while working with HVAC services. Engaging directly with clients and collaborating with sales and operations teams.

Posted 5/14/2026full-timeMississauga • 🇨🇦 CanadaJuniorMid-Level💰 CA$71,500 - CA$121,500 per yearWebsite

About the role

Key responsibilities & impact

Maintain and develop relationships with contract customers (face-to-face and virtual)
Support Commercial Service Agreement escalations
Partner with Service Contract Specialist /Operations teams to build out Service Agreement customer strategies
Attend to customer needs and requests, serve as liaison between Sales and Operations teams
Ensure Service Agreements are renewed on time with current customer purchase order
Track action items to completion, ensuring customer satisfaction
Work with the Sales/Operations leadership to renew the service agreements at profitable margins
Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions and forward opportunities to Sales Leader for assignment
Reach out existing chiller customer base to seek out end user information or Digital service agreements

Requirements

What you’ll need

High School Diploma or GED
Bilingual English and French
2+ years' experience within the HVAC or Services industry

Benefits

Comp & perks

Medical
Dental
Retirement Benefits
Time off and Leave
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementcustomer servicecommunicationliaisonproblem-solvingsales strategycustomer satisfactionteam collaborationnegotiationaction item tracking

Certifications

High School DiplomaGED