Carrier

Sales

• You answer inquiries regarding fault diagnosis, product and spare parts information, and technical issues — competently, customer-focused and solution-oriented
• You analyze error reports, derive appropriate solutions, identify recurring quality issues, and provide feedback to the relevant departments
• You enable our service partners to resolve problems independently, coordinate targeted TD (technical service) deployments, and support our dispatch team
• You recommend suitable service offerings, assist in selecting appropriate replacement solutions, and identify sales opportunities to pass on internally
• You act as a sparring partner for our field technicians, share your expertise and contribute to training sessions as well as the preparation of technical documentation
• You consolidate information from customer conversations in a structured way, spot trends, and actively contribute your insights to the further development of our services

After Sales Consultant

Manager

• Contribute to all phases of the Product Development Life Cycle, from design to implementation, testing, release and sustaining
• Lead cost reduction efforts by identifying material productivity opportunities, conducting spend analysis, and implementing value engineering initiatives
• Develop and execute category strategies that align with business objectives, including supplier segmentation, risk assessment, and market intelligence gathering
• Collaborate with internal stakeholders (e.g., engineering, operations, finance) to align sourcing strategies with product roadmaps and cost targets
• Identify and mitigate supply chain risks through diversification, contingency planning, and sustainability initiatives
• Build and maintain robust supplier relationships through regular performance reviews, contract negotiations, and collaborative improvement programs
• Drive supplier selection, onboarding, and development processes to ensure a resilient and high-performing supply base
• Monitor category performance metrics such as savings realization, supplier OTD (On-Time Delivery), and total cost of ownership.

Associate Manager – HX & Valves

• Achieve annual sales, gross margin and market share targets set by management
• Lead and grow assigned territory and business through existing and new accounts by identifying potential customers and building solid long-term relationships
• Routinely call on and support our customers, which include Mechanical Contractors, Consulting Engineering firms and Facility Owners / Developers (School Districts, Universities, Hospitals, Private Corporations, etc.)
• Follow-up and close work with customers by assisting with bid day operations and handling post-sale submittal and order entry work
• Execute take-offs and quotes
• Promote Carrier’s line card of products, attend trade shows, and marketing events, supporting our local educational efforts, etc.
• Assist with project management duties once the equipment has shipped to the customer including cash collection and accounts receivable responsibilities

HVAC Sales Training Program

• Achieve annual sales, gross margin and market share targets set by management.
• Lead and grow assigned territory and business through existing and new accounts by identifying potential customers and building solid long-term relationships.
• Routinely call on and support our customers, which include Mechanical Contractors, Consulting Engineering firms and Facility Owners / Developers (School Districts, Universities, Hospitals, Private Corporations, etc.).
• Follow-up and close work with customers by assisting with bid day operations and handling post-sale submittal and order entry work.
• Execute take-offs and quotes.
• Promote Carrier’s line card of products, attend trade shows, and marketing events, supporting our local educational efforts, etc.
• Assist with project management duties once the equipment has shipped to the customer including cash collection and accounts receivable responsibilities.

Applied HVAC Sales Training Program

Business Development Rep

• Business Development for logistics tech and logistics optimization, analytics, and portable cold storage solutions
• Drive inorganic growth initiatives that complement CST’s core offerings and accelerate innovation in cold chain and supply chain domains
• Act as a trusted advisor to the Head of Products & Solutions and collaborate with global portfolio managers
• Establishes strategy to drive implementation of initiatives, financial growth opportunities and business development efforts.
• Manages network of relationships with key current and potential customers to achieve shared goals and lead customer relations management
• Consults with the executive leadership team to drive strategy and partnership decisions
• Guides coordination with marketing, sales, and technology groups to implement business development strategy
• Monitors and evaluates the external environment for financial growth opportunities
• Guides the broad planning and preparation of complex business proposals and makes recommendations to senior management to drive strategic decision making.

Associate Director, Business Development

Account Manager

• Develop, refine, and update the service playbook for assigned customer program.
• Coordinate and manage work to be performed for the customer.
• Ensure profitable execution of all service delivery plans.
• Maintain profitability goals and positive cash flow within the portfolio.
• Communicate financial status to the Client Manager Director.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists.

Critical Systems Account Manager

Sales Engineer

• Ensure regular, structured and thorough follow-up of assigned customers and strengthen their loyalty to Viessmann.
• Identify and capitalize on sales potential through rigorous and cost-effective project management.
• Comply with and apply internal guidelines, procedures and instructions.
• Manage a portfolio of high-stakes clients representing a significant share of the company’s revenue in Switzerland.
• Take full responsibility for the revenue of your region.
• Conduct regular visits to assigned clients, in coordination with the Commercial Business Sales Manager, and present products (current range & new releases).
• Monitor projects from the sales offices for which you are responsible.
• Prospect, analyze and track new projects in close coordination with the Sales Advisor.

Commercial Engineer – Projects

• Managing Key Accounts in Europe for TOSHIBA airconditioners and heatpumps
• Handling existing Key Accounts
• Hunting new Key Accounts
• Solution provider to pan-European customers
• Permanent exchange/coordination with factories, distributors and with other KAM in the Carrier group handling other brands

Key Account Manager – Front Office

• Responsible for ensuring Service & Optimization guidelines & best practices are followed.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Ensure environmental, health and safety compliance within service team.
• Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.
• Forecast, monitor, and document financial performance against plan.
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Manages more experienced team according to established programs and objectives.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Commercial HVAC Service Manager

Customer Success Manager

• Develop and maintain strong relationships with multiple strategic partners
• Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required
• Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management
• Support the development of new business growth strategies
• Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking
• Manage relationships with distributor partners
• Proactively monitor project orders
• Ensure customer satisfaction

Program Manager

• The Lifecycle Program Manager oversees North America equipment upgrades, driving growth and performance in alignment with Carrier’s Aftermarket Lifecycle strategy
• This role combines strategic goal setting, digital insights, and proactive market engagement to support sales teams and ensure successful project execution
• Collaboration with Sales Managers, Area Manager, Solution Development Engineers, and Sellers is essential for achieving growth objectives
• Set and execute measurable market-level goals aligned with business objectives
• Track adoption rates and adjust strategies to meet growth targets
• Identify market trends and develop actionable solutions
• Maintain a comprehensive opportunity target list to achieve financial target
• Use Salesforce to monitor pipeline and sales performance
• Collaborate with marketing and engineering to create sales tools (scripts, brochures, templates)
• Provide direct sales support for owners, facilitating scope development and equipment replacement projects
• Lead initiatives to enhance BUR growth and profitability
• Prepare and deliver monthly/quarterly performance reports
• Communicate objectives and outcomes to leadership and stakeholders
• Foster accountability and innovation through feedback and idea exchange

Program Manager – Aftermarket Upgrades

• Building strong value adding relationships with existing customers
• Prospecting for new customers and new opportunities with existing customers
• Working closely with depot network and internal Service Centre colleagues
• Continuous personal development on product and application knowledge
• Contributing to and working with Carrier Rental Systems data systems especially CRM system
• Managing commercials to ensure order profitability
• Increasing the level of awareness of customers of Carrier Rental Systems and associated companies within the region
• Providing reports on customer enquiries, hires and sales in the designated area
• Assisting in the collection of payments due for services provided in the designated area

Area Sales Manager

Field Engineer

• Perform commissioning and maintenance of our heat pumps at end customers' sites and plant operators
• Provide service-oriented technical advice to our customers — including heating contractors — by phone and on-site to ensure customer satisfaction
• Support your colleagues in the technical field service within an extended radius of your deployment area
• Participate in on-call duty to ensure rapid assistance to our customers

After Sales Consultant

Associate Manager – HX & Valves

HVAC Sales Training Program

HVAC Sales Training Program

Applied HVAC Sales Training Program

HVAC Sales Training Program

Associate Director, Business Development

Critical Systems Account Manager

Commercial Engineer – Projects

Key Account Manager – Front Office

Commercial HVAC Service Manager

Customer Success Manager

Program Manager – Aftermarket Upgrades

Area Sales Manager

Service Technician – Field Service