Technical Service Manager – Commercial Applied Chillers

Carrier

HVAC Technical Service Manager providing technical support for Heavy Applied chillers in the US market. Collaborating with internal teams and external customers to ensure product satisfaction.

Posted 6/2/2026full-timeRemote • Florida, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $192,000 per yearWebsite

About the role

Key responsibilities & impact

Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits.
Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues.
Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices.
Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites min a portion of the US and International Markets.
Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend.

Requirements

What you’ll need

High School Diploma or GED
3+ years' experience in the Technical Field with Centrifugal and Screw Chillers.
3+ years’ experience with Microsoft office products (Word, Excel, Outlook).
Possession of a valid driver's license.
Ability to travel as needed to support training on site, and/or job site visits.
Preferred Requirements Bachelor's degree in mechanical engineering
Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems.
Familiarity with warranty data/systems.
Experience in providing technical presentations and training.
Strong written and verbal communication skills
Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingCentrifugal ChillersScrew ChillersHVAC systemswarranty datatechnical presentationstraining developmentdata analysisquality improvementwarranty ppm reduction

Soft Skills

written communicationverbal communicationconflict resolutionnegotiationproblem solvingability to travelcustomer serviceteam collaborationadaptabilitypresentation skills

Certifications

High School DiplomaGEDvalid driver's licenseBachelor's degree in mechanical engineering