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Consultant, Technical Service — Commercial
CarrierTechnical Consultant at Viessmann engaging in technical advisory and support primarily for business partners. Involvement in problem resolution and coordination of service processes.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVACtele-diagnosticshydraulic systemsrefrigeration systemselectrical systemsquotation processingwork order processingdelivery coordinationreturns processingwarranty management
Soft Skills
communication skillsteamwork skills
Tools & Technologies
digital tools
Certifications & Qualifications
technical basic training in HVAC
Industry Keywords
business partnersfield service operationsrepair servicesgoodwill approvalsproblematic installations
About the role
Key responsibilities & impact- Telephone technical advice primarily for business partners (installers) as Level 1 support
- Support for field service operations
- Selling repair services and coordinating processing: quotations, work orders, deliveries, returns, warranties, and goodwill approvals
- Assistance in handling problematic installations/systems
- Tele-diagnostics using digital tools
- Sales of spare parts and repair services with coordination of processing: quotations, orders, deliveries, returns, warranties, and goodwill approvals
Requirements
What you’ll need- Completed technical basic training in HVAC with further vocational/professional development
- Expert advice on hydraulic, refrigeration, and electrical matters
- Strong communication and teamwork skills
- Safeguarding Viessmann's interests when dealing with customers
Benefits
Comp & perks- Challenging and modern scope of responsibilities
- Great team spirit – open-door policy
- Annual professional development opportunities and training
- Internal advancement opportunities based on career development
- Paid vacation: 25 days; 30 days from age 50
- Various bonus programs and special premiums
- Great exclusive discounts on selected Viessmann products
- Company car available for business and private use