Consultant, Technical Service — Commercial

Carrier

Technical Consultant at Viessmann engaging in technical advisory and support primarily for business partners. Involvement in problem resolution and coordination of service processes.

Posted 5/30/2026full-timeSpreitenbach • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Telephone technical advice primarily for business partners (installers) as Level 1 support
Support for field service operations
Selling repair services and coordinating processing: quotations, work orders, deliveries, returns, warranties, and goodwill approvals
Assistance in handling problematic installations/systems
Tele-diagnostics using digital tools
Sales of spare parts and repair services with coordination of processing: quotations, orders, deliveries, returns, warranties, and goodwill approvals

Requirements

What you’ll need

Completed technical basic training in HVAC with further vocational/professional development
Expert advice on hydraulic, refrigeration, and electrical matters
Strong communication and teamwork skills
Safeguarding Viessmann's interests when dealing with customers

Benefits

Comp & perks

Challenging and modern scope of responsibilities
Great team spirit – open-door policy
Annual professional development opportunities and training
Internal advancement opportunities based on career development
Paid vacation: 25 days; 30 days from age 50
Various bonus programs and special premiums
Great exclusive discounts on selected Viessmann products
Company car available for business and private use

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVACtele-diagnosticshydraulic systemsrefrigeration systemselectrical systemsquotation processingwork order processingdelivery coordinationreturns processingwarranty management

Soft Skills

communication skillsteamwork skills

Certifications

technical basic training in HVAC