Carle Health

General

• Assess patients' status through interview, observation, and physical assessment
• Develop individualized plans of care collaboratively with patients, families, and the health care team
• Implement appropriate interventions and evaluate and document patient progress
• Modify plans of care based on evaluations and changes in patient condition
• Complete required patient chart and event-report documentation
• Demonstrate professional accountability and pursue continued self-development
• Demonstrate technical knowledge of equipment and troubleshoot problems
• Maintain current knowledge and skills in evidence-based nursing practice
• Promote professional development of self and team members
• Share clinical knowledge through informal teaching
• Address patient moving and handling issues and promote patient and staff safety using lift equipment
• Obtain adequate laboratory specimens and perform bedside laboratory testing with associated quality control
• Collaborate with the health care team from admission through discharge to meet expected outcomes
• Assess and select age-appropriate patient and family teaching strategies
• Participate in data collection, analysis, problem solving, process improvements, and patient satisfaction initiatives
• Ensure care is consistent with standards of care, evidence-based practices, national patient safety goals, core measures, and other quality initiatives

RN – Heart Failure Unit, Weekend

• Welcome patients, clients, and visitors, determine visit purposes, and direct them appropriately
• Manage patient check-in and check-out, collecting relevant patient information
• Schedule physician visits according to the facility scheduling guide
• Answer telephone calls promptly and professionally, routing calls as needed
• Meet visitors and direct them to reception
• Facilitate patient flow and communicate delays with patients and clinical staff
• Follow practice policies on safety and security and maintain restricted areas
• Screen solicitors courteously for relevance to practice needs
• Explain financial requirements and collect patient co-pays
• Keep reception and office areas clean and organized

Admissions Specialist – CWP Ortho/Sports Med

Manager

• Assist the Nursing Director with nursing leadership and oversight of the overall patient care process
• Prepare annual budgets and manage staff and department operations within approved budgetary goals
• Monitor daily expenses, labor costs, productivity, patient revenue, and statistical reports
• Prepare progress and adverse-trend reports and implement corrective actions
• Ensure timely, proactive, and cost-effective scheduling and staffing
• Lead employee retention efforts and monitor unit turnover
• Promote prompt, friendly, patient-centered service and protect patient privacy and dignity
• Conduct daily patient and employee rounds
• Mentor staff toward excellent patient experiences using UPH values and behaviors
• Monitor quality metrics, regulatory standards, compliance, processes, progress, and results
• Ensure compliance with hospital policies, quality assurance, safety, and infection control procedures
• Develop and implement procedures, care-delivery models, and techniques to improve patient care
• Assess, plan, implement, and evaluate nursing practice quality and effectiveness
• Review event reports and trends and support incident prevention through counseling, education, and discipline
• Serve on system and regional teams to improve care processes
• Review documentation for completeness and accuracy
• Collaborate with NPD specialists and/or CNE on evidence-based care
• Monitor technology advancements and address quality related to equipment and technology
• Ensure compliance with TJC, CMS, OSHA, CARF, IDPH, and National Patient Safety Goals
• Facilitate nursing growth and development through professional practice, shared governance, and organizational opportunities
• Support and implement a Just Culture environment focused on safety and preventing injury or harm

RN Manager – Emergency Department

Medical Liaison

• Monitor and follow up on provider onboarding requirements, including assigned LMS modules
• Coordinate Respiratory Fit Testing and occupational health requirements
• Assist providers with Illinois professional licensure applications and renewals
• Assist with DEA registration and updates
• Guide providers through EPCS enrollments
• Support IPPE follow-up with Medical Staff Services and department leadership
• Support Medicare and payer enrollment follow-up, including CMS 855I and ESA requirements
• Assist clinicians with NPI records, NPPES registration, and I&A questions
• Resolve provider inquiries related to NPI updates, legal name changes, DEA issues, and enrollment discrepancies
• Represent provider enrollment and medical staff office functions in weekly onboarding meetings
• Obtain and track board certification documentation and DEA registration wallet cards
• Serve as primary contact for locum tenens providers and agencies regarding enrollment status
• Conduct outreach on locked or restricted Medicaid enrollment profiles and coordinate corrective actions
• Validate practice location addresses for hybrid and telemedicine providers
• Support enrollment-only clinicians with documentation and start-date readiness
• Coordinate collaborative agreements and prescriptive authority documents
• Collaborate with Medical Staff Services on credentialing and privileging
• Provide status updates to clinicians and internal stakeholders
• Maintain accurate documentation and tracking records
• Partner with Provider Enrollment teams on payer enrollment activities
• Support onboarding activities with Provider Services and operational leaders to prevent start-date delays

Medical Staff Liaison

• Coordinate and provide direct and indirect hospice patient care using the nursing process
• Meet patients’ and families’ physical, psychosocial, environmental, and spiritual needs throughout the geographical area
• Interpret and follow hospice regulatory requirements, covered services, recertifications, transfers, non-recertifications, and documentation standards
• Perform case management through assessment, coordination, planning, monitoring, implementation, and evaluation
• Assess patients, caregivers, and families; plan care; arrange services; monitor care; and provide support and education
• Complete admission, recertification, visit, telephone, physician order, routine, supervisory, and discharge documentation accurately and on time
• Coordinate the healthcare team and maintain linkages across the continuum of care
• Communicate and initiate case conferences with other disciplines, physicians, care coordinators, and insurers
• Direct licensed practical nurse activities and assign and supervise home health aides
• Assess patients for appropriate hospice placement under Medicare guidelines
• Make home visits to monitor end-stage disease and end-of-life symptoms
• Implement symptom-palliation interventions with attending physicians
• Triage phone calls while on call
• Visit patients to assess and pronounce death, perform post-mortem care, and notify the county coroner, funeral home, and physician
• Provide family comfort and refer appropriately to the Bereavement Coordinator

RN – Hospice

• Coordinate payor contracting processes for Carle Foundation entities, including hospitals, ancillary services, provider groups, and ambulatory surgery centers
• Develop and maintain information for monitoring and reporting payor contract rates and terms
• Coordinate payor and provider contracting programs
• Ensure compliance with contract terms, including renewal and termination provisions
• Cultivate relationships with payors and manage payor and internal department inquiries
• Research claims reviews and provider load issues
• Maintain a managed care contract database and track annual renewals
• Facilitate Payor Escalation meetings with Revenue Cycle Staff
• Support contracts from initiation through implementation and completion
• Gather administrative and clinical department input on new and amended contracts
• Manage action items from monthly Payor meetings with billing, case management, and provider enrollment teams
• Coordinate communication of payor changes, including Epic system and training requests
• Serve as liaison and subject matter expert on contracting, payor relations, and reimbursement discrepancies
• Map new plan codes and participate on the Payor Plan Code committee
• Manage annual charge increases and contractual impacts
• Obtain, maintain, and distribute payor fee schedules
• Review contract language and payor policies to determine reimbursement for new procedures and services
• Coordinate facility recredentialing data collection
• Collaborate with billing, coding, and compliance teams to ensure accurate and timely claim submissions
• Ensure compliance with federal, state, and local regulations and industry best practices

Payor Relations – Contracting Specialist

• Assist patients and their families with care issue resolutions via telephone, fax, and Epic in-basket communications
• Coordinate delivery of care with physicians, therapy, and nursing disciplines
• Provide education and instruction to patients and families by telephone
• Perform patient care over telephone or Vidyo
• Identify patient orders and prevent procedure delays to assure continuation of services
• Complete supply ordering using the department formulary
• Process open orders for clinical procedures
• Manage telephonic visits to promote client health and manage cost per episode
• Complete documentation and mandatory forms according to standards, policies, and procedures
• Anticipate deteriorating life-sign patterns and changes in patient condition and take appropriate action
• Document phone encounters accurately in the medical record
• Use phone etiquette and service recovery methods to ensure customer satisfaction
• Manage Epic in-basket communications between Home Health clinicians and physician offices
• Notify the manager or designee of issues impacting workflow
• Maintain accurate reports and records related to preventing and presenting complaints
• Maintain cooperative working relationships with physicians, departments, staff, patients, and caregivers
• Provide evidence-based clinical education to patients and representatives
• Collaborate with patients to identify treatment-plan goals and encourage family participation
• Assist clinical employees with knowledge of service excellence, Joint Commission, CMS, regulatory requirements, and clinical documentation
• Coordinate additional patient visit needs with the scheduler
• Collaborate with the intake team regarding information received by phone

RN Triage Phone – Home Health

• Provide on-call coverage and perform patient visits as assigned and as needed for appropriate hospice care
• Provide visits and consultation to patients, families, and health care providers regarding hospice services and end-of-life treatment choices
• Perform the patient admission process
• Coordinate all patient care needs during evenings, nights, holidays, and weekend hours
• Maintain up-to-date patient records documenting problems, plans, actions, goals, and changes
• Provide patient and family visits based on assessed need, policy and procedure, and established schedule
• Follow established protocols for symptom management and patient visits
• Communicate the scope of home care or hospice care to patients, families, and health care providers
• Assess referrals for medical and environmental appropriateness for home care with the attending physician and interdisciplinary team
• Determine patient appropriateness for home care using established certification criteria
• Follow policies and procedures for admitting patients to Carle Home Care
• Coordinate delivery of medications, durable medical equipment, and medical supplies
• Record patient/family visits, telephone contacts, and referral actions in the medical record
• Document patient and family care clearly, concisely, and timely in accordance with policies, regulations, and accreditation standards

RN – After Hours Weekend, Home Health

• Provide direct patient care throughout prep, intra-procedure, and recovery phases for routine GI procedures
• Deliver moderate sedation under physician direction
• Rotate through procedure and recovery phases for inpatient and outpatient populations
• Collaborate with departments and unit staff to provide patient care
• Delegate to unlicensed personnel as appropriate
• Perform patient assessments and develop, implement, and modify plans of care
• Prepare patients for procedures, review health history, start IVs, and provide education
• Monitor and sedate patients during procedures
• Care for patients in phase 1 and phase 2 recovery
• Assist the CRNA during cases requiring anesthesia involvement
• Maintain accurate nursing documentation
• Report or correct safety hazards and incidents
• Define, direct, supervise, and evaluate patient care using the nursing process

RN – Digestive Health Procedures

• Perform and evaluate complex chemical, biological, hematological, immunologic, microscopic, and bacteriological analyses
• Perform clinical laboratory testing used in the treatment and diagnosis of disease
• Store and label specimens and use manual and automated equipment to prepare specimens and perform analytical tests
• Perform routine, urgent, and stat testing accurately, safely, and within established time periods
• Perform Chemistry-area testing, including general chemistry and immunology tests, Ionized Calcium, serum and urine osmolality, specimen dilution, and reanalysis
• Calibrate and perform routine maintenance on laboratory equipment and instrumentation
• Maintain laboratory supply inventory and notify staff when supplies are below established par levels
• Perform Quality Control and Quality Assurance procedures and evaluate test acceptability
• Communicate test results and other information accurately, timely, effectively, and professionally
• Recognize testing and instrument problems, troubleshoot, or seek additional assistance
• Participate in accreditation, proficiency testing, and annual performance competencies
• Develop educational materials, share knowledge, and educate students and new staff
• Assist with writing, evaluating, revising, and implementing policies and procedures
• Follow laboratory and organizational policies and procedures

Medical Lab Tech – Chemistry

• Provide and facilitate competent health care of patients and families in the area of practice
• Ensure adherence to established standards of care and scope of practice
• Review physician's orders and carry out orders professionally
• Dispense sample drugs according to policy and procedure and complete the log book
• Ensure documentation of care is complete and accurate
• Provide health and wellness education to individuals and groups
• Provide leadership for initiatives designed to improve quality of care or clinical outcomes
• Assist with procedures while observing standard precautions
• Perform telephone triage for patients or parents from birth through the lifespan
• Notify patients of test results
• Refill medications
• Conduct nurse visits for injections and blood pressure checks
• Perform in-office patient triage
• Schedule patient tests through hospital ancillary departments

RN – Primary Care

Patient Care

• Fully engage with patients
• Notify the patient's nurse of any change in behavior
• Redirect patients from getting out of bed or pulling on tubes
• Notify the nurse of any concern, issue, or need
• Assist with keeping the patient's room tidy
• Provide support to staff in maintaining a safe environment for patients under the direct supervision of a registered nurse

Patient Care Assistant

Assistant

• Perform routine and complex blood drawing procedures, including venipuncture, finger and heel sticks, and blood cultures
• Verify patient identification and specimen labeling using two identifiers
• Maintain response times for STAT and TIMED orders
• Participate in trauma and code response teams
• Collect blood specimens from newborn through geriatric patients in emergency, inpatient, and outpatient areas
• Perform specialized blood collection procedures for commercial laboratories and research
• Apply Chloroprep skin decontamination for blood cultures and coordinate nurse-assisted port collections
• Collect initial blood specimens for trauma patients
• Participate in accreditation, proficiency testing, and annual performance competencies
• Complete re-education or retraining as needed
• Follow laboratory and organizational policies and procedures and document required reviews
• Communicate accurately, promptly, effectively, and professionally with internal and external customers
• Work in a fast-paced hospital environment

Lab Assistant, Phlebotomist – Inpatient

• Provide professional patient care in the Invasive lab for a designated time frame
• Perform diagnostic and interventional cardiac procedures, electrophysiology device procedures, peripheral vascular procedures, neuro-interventional procedures, and interventional radiology procedures
• Produce quality imaging and assist the Interventionalist during invasive procedures
• Perform technical hemodynamic monitoring and interpretation using automated techniques
• Administer contrast material and establish IV access when applicable; recognize and respond to hypersensitivity or allergic reactions
• Anticipate setup and equipment needs for invasive procedures
• Circulate, scrub, and/or monitor assigned cardiac Cath, neurointerventional, peripheral vascular, structural, interventional radiology, EP device, and Watchman procedures
• Coordinate inventory and supplies to ensure necessary equipment is available
• Verify patient and chart identification, diagnosis, contraindications, and treatment position
• Compile pertinent clinical information and complete procedural documentation accurately
• Explain procedures and provide patient comfort, support, safety, and confidentiality
• Verify image transfer to PACS and troubleshoot basic PACS issues
• Perform on-call duties and variable shifts; float to all department areas including Prep and Recovery as needed
• Maintain a clean and neat work area
• Operate and perform basic troubleshooting for imaging, physiological monitoring, and related equipment
• Achieve hemostasis at vascular access sites and monitor for complications
• Apply the ALARA principle to maintain staff and patient safety
• Use adjunctive procedural tools including IVUS, FFR/iFR, Lithotripsy, Impella, IABP, OCT, Rotarex, HawkOne, Penumbra, EKOS, and Inari
• Take call independently within 6 months
• Assist with cath lab, vascular, neurointerventional, pacemaker, Watchman, EVAR, and interventional radiology procedures
• Assist in instruction of new staff as necessary

Radiologic Technologist – Cath Lab

Monitor Technician

• Continuously observe, evaluate, and recall cardiac rhythms of telemetry patients
• Ensure proper function of monitoring equipment and maintain adequate supplies
• Interpret cardiac rhythms and measure EKG intervals
• Recognize dysrhythmias and changes in EKG complexes promptly
• Monitor Q waves, ST segments, and QT intervals
• Respond to monitoring outcomes and investigate interruptions in heart-rhythm reception
• Accurately document EKG rhythm strips and rhythm changes
• Provide concise end-of-shift and EKG rhythm reports to RNs
• Report rhythm changes and equipment failures to the appropriate nurse or team
• Use monitoring-system functions and enter monitoring changes in the computer
• Troubleshoot monitoring equipment and seek assistance from peers, the Unit Leader, or Biomedical Engineering
• Control, track, and restock monitoring equipment and supplies
• Act as a unit receptionist and greet visitors, physicians, patients, and staff
• Answer telephone calls professionally and channel incoming and outgoing information
• Adapt to changing environments, including Code Blue, UAT, and staffing needs
• Support patient, environmental, and personal safety measures
• Maintain clear hallways and doorways and use protective equipment appropriately
• Follow hand hygiene and body-mechanics practices
• Respond to alarms and call lights
• Promote patient and staff safety through appropriate use of lift equipment