RN Triage Phone – Home Health

Carle Health

Registered Nurse triaging Home Health patients by phone for Carle Health in Peoria, Illinois. Coordinating clinical orders, education, documentation, and care delivery with interdisciplinary teams.

Posted 8/10/2026full-timePeoria • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $36 - $58 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, effective communication, and documentation within healthcare settings. Proficient in utilizing Epic for managing patient interactions and ensuring compliance with regulatory standards.

Highest-signal resume keywords

Licensed Registered Nurse (RN)Epic In-Basket CommunicationsEvidence-Based Clinical Care PracticesJoint Commission KnowledgePatient Care Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareClinical DocumentationSupply OrderingTelephonic Patient EducationProcedure Order Management

Soft Skills

Customer SatisfactionCollaborationCommunicationService RecoveryInterpersonal Skills

Tools & Technologies

EpicVidyo

Certifications & Qualifications

Registered Nurse License (Illinois)

Industry Keywords

CMSRegulatory RequirementsClinical ProceduresHome HealthCare Coordination

About the role

Key responsibilities & impact

Assist patients and their families with care issue resolutions via telephone, fax, and Epic in-basket communications
Coordinate delivery of care with physicians, therapy, and nursing disciplines
Provide education and instruction to patients and families by telephone
Perform patient care over telephone or Vidyo
Identify patient orders and prevent procedure delays to assure continuation of services
Complete supply ordering using the department formulary
Process open orders for clinical procedures
Manage telephonic visits to promote client health and manage cost per episode
Complete documentation and mandatory forms according to standards, policies, and procedures
Anticipate deteriorating life-sign patterns and changes in patient condition and take appropriate action
Document phone encounters accurately in the medical record
Use phone etiquette and service recovery methods to ensure customer satisfaction
Manage Epic in-basket communications between Home Health clinicians and physician offices
Notify the manager or designee of issues impacting workflow
Maintain accurate reports and records related to preventing and presenting complaints
Maintain cooperative working relationships with physicians, departments, staff, patients, and caregivers
Provide evidence-based clinical education to patients and representatives
Collaborate with patients to identify treatment-plan goals and encourage family participation
Assist clinical employees with knowledge of service excellence, Joint Commission, CMS, regulatory requirements, and clinical documentation
Coordinate additional patient visit needs with the scheduler
Collaborate with the intake team regarding information received by phone

Requirements

What you’ll need

Licensed Registered Professional Nurse (RN) through the Illinois Department of Financial and Professional Regulation (IDFPR)
College diploma in Nursing
2 years of nursing experience
Knowledge of Epic in-basket communications
Ability to provide telephone or Vidyo patient care
Ability to document accurately in medical records
Knowledge of evidence-based clinical care practices
Knowledge of Joint Commission, CMS, regulatory requirements, and clinical documentation
Ability to coordinate care with physicians, therapy, nursing, scheduling, and intake teams

Benefits

Comp & perks

$7,500 sign-on bonus available for external candidates only
Comprehensive benefits package for team members and providers