Capital Vacations

Manager

• Responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests.
• Provide leadership and strategic planning to all departments in support of service culture that emphasizes optimizing operations and guest satisfaction.
• Works closely with Owners and Board Members.
• Overseeing the operations functions of the Resort.
• Processing and submitting payroll to Human Resources.
• Holding regular briefings and meetings with all heads of departments.
• Oversees and manages all departments.
• Accountable for the responsibilities of department heads and ownership of all guest complaints.
• Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
• Ensures full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards.
• Leads all key property issues, including capital projects, customer service, and refurbishment.
• Handles complaints and oversees service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
• Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.
• Delivers resort budget goals and sets other short- and long-term strategic goals for the property.
• Develops improvement actions and carries out cost savings.
• Ensures all decisions made are in the best interest of the Resort and Management.
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies.
• Ensures the monthly financial outlooks for the Resort are on target and accurate.
• Prepares monthly financial reporting for Owners and Board Members.
• Draws up plans and budgets for Owners.

General Manager

Sales

• Overseeing operations for markets including Detroit, Chicago, and Milwaukee
• Driving & increasing tour flow by assisting with all external marketing activities at designated locations
• Assisting in advancing partnerships in professional sports, including the NBA, MLB, and NHL, as well as concert venues, festivals, malls, and more!
• Supervising FPS Area and Event Managers and marketing support team members to assist in developing, training, and recruiting staff.
• Developing and implementing strategic marketing plans and sales plans, and forecasts to achieve corporate objectives for products and services.
• Achieving satisfactory profit/loss ratio and market share concerning existing standards and industry and economic trends.
• Ensuring effective control of marketing results and taking corrective action to guarantee achievement of marketing objectives falls within designated budgets.
• Overseeing and evaluating market research and adjusting marketing strategy to meet changing market and competitive conditions.
• Maintaining relationships with industry influencers and key strategic partners.
• Guiding preparation of marketing activity reports and presenting to executive management.
• Maintaining a consistent corporate image throughout all product lines, promotional materials, and events.
• Guiding staffing, training, and performance evaluations to develop and control marketing programs.
• Coordinating the liaisons between Marketing and other sales-related units.
• Reviewing and analyzing marketing performances against programs, quotas, and plans to determine effectiveness.
• Helping supervision of Marketing Agents: interview, hire, and train agents; plan, assign, and direct work; performance review; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).

Regional Manager – Field Package Sales

• Overseeing operations for markets including Georgia and Tennessee
• Driving & increasing tour flow by assisting with all external marketing activities at designated locations
• Assisting in advancing partnerships in professional sports
• Supervising FPS Area and Event Managers and marketing support team members
• Developing, training, and recruiting staff
• Developing and implementing strategic marketing plans and sales plans
• Achieving satisfactory profit/loss ratio and market share
• Ensuring effective control of marketing results
• Maintaining relationships with industry influencers and key strategic partners
• Guiding preparation of marketing activity reports
• Coordinating the liaisons between Marketing and other sales-related units

• Oversee operations for markets including North/South Carolina, and Virginia
• Drive & increase tour flow by assisting with all external marketing activities
• Supervise FPS Area and Event Managers and marketing support team members
• Develop and implement strategic marketing plans and sales plans
• Achieve satisfactory profit/loss ratio and market share
• Ensure effective control of marketing results
• Maintain relationships with industry influencers and key strategic partners
• Guide preparation of marketing activity reports and present to executive management
• Maintain a consistent corporate image throughout all product lines, promotional materials, and events.

• Overseeing operations for markets including North/South Carolina and Virginia
• Driving & increasing tour flow by assisting with all external marketing activities at designated locations
• Assisting in advancing partnerships in professional sports (NBA, MLB, NHL) and event venues
• Supervising FPS Area and Event Managers and marketing support teams
• Developing and implementing strategic marketing and sales plans
• Achieving satisfactory profit/loss ratios and market share
• Ensuring effective control of marketing results and taking corrective actions
• Maintaining relationships with industry influencers and strategic partners
• Guiding preparation of marketing activity reports for executive management
• Maintaining a consistent corporate image
• Guiding staffing, training, and performance evaluations
• Reviewing and analyzing marketing performances against programs, quotas, and plans

• Oversee operations for markets including Kansas City and Oklahoma City
• Drive and increase tour flow by assisting with all external marketing activities
• Supervise FPS Area and Event Managers and marketing support team members
• Develop and implement strategic marketing plans and sales plans
• Ensure effective control of marketing results and take corrective action
• Maintain relationships with industry influencers and key strategic partners
• Guide preparation of marketing activity reports and present to executive management

• Overseeing operations for markets including Detroit, Chicago, and Milwaukee
• Driving and increasing tour flow by assisting with all external marketing activities
• Supervises FPS Area and Event Managers and marketing support team members
• Develops and implements strategic marketing plans and sales plans
• Achieve satisfactory profit/loss ratio and market share regarding existing standards
• Ensures effective control of marketing results and takes corrective action
• Maintaining relationships with industry influencers and key strategic partners

Marketing

• Lead, coach, and develop a high-performing timeshare marketing team to consistently achieve tour and production goals
• Drive daily, weekly, and monthly marketing performance through active floor presence and leadership
• Recruit, train, and retain top marketing talent to support market growth
• Monitor tour flow, production metrics, conversion quality, and staffing levels to ensure alignment with sales needs
• Partner closely with Sales Leadership to maximize tour quality, show rates, and overall revenue performance
• Ensure compliance with company standards, brand messaging, and ethical marketing practices
• Manage schedules to support peak business needs, including weekends and holidays
• Maintain accurate reporting, forecasting, and performance tracking
• Lead by example, setting the tone for professionalism, accountability, and culture

Marketing Manager

Security Engineer

• Maintains security of all areas of the property
• Is familiar with all team members
• Is familiar with all alarm systems
• Maintains and knows emergency procedures and all responding agencies
• Completes and files all necessary reports
• Maintains log, keeping it up-to-date and accurate
• Responds to all emergencies and reports to the General Manager
• Reports any maintenance issues to General Manager
• Maintains knowledge of check-in/out procedures
• Maintains professionalism at all times
• Approaches all situations with care and requests backup if the situation is questionable
• All other duties as requested.

Security Agent

Account Executive

• Meet with existing Capital Vacations owners and talk through the opportunity to upgrade their ownership package.
• Work in an environment which provides many tools to deliver success.
• Participate in group sales presentations led by industry veterans and team managers to assist closing your sales.

In House Sales Representative

• As a Sales Professional you will be a member of a team that takes prospects through our proven sales process.
• You will work in an environment which provides many tools to deliver success, including group sales presentations led by industry veterans and team managers to assist closing your sales.

Frontline Sales Professional

• Verify and Close sales for our Tele-Sales Reps
• Ensure all vacation packages are fully qualified
• Assist our Tele-Sales Reps with any questions they may have
• Maintain excellent quality standards in compliance with set company guidelines
• Assists with the development of the call center training and QA process
• Assist Floor Managers with call monitoring, etc.
• Code records completely and accurately
• Set travel dates for the vacation package, at the customer's request

Sales Closer

Administration

• Receive all contract files from sites into TSW
• Check contract files to make sure all documents are properly signed, witnessed, dated, and notarized where appropriate
• Sort and file
• Get contract files properly prepared for funding
• Scan all files into appropriate funding folders
• Email sites with any errors
• Changing and maintaining codes to correlate with each funding
• Ensuring all payments received on the contract are correct
• Organizing all fundings and following through with every detail until the requirements and expectations are met
• Check and verify loan payment accounts
• Run pender payments/update and receive payments in TSW
• Sending letters to notify sales sites of missed pender payments
• Process cancellations
• Process refunds

Funding Administrator

Call Center Representative

• Join the Call Center team in Myrtle Beach
• Participate in open interviews and hiring on the spot

• As a Frontline Sales Representative you will be a member of a team that takes prospects through our proven sales process.
• Work in an environment which provides many tools to deliver success, including group sales presentations led by industry veterans and team managers to assist closing your sales.

General Manager

Regional Manager – Field Package Sales

Regional Manager – Field Package Sales

Regional Manager – Field Package Sales

Regional Manager – Field Package Sales

Regional Manager – Field Package Sales

Regional Manager – Field Package Sales

Marketing Manager

Security Agent

In House Sales Representative

Frontline Sales Professional

Sales Closer

Funding Administrator

Call Center Representative

Front Line Sales Professional