Capital Vacations

General Manager

Capital Vacations

full-time

Posted on:

Location Type: Office

Location: Panama City Beach • Florida • United States

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About the role

  • Responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests.
  • Provide leadership and strategic planning to all departments in support of service culture that emphasizes optimizing operations and guest satisfaction.
  • Works closely with Owners and Board Members.
  • Overseeing the operations functions of the Resort.
  • Processing and submitting payroll to Human Resources.
  • Holding regular briefings and meetings with all heads of departments.
  • Oversees and manages all departments.
  • Accountable for the responsibilities of department heads and ownership of all guest complaints.
  • Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
  • Ensures full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards.
  • Leads all key property issues, including capital projects, customer service, and refurbishment.
  • Handles complaints and oversees service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
  • Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Delivers resort budget goals and sets other short- and long-term strategic goals for the property.
  • Develops improvement actions and carries out cost savings.
  • Ensures all decisions made are in the best interest of the Resort and Management.
  • Maintains a strong understanding of P&L statements and the ability to react with impactful strategies.
  • Ensures the monthly financial outlooks for the Resort are on target and accurate.
  • Prepares monthly financial reporting for Owners and Board Members.
  • Draws up plans and budgets for Owners.

Requirements

  • Bachelor's Degree in Business Management/Hospitality OR equivalent industry job-related experience
  • Experience as a General Manager or Assistant General Manager preferred
  • Experience within the hospitality industry
  • Excellent verbal and written communication skills.
  • Proven strong leadership skills.
  • Ability to manage, direct, and complete assigned duties.
  • Excellent computer skills, Microsoft Office Suite abilities.
  • Ability to prioritize, manage, and delegate efficiently.
  • The ability to have a flexible schedule
Benefits
  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribuition
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L statementsbudget preparationfinancial reportingstrategic planningservice recovery proceduresoperating controlsSOPscost savingsguest satisfaction targetsrevenue management
Soft skills
leadershipcommunicationmanagementdelegationprioritizationflexibilityproblem-solvingteam collaborationorganizational skillscustomer service
Certifications
Bachelor's Degree in Business ManagementBachelor's Degree in HospitalityGeneral Manager certificationAssistant General Manager certification