Capita

Software Engineer

• The primary purpose of the role will be to deliver, support and maintain quality software solutions covering a range of policy administration and ancillary systems.
• Assisting in change work to provide product support to fix or assist in the resolution of complex of high severity problems.
• Use functional documents and high-level designs to produce signed off Detailed Technical Specs subjected to full review process.
• Work with team leader to provide estimates for the plan and allocation of work.
• Produce signed off specifications for development work.
• Ensure all work is delivered to plan and written to team standards.
• Peer review of work & sign off where required.
• Keep documents up to date and consistent with plan.
• Assist Project Managers, Team manager to deliver projects on time and to spec.
• Provide walkthroughs, demos to business to satisfaction.
• Provide support to other teams in a timely manner.
• Support other team members by actively participating and resolving issues.
• Provide input into review of test strategies & scenarios documented by testers.
• Remain fully aware of the progress of the project from Detailed Technical Spec through to implementation.
• Fix or assist in the fix of complex or high severity problems in a timely manner, labelling code correctly and closing Change Requests.
• Monitor system performance post implementation and in production.
• Build effective relationship with business by maintaining regular contact with business users through the full project life cycle or with regard to production issues.
• Build effective relationship with technical team members by making yourself available for enquiries and advice and by ensuring that they are aware of project goals.

C#/VB6/Mainframe Developers

Business Development Rep

• driving year‑on‑year revenue and margin growth across the Public Sector
• identifying, qualifying and closing new business opportunities that will enable our growth ambitions as a business
• developing compelling win strategies that align to customer needs and our CPS propositions
• building relationships with key customer stakeholders across public sector organisations
• embedding our technology enabled solutions at the heart of our new business opportunities by working collaboratively with market development, Win Centre and technology teams across Capita
• using data, insight and sales tools to manage your pipeline, forecast accurately and inform strategic planning
• collaborating across CPS teams to ensure seamless transition of new business into delivery and account management

Business Development Manager

Customer Support

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

Customer Service Administrator

• Deliver excellent customer service, ensuring the best outcome for each customer
• Handle queries across phone, email, webchat, and social channels
• Identify and support vulnerable customers with care and empathy
• Manage escalations professionally, ensuring accurate logging

Customer Service Advisor – Part-Time

• You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony / email / web chat / channels

Irish Speaking Customer Service Advisor

Consultant

• Monitor, research and interpret changes to LGPS regulations, statutory guidance, HMRC requirements and related pensions legislation
• Assess the impact of legislative and regulatory change on administration processes, member calculations, employer requirements, systems, templates and client deliverables
• Provide authoritative technical advice on complex LGPS cases, including benefits, retirements, deaths, transfers, aggregations, discretions and remedy-related issues
• Produce and review technical communications, client papers, briefing notes, reports, training materials and procedural guidance
• Support implementation of regulatory change by working with operational, project, systems and client teams to design compliant and practical solutions
• Lead or contribute to technical projects, testing activity, quality assurance and sign-off of calculations, letters or process changes
• Develop strong client and stakeholder relationships, explaining complex technical matters clearly and credibly
• Coach, mentor and support the development of less experienced colleagues, helping build technical capability and resilience across the team
• Identify opportunities to improve controls, efficiency, consistency and member outcomes across LGPS service delivery

Senior Technical Consultant

Support Engineer

• Manage and resolve incidents and service requests within agreed SLAs and KPIs
• Support and maintain applications hosted in Microsoft Azure
• Investigate system and data issues through analysis and problem-solving techniques
• Collaborate with internal teams and third parties to resolve issues effectively
• Maintain accurate and up-to-date documentation and share knowledge across the team
• Monitor system performance to ensure uptime and service reliability targets are met
• Follow established processes and contribute to continuous improvement
• Participate in an on-call rota and carry out out-of-hours changes when required

Application Support Analyst

Events

• Plan and deliver a programme of high impact, cost effective events to support the marketing strategy and the business’s objectives.
• Deliver excellence in the marketing function by providing specialist event services and advice in line with brand guidelines, team processes, internal policies, agreed standards, legislation and regulation.
• Create, manage and evaluate quality, compliant and creative events across all channels.
• An advocate of the importance of events in successful marketing, the Events Executive will work with colleagues to contribute to the growth and development of the organisation.

Events Coordinator

• Ensure that customer issues and concerns are answered efficiently and effectively
• Coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements
• Achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion
• Respond to all contacts from both internal & external customers made via all the available channel
• Accurately capture data and enter it on to the relevant systems

Customer Service Advisor – Out of Hours

Analyst

• Coordinate governance activities, including stage gates, reviews and reporting packs.
• Build and maintain plans and schedules, managing assumptions, dependencies and constraints.
• Manage RAID and action logs, escalating risks and issues at the right time.
• Apply change control processes across the project and programme lifecycle.
• Support resource planning by tracking demand and highlighting gaps and pinch points.
• Analyse data and produce clear dashboards and insight for stakeholders.

PMO Analyst

Product Designer

• Design, configure and enhance Amazon Connect contact flows, routing, queues and agent experiences
• Implement AWS-native capabilities including Amazon Q, Contact Lens, Lex, Lambda and IVR/IVA logic
• Integrate Amazon Connect with external systems (e.g. CRM, ERP, case management, knowledge platforms) via APIs and secure authentication
• Lead customisation of widgets, chat interfaces, callbacks and omnichannel orchestration
• Optimise telephony and digital pathways to improve containment, handle time and resolution
• Shape intuitive customer and agent journeys across voice, chat and digital channels
• Apply UX and service design principles to reduce friction, increase self-service and improve accessibility
• Map and redesign end-to-end customer journeys to improve efficiency, accessibility and experience
• Conduct UX/UI evaluations for customer entry points and agent user interfaces
• Design conversational AI journeys that are intuitive, natural and guidance-rich
• Champion simplicity, consistency and inclusive design across all channels
• Use real-time analytics, Contact Lens insights and behavioural data to identify improvement opportunities
• Define and monitor UX metrics including customer effort, containment and agent experience indicators
• Partner with MI and analytics teams to embed continuous improvement cycles
• Support testing, validation, release cycles and post-deployment assessments
• Ensure all customisations align to Capita security standards, AWS best practice and compliance frameworks
• Maintain clear documentation of designs, flows, integrations and architectural decisions
• Ensure UX, IVR and IVA content meets accessibility and inclusive design standards

Senior UX Specialist, AWS

Communications

• Provide strategic counsel to senior leaders
• Responsible for managing and developing a team
• Collaborate with key stakeholders to manage reputational risk
• Own the narrative supporting business priorities
• Develop and execute communication and engagement plans

Communications, Engagement & Stakeholder Lead

Operations

• To lead a team of Pensions Team Managers, to deliver first class, high quality service.
• Empower the team and provide support to ensure that staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
• Develop and maintain relationships with relevant stakeholders and/or clients.
• Maintain a clear understanding of the client’s requirements through demonstrating a good understanding of their contractual expectations
• Ensure that teams manage the Performance Management process including setting objectives, appraisals process, staff development and training and competence framework to assist staff achieve their full potential and help maintain and improve staff motivation and morale.
• Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
• Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.
• Effective resource management, including short and long term demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved.
• Supporting the use of the AI Tools, technologies, and process improvements to enhance service and improve member experience.

Pensions Operations Manager

Manager

• Engages directly with customers in support of the clarification or shaping of needs
• Solution architecture and definition of requirements and priorities
• Identification of solution choices and development of solutions
• Mentoring and guiding team members and project stakeholders
• Establishing governance and principles on the project level
• Produce conceptual and logical architectures
• Support bid and tender responses
• Governance and design of a complete solution
• Promote co-operation and facilitate coordination of all technical and non-technical streams
• Support in understanding risks, dependencies and issues that may impact the project/programme.

Technical Manager

QA Engineer

• Designing, developing, and maintaining automated test frameworks using Selenium and Python
• Executing functional , system, UAT, and regression testing across multiple environments
• Reporting testing progress, risks, and issues directly to the Head of Software Development
• Working with test management tools to track defects, ensure accuracy, and maintain quality metrics
• Reviewing and improving testing standards, templates, and quality procedures
• Ensuring compliance with ISO9001 , TickIT + , FCA rules, and security requirements
• Supporting continuous improvement by validating solutions, analysing performance, and enhancing QA controls
• Occasionally supporting releases or testing activity outside standard working hours