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Capita

Irish Speaking Customer Service Advisor

Capita

Customer Service Advisor at Capita handling various customer inquiries. Aiming to provide excellent service in a fun and supportive environment.

Posted 6/3/2026full-timeClonakilty • 🇮🇪 IrelandMid-LevelSenior💰 €30,432 per yearWebsite

About the role

Key responsibilities & impact
  • You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
  • Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
  • Identifying vulnerable customers and adapting approach, providing additional support when required.
  • Handling escalated customer queries with empathy and integrity, logging accurately
  • Dealing with a wide range of queries across telephony / email / web chat / channels

Requirements

What you’ll need
  • Fluent Irish (Gaeilge) speaker
  • Strong English communication skills
  • Previous experience within a similar role, ideally with experience of working with Social media platforms
  • Excellent communication skills
  • Proficient in using various computer applications and software simultaneously
  • An attentive listener who can empathise and adjust to different customer needs
  • A self-motivated individual who takes responsibility for customer issues and follows them through to resolution

Benefits

Comp & perks
  • Permanent contract with a competitive salary
  • 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
  • Life Assurance cover, covering x2 of your salary after qualifying period
  • Access to the Capita Pension Scheme
  • Access to our Employee Assistance Programme
  • Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

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Soft Skills
customer serviceempathyactive listeningproblem-solvingadaptabilityself-motivationresponsibilitycommunication