Capita

Customer Support

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction
• Handle a high number of customer queries via telephone, up to 60 calls per day
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Customer Service Advisor

• Handle a high number of customer queries via telephone, up to 60 calls per day
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
• Work flexible shifts across Monday to Sunday between 8:00 AM and 8:00 PM, 40 hours per week
• Immediate start dates available; attend office on day 1 for equipment collection and team introduction

• Be the voice of the company, dealing with various customer enquiries across telephony, email and web chat
• Provide excellent customer service with focus on delivering solutions for individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity and log accurately
• Opportunity to learn new skills, grow your career and work in a fun and supportive environment
• Complete 3 weeks full-time training (Mon–Fri 9am–5pm)
• Work-from-home role with specified weekend and bank holiday shifts

• Act as the voice of the company, dealing with various customer enquiries with professionalism and care
• Provide excellent customer service, delivering solutions that meet individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity, logging accurately
• Deal with a wide range of queries across telephony, email, web chat and other channels
• Opportunity to learn new skills and progress internally in a supportive environment
• Hybrid role based at the Clonakilty office with potential to work from home depending on business needs