Capita

Customer Support

• Handle a high volumes of customer queries telephonically, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Customer Service Advisor

Administration

• Coordinate officer and outreach events
• Liaise with schools and educational institutions to promote opportunities
• Conduct thorough eligibility checks to ensure candidates meet required criteria.
• Match candidates to appropriate events, ensuring the right person is placed in the right opportunity.
• Collaborate with assessment centres, careers offices, and key stakeholders to maintain high standards and effective communication.

Administrator

Payroll

• Support the Payroll Lead with all statutory compliance activities, including AA88s, UIF documentation and submissions, EMP201 and EMP501 preparation, balancing, and submissions.
• Assist with the preparation, validation, and submission of SARS statutory returns, including IRP5/IT3(a) certificates and E@syFile uploads.
• Resolve payroll system errors and statutory discrepancies to ensure accurate and compliant payroll processing.
• Collaborate with HR, Finance, and Systems teams to address issues impacting statutory calculations or submissions.
• Perform monthly statutory reconciliations, including PAYE, UIF, SDL, and ETI.
• Support mid‑year and year‑end SARS submissions, ensuring deadlines are met and data is accurate.
• Maintain accurate employee tax and statutory records, ensuring correct application of tax directives, fringe benefits, and legislative changes.
• Assist with internal and external audits by preparing required payroll documentation and statutory evidence.
• Monitor legislative updates and ensure payroll processes remain compliant with South African tax and labour laws.
• Provide guidance and support to employees and internal stakeholders regarding statutory payroll queries.
• Offer any additional operational or compliance support required by the Payroll Lead to ensure smooth payroll delivery.

Payroll Advisor – Fixed Term Contract

Copywriter

• Content strategy development: Collaborate with designers and stakeholders to develop content that aligns with the goals and objectives of our clients.
• Conduct content audits and competitor analysis to understand industry best practices and identify opportunities for improvement
• User-centered content creation: Write user-centred content that addresses the needs, questions, and concerns of pension holders and administrators at various stages of their journey.
• Craft clear content and actionable messaging for letters, emails, websites, microcopy and instructional materials that can be used across a variety of digital and print channels
• Clarity and accessibility: Ensure that content is written in plain language and adheres to accessibility standards to accommodate users with diverse literacy levels and abilities.
• Simplify complex pension-related terminology and concepts into easily understandable language, providing explanations and context where necessary
• Consistency and tone of voice: Maintain consistency in tone of voice and writing style across all touchpoints of the user journey, reflecting the brand identity and values.
• Able to help develop a tone of voice, and switch between different styles for different clients
• Collaboration and iteration: Collaborate closely with UX designers, developers, and stakeholders to integrate content seamlessly into the user interface and user experience.
• Iterate content based on user feedback, usability testing results, and stakeholder input, refining messaging and language to improve clarity and effectiveness
• Documentation and guidelines: Document content guidelines, style guides, and best practices to ensure consistency and quality across all content assets.
• Provide guidance and support to other team members on content-related matters, including content governance, improvement, and consistency
• Compliance and legal requirements: Ensure that content complies with regulatory requirements and legal obligations related to pensions, financial services, data privacy, and consumer protection.
• Collaborate with legal and compliance teams to review and approve content for accuracy and compliance with industry regulations.

Pension Content Copywriter

Bookkeeper

• Accurately code and process high volume of payments for medical records received
• Code and process other AP invoices for authorisation to be posted to SAP
• Check the accuracy of claimant expenses before processing for payment within the agreed SLA
• Process payments through the Post Office Portal to ensure the SLA’s are achieved
• Respond in a professional and timely manner to all queries from either internal or external sources received by telephone or E-mail and raise invoices/ credit notes as necessary
• Ensure full understanding of all processes to provide an accurate response to all queries
• Notifying potential issues within the process to the line manager

Purchase Ledger Clerk

Analyst

• Creating, updating, and maintaining task‑based operational knowledge including articles, flows, decision trees and exception guidance.
• Applying clear taxonomy, tagging, and metadata to improve search success and ensure content is AI‑ready.
• Using analytics, QA insight and frontline feedback to drive continuous content improvements.
• Preparing and structuring content for AI consumption, including RAG‑ready formats, compliant guardrails and source citations.
• Collaborating with SMEs, Operations, Learning, QA, Transformation, and Technology teams to ensure knowledge accuracy and alignment.
• Supporting new processes, technology rollouts, and transformation initiatives with timely, governed knowledge updates.

Knowledge Analyst

Business Analyst

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Operations

• Lead the operational transformation of BPO services using AI, automation, and digital platforms.
• Drive the implementation of intelligent service frameworks that adapt to customer needs and channel preferences.
• Ensure seamless rollout and embedding of strategic initiatives across operations, including agent enablement, reporting, planning, and client collaboration.
• Champion workforce transformation through role redesign, upskilling, and cultural change.
• Collaborate with internal and external stakeholders to ensure successful delivery and measurable impact.

Operations Director

Security Analyst

• Research and report on emerging threats
• Track targeted campaigns and analyze intrusions
• Develop hypotheses based on threat intelligence

Senior Threat Intelligence Analyst

• Assess unit training needs using mission tasks, readiness reports, and command guidance.
• Help design and refine collective training plans, scenarios, performance metrics and objectives aligned with military standards.
• Lead a team of Analysts through a combination of strategic leadership, technical oversight, and collaborative engagement.
• Coordinate with planners, developers, and unit leaders to ensure training meets operational goals.
• Monitor training delivery and gather performance data using established tools and metrics.
• Support after-action reviews and contribute to lessons learned and continuous improvement.
• Analyse training data to identify trends, gaps, and opportunities, maintaining accurate records and insights.

Lead Training Needs Analyst – Army Collective Training

Program Manager

• Leading and managing large, complex programmes, ensuring successful delivery against agreed objectives and performance indicators.
• Developing and maintaining integrated programme plans, ensuring alignment with strategic goals.
• Driving delivery excellence across multiple workstreams in a defence training environment.
• Monitoring programme progress, identifying risks, issues and dependencies, and implementing effective mitigation strategies.
• Ensuring all deliverables meet required quality standards and contractual expectations.
• Reporting regular progress updates to senior leadership and client stakeholders.
• Building strong, trusted relationships with senior internal and external stakeholders.
• Acting as a primary interface with the Royal Navy client, ensuring expectations are clearly understood and effectively managed.
• Communicating programme status, risks and decisions in a clear, concise manner.
• Leading, coaching and developing project teams to maintain high performance and capability.
• Ensuring appropriate resources, skills and support are in place to meet delivery requirements.
• Coordinating with approved third-party suppliers involved in delivering defence-related training solutions.

Senior Programme Manager

Auditor

• Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
• Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG.
• Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
• As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
• Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
• As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
• Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules – abiding to Capita’s policies and procedures.
• Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
• Contribute to clinical and service transformation including piloting new initiatives.
• Undertake any other duties, as required by the Business commensurate with the role.

Functional Specialist – Auditor

Security Engineer

• Identifying and reporting weaknesses in cyber security controls
• Leading Cyber Health Checks and support remediation activity
• Investigating and documenting security incidents in line with policy
• Chairing cyber security working groups (internal/external) and support Change Advisory Boards
• Managing compliance with partner standards and codes of connection
• Contributing to the development and maintenance of cyber security policy
• Maintaining the information security risk register and treatment plans
• Promoting cyber security awareness across teams and accounts
• Conducting internal and second-party audits
• Supporting and maintaining ISO 27001 and Cyber Essentials certification

Information Security Manager

Manager

• oversee the delivery and performance of the members of staff that make up your Capita FM Team
• manage stakeholder relationships, acting as the primary point of contact for clients and partners
• monitor financial performance, budgets, and forecasts to ensure cost efficiency
• contribute to contract reviews, audits, and reporting to maintain compliance and transparency
• identify risks and implement mitigation strategies to protect service continuity
• drive continuous improvement initiatives to enhance operational effectiveness

FM Contract Manager

Business Development Rep

• Identifying opportunities through proactive market scanning and customer insight to support business development plans
• Building awareness and generating leads across schools and trusts using calls, email outreach, Teams and face‑to‑face engagement
• Showcasing CPS products and services to existing education customers, using prepared collateral and support from subject matter experts
• Maintaining up‑to‑date knowledge of CPS products and propositions to effectively position, showcase and demonstrate value, driving upsell and cross‑sell opportunities
• Generating qualified pipeline and progressing opportunities through Salesforce, ensuring accurate forecasting, robust qualification, adherence to sales governance and effective closing of new business
• Nurturing existing client relationships to identify needs, drive upsell and cross‑sell opportunities, and ensure a smooth transition into Business Development, Client Engagement or Account Management teams