Capita

Analyst

• Assess unit training needs using mission tasks, readiness reports, and command guidance.
• Help design and refine collective training plans, scenarios, performance metrics and objectives aligned with military standards.
• Lead a team of Analysts through a combination of strategic leadership, technical oversight, and collaborative engagement.
• Coordinate with planners, developers, and unit leaders to ensure training meets operational goals.
• Monitor training delivery and gather performance data using established tools and metrics.
• Support after-action reviews and contribute to lessons learned and continuous improvement.
• Analyse training data to identify trends, gaps, and opportunities, maintaining accurate records and insights.

Lead Training Needs Analyst – Army Collective Training

Program Manager

• Leading and managing large, complex programmes, ensuring successful delivery against agreed objectives and performance indicators.
• Developing and maintaining integrated programme plans, ensuring alignment with strategic goals.
• Driving delivery excellence across multiple workstreams in a defence training environment.
• Monitoring programme progress, identifying risks, issues and dependencies, and implementing effective mitigation strategies.
• Ensuring all deliverables meet required quality standards and contractual expectations.
• Reporting regular progress updates to senior leadership and client stakeholders.
• Building strong, trusted relationships with senior internal and external stakeholders.
• Acting as a primary interface with the Royal Navy client, ensuring expectations are clearly understood and effectively managed.
• Communicating programme status, risks and decisions in a clear, concise manner.
• Leading, coaching and developing project teams to maintain high performance and capability.
• Ensuring appropriate resources, skills and support are in place to meet delivery requirements.
• Coordinating with approved third-party suppliers involved in delivering defence-related training solutions.

Senior Programme Manager

Auditor

• Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
• Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG.
• Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
• As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
• Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
• As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
• Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules – abiding to Capita’s policies and procedures.
• Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
• Contribute to clinical and service transformation including piloting new initiatives.
• Undertake any other duties, as required by the Business commensurate with the role.

Functional Specialist – Auditor

Security Engineer

• Identifying and reporting weaknesses in cyber security controls
• Leading Cyber Health Checks and support remediation activity
• Investigating and documenting security incidents in line with policy
• Chairing cyber security working groups (internal/external) and support Change Advisory Boards
• Managing compliance with partner standards and codes of connection
• Contributing to the development and maintenance of cyber security policy
• Maintaining the information security risk register and treatment plans
• Promoting cyber security awareness across teams and accounts
• Conducting internal and second-party audits
• Supporting and maintaining ISO 27001 and Cyber Essentials certification

Information Security Manager

Manager

• oversee the delivery and performance of the members of staff that make up your Capita FM Team
• manage stakeholder relationships, acting as the primary point of contact for clients and partners
• monitor financial performance, budgets, and forecasts to ensure cost efficiency
• contribute to contract reviews, audits, and reporting to maintain compliance and transparency
• identify risks and implement mitigation strategies to protect service continuity
• drive continuous improvement initiatives to enhance operational effectiveness

FM Contract Manager

Business Development Rep

• Identifying opportunities through proactive market scanning and customer insight to support business development plans
• Building awareness and generating leads across schools and trusts using calls, email outreach, Teams and face‑to‑face engagement
• Showcasing CPS products and services to existing education customers, using prepared collateral and support from subject matter experts
• Maintaining up‑to‑date knowledge of CPS products and propositions to effectively position, showcase and demonstrate value, driving upsell and cross‑sell opportunities
• Generating qualified pipeline and progressing opportunities through Salesforce, ensuring accurate forecasting, robust qualification, adherence to sales governance and effective closing of new business
• Nurturing existing client relationships to identify needs, drive upsell and cross‑sell opportunities, and ensure a smooth transition into Business Development, Client Engagement or Account Management teams

Business Development Executive

• Analyse Calculation requirements
• Undertake system configuration, data analysis, and testing
• Upload and download system data
• Participate in client meetings and project status calls
• Liaise with clients, third parties and Capita departments
• Support the technical development of our technology platforms through participation in new and/or enhanced developments
• Provide support to the line manager in the effective management of any staff under their direct control
• Support the production of requirements documentation
• Facilitate internal and external system training when required

Senior Implementation Analyst, Configuration

Implementation Specialist

• Gathering and interpreting client requirements and processes, and translating these into system solutions
• Managing system configuration activities and quality
• Delivering calculation automation
• Leading client implementation projects
• Facilitating internal and external system training, and providing appropriate documentation
• Troubleshooting and resolving client queries and issues
• Mentoring and coaching Implementation Analysts
• Conducting system configuration and testing quality control activities
• Supporting technical development of technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments
• Undertaking system configuration and checking
• Undertaking data analysis activities and checking
• Undertaking project management activities including risk and issue identification and mitigation

Implementation Consultant Level 3, Configuration

Consultant

• Process major planning applications in a timely manner
• Undertake pre application discussions on major proposals
• Prepare and present evidence on appeals for external clients
• Provide high quality timely professional advice and direction on planning matters
• Leading on consultation and engagement activities
• Contribute to the delivery and improvement of business management systems