Capita

Customer Support

• Be the friendly voice supporting our clients’ customers with general enquiries
• Provide proactive, professional service that leaves a lasting positive impression
• Collaborate with a small, dedicated team in a supportive office environment
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.

Customer Service Advisor

Collections

• Understand the customers financial situation, providing options and solutions
• Build rapport, empathise, and have meaningful conversations with our customers
• Handle customer telephone calls (both inbound and outbound) and interactions
• Responding to customers emails and providing accurate financial calculations
• Embrace learning, coaching and development to continuously improve your skills and capability

Collections Agent

Product Manager

• Define, champion, and prioritize the product backlog and roadmap for the Document Validation AI Solution, ensuring alignment with overall business strategy and client roadmaps.
• Drive the product from conception (PoC's) through to full deployment, ensuring the delivery team effectively manages the balance between new development, projects, and maintaining stable BAU operations.
• Lead the technical review of new solutions and actively research new technologies in the market, focusing specifically on Document Validation and Intelligent Document Processing (IDP) utilising AI and Machine Learning (ML) deployed via a cloud-first approach.
• Provide essential technical insight and solution specifications to the CRM and Professional Services teams to support bids, tender responses, and ultimately secure new business.

Product Lead – Intelligent Document Processing, Validation

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction

Customer Service Advisor, Irish Speaking

• Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
• Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
• Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner.
• Responding to customers emails and providing accurate financial calculations.
• Embrace learning, coaching and development to continuously improve your skills and capability.

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction
• Handle a high number of customer queries via telephone, up to 60 calls per day
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

• Handle a high number of customer queries via telephone, up to 60 calls per day
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
• Work flexible shifts across Monday to Sunday between 8:00 AM and 8:00 PM, 40 hours per week
• Immediate start dates available; attend office on day 1 for equipment collection and team introduction

• Be the voice of the company, dealing with various customer enquiries across telephony, email and web chat
• Provide excellent customer service with focus on delivering solutions for individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity and log accurately
• Opportunity to learn new skills, grow your career and work in a fun and supportive environment
• Complete 3 weeks full-time training (Mon–Fri 9am–5pm)
• Work-from-home role with specified weekend and bank holiday shifts

• Act as the voice of the company, dealing with various customer enquiries with professionalism and care
• Provide excellent customer service, delivering solutions that meet individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity, logging accurately
• Deal with a wide range of queries across telephony, email, web chat and other channels
• Opportunity to learn new skills and progress internally in a supportive environment
• Hybrid role based at the Clonakilty office with potential to work from home depending on business needs