Customer Service Advisor – Weekends & Bank Holidays

Capita

Customer Service Advisor handling inquiries for Capita Ireland during weekends and bank holidays. Providing assistance and building relationships with customers in a remote setting.

Posted 7/10/2026part-timeRemote • 🇮🇪 IrelandMid-LevelSenior💰 €16,923 per yearWebsite

About the role

Key responsibilities & impact

handle customer enquiries, provide assistance during emergency situations
ensure every caller receives a professional and positive experience
answer calls in a polite and professional manner, escalating customer queries
handle a number of customer queries via telephone
ensure day-to-day service delivery targets are met
build sustainable relationships of trust with customers, team members and clients

Requirements

What you’ll need

Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future

Benefits

Comp & perks

22 days annual leave - pro rata to part-time hours
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme
plenty more

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Hard Skills & Tools

Data Entry SkillsService Level Agreement (SLA) ManagementKey Performance Indicator (KPI) Management

Soft Skills

Building RapportProfessionalismConfidence