Digital Learning Account Manager

Capita

Digital Learning Account Manager role growing learning accounts by building client relationships and identifying opportunities. This home-based UK role requires an understanding of digital learning solutions.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomJunior💰 £72,000 per yearWebsite

About the role

Key responsibilities & impact

Identify digital learning opportunities with existing and new customers that deliver value for clients and support revenue and margin growth
Build trusted relationships with client stakeholders, understanding their priorities and helping shape solutions that meet their learning needs
Work closely with sales, proposition, pre-sales and delivery teams to develop high-quality digital learning and content solutions
Create and manage account growth plans, maintaining a clear pipeline of opportunities from initial discussion through to successful close
Use client feedback, market insight and performance data to inform account strategy and identify new ways to improve our offer
Keep account, pipeline and governance information accurate, supporting strong decision-making and a professional client experience

Requirements

What you’ll need

Proven sales experience in digital learning environment
Experience building and managing relationships with a range of client stakeholders, including the ability to influence and challenge constructively
A consultative approach, with the ability to diagnose learning needs and turn them into clear opportunities or briefs
Strong commercial awareness, including the ability to assess scope, pricing and margin considerations
Understanding of digital learning design and content solutions, with the ability to shape scalable learning propositions
Experience working collaboratively across teams to coordinate inputs and deliver aligned outcomes
Ability to manage pipeline activity and forecasting with a strong focus on data quality and visibility

Benefits

Comp & perks

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
A home-based, UK-wide role offering flexibility in how you work

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account Growth PlanningOpportunity IdentificationData AnalysisDigital Learning SolutionsForecasting

Soft Skills

InfluencingConstructive ChallengingCollaborationCommercial Awareness