Pension Administrator

Capita

Pension Administrator at Capita Pension Solutions managing detailed casework and ensuring excellent customer service in pension administration. Complying with regulations and supporting member queries across multiple channels.

Posted 6/4/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Working towards overall goals of the team in achieving excellent customer service
Processing various pension administration tasks
Dealing with member queries via multiple communication channels
Complying with regulations and quality management systems
Undertaking relevant training and improving pensions and internal systems knowledge
Identifying and reporting risks, complaints, and breaches in a timely manner

Requirements

What you’ll need

Proven experience in pension administration casework
Strong working knowledge of Defined Benefit (DB) pension schemes
Experience performing and verifying manual pension calculations
Experience using Microsoft Excel for data management and administrative tasks
Excellent numeracy and data-entry skills
Strong focus on accuracy and attention to detail
Ability to work effectively under pressure
Collaborative team player with coaching ability

Benefits

Comp & perks

Countless opportunities to learn new skills and develop in your career
Support provided in career development
Inclusive and barrier-free recruitment process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pension administrationDefined Benefit (DB) pension schemesmanual pension calculationsdata managementnumeracy skillsdata-entry skillsaccuracyattention to detail

Soft Skills

customer serviceability to work under pressurecollaborative team playercoaching ability