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Capita

Customer Service Administrator

Capita

Administrator at Capita processing life and pensions inquiries. Focused on delivering excellent customer service in a regulated financial services environment.

Posted 6/3/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSenior💰 £25,155 per yearWebsite

About the role

Key responsibilities & impact
  • Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
  • Complete administration tasks within service standards.
  • Refer complex problems to senior staff.
  • Receiving, investigating, and responding to all customer inquiries.
  • Ensure customer records are accurately maintained.
  • Communicate effectively both verbally and in writing.
  • Achieve targets to maintain productivity, quality, and contractual service level agreements.
  • Manage own workload effectively and prioritise accordingly to meet targets.
  • Accurately complete any quality/productivity documentation required.

Requirements

What you’ll need
  • Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
  • A genuine passion for helping people.
  • Confident communicator with a professional and friendly manner.
  • Excellent listening skills and an ability to problem solve.
  • A fast learner with an attention to detail.
  • The ability to work under pressure and prioritise workload.
  • Someone who is punctual and reliable.
  • Excellent accuracy skills.
  • Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.

Benefits

Comp & perks
  • Company matched pension
  • Life assurance
  • Cycle2work scheme
  • 15 weeks’ fully paid maternity, adoption and shared parental leave
  • Voluntary benefits designed to suit your lifestyle

ATS Keywords

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Soft Skills
confident communicatorexcellent listening skillsproblem solvingattention to detailability to work under pressurepunctualreliableexcellent accuracy skills
Certifications
Grade Standard Grade GCSE Grade CNat 5 Grade 4 in MathsNat 5 Grade 4 in English