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Application Support Analyst
CapitaApplication Support Analyst managing incidents and supporting applications in Microsoft Azure for Capita's TfL business unit. Collaborating with teams and third-party suppliers to ensure service reliability.
Tech Stack
Tools & technologiesAzureCloudMS SQL ServerSQL
About the role
Key responsibilities & impact- Manage and resolve incidents and service requests within agreed SLAs and KPIs
- Support and maintain applications hosted in Microsoft Azure
- Investigate system and data issues through analysis and problem-solving techniques
- Collaborate with internal teams and third parties to resolve issues effectively
- Maintain accurate and up-to-date documentation and share knowledge across the team
- Monitor system performance to ensure uptime and service reliability targets are met
- Follow established processes and contribute to continuous improvement
- Participate in an on-call rota and carry out out-of-hours changes when required
Requirements
What you’ll need- Experience supporting applications in Microsoft Azure
- Knowledge of cloud technologies, including Azure and/or AKS
- Strong SQL skills (Microsoft SQL Server)
- Experience supporting SQL-based applications
- Scripting experience using PowerShell and/or Bash
- Understanding of ITIL environments and processes
- Strong analytical and troubleshooting capabilities
Benefits
Comp & perks- 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- Cycle2Work scheme, pension, life assurance, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft AzureSQLMicrosoft SQL ServerPowerShellBashcloud technologiesAKSincident managementservice request managementtroubleshooting
Soft Skills
problem-solvingcollaborationcommunicationdocumentationanalytical skillscontinuous improvementteamworkattention to detailtime managementadaptability