CAMPEON

Customer Success Manager

• Collaborate with senior management to develop CRM strategies and design promotional plans, from targeted offers to brand-wide campaigns, aligned with business goals.
• Lead the CRM team setting priorities, tracking progress, resolving blockers, and ensuring smooth execution of all campaigns.
• Define and refine player segments to deliver personalized campaigns that drive engagement, retention, and loyalty.
• Coordinate with internal teams to prepare, test, approve, and deliver campaigns on time.
• Co-develop CRM strategies for new brands, including welcome offers, brand-specific promotions, and integration into existing campaigns.
• Oversee campaign QA, monitor live offers, and implement corrective actions when required.
• Monitor KPIs and player behavior to refine campaigns, increase ROI, and improve overall efficiency.
• Identify and implement opportunities to enhance processes, improve targeting, and optimize workflows.

CRM Casino Manager

Operations

• Configure gaming providers accurately and efficiently within internal systems and platforms.
• Liaise with game providers to develop, expand, and maintain a high-quality gaming portfolio.
• Identify, troubleshoot, and resolve gaming-related issues, escalating where required to ensure minimal disruption to players.
• Conduct thorough functional and quality-assurance testing of new and existing games prior to release.
• Support the launch of new game providers, including onboarding, integration validation, and go-live coordination.
• Perform regular competitor and market analysis to identify trends, opportunities, and areas for improvement.
• Maintain accurate records and documentation of game configurations, releases, and provider communications.

Casino Operations Specialist

Manager

• Own and drive casino commercial performance, including revenue, and player engagement, through effective game portfolio management and optimization strategies.
• Lead relationships with game providers, negotiate commercial deals, align strategic priorities, and ensure high-quality execution of the gaming roadmap.
• Oversee onboarding and integration of new providers, ensuring all commercial, operational, and compliance requirements are met while delivering a seamless launch experience.
• Collaborate cross-functionally with Product, Casino Content, Marketing, and Operations teams to align campaigns, product enhancements, and player lifecycle strategies.
• Analyze game and provider performance, leveraging data to identify opportunities, optimize portfolio, and inform strategic decisions.
• Identify and resolve complex operational or commercial issues, coordinating with internal stakeholders and external partners to ensure minimal disruption to the player experience.
• Mentor and guide junior team members, fostering a high-performance culture and supporting their professional development.

Casino Commercial Manager

Affiliate Manager

• Address Affiliate operational queries , and manage inboxes, working closely with Affiliate Managers to resolve issues.
• Assisting in the onboarding of new affiliates by providing them with the necessary marketing assets and support.
• Creating landing pages, tracking links, and exclusive offers (casino, sports, free spins, free bets) for affiliate campaigns.
• Monitoring, updating, and optimizing affiliate offers to ensure compliance with agreed terms and maximize performance.
• Ensuring accurate tracking of btags and troubleshooting any tracking issues.
• Updating and maintaining website content, including testimonials, new brand additions, blog posts, and social media updates, to keep the platform fresh and engaging.
• Supporting marketing initiatives, managing social media accounts, and assisting with the creation and distribution of monthly newsletters.

Affiliate Operations Executive

Copywriter

• Write high-converting email campaigns, SMS, push notifications, and in-app messages
• Work with dynamic variables (e.g., first name, bonus amounts, wagering requirements)
• Create on-site promotional content (banners, pop-ups, landing pages)
• Develop engaging welcome, reload, cashback, VIP, and seasonal campaign copy
• Ensure all content aligns with responsible gambling standards
• Contribute to A/B testing initiatives
• Utilize AI tools to scale and enhance content production

• Assist in configuring Email and On-Site Notifications in Fast Track CRM.
• Implement campaign communications using content provided by the Copy & Translation team.
• Ensure correct layout, formatting, and structure of communications.
• Support the configuration of CRM communications based on campaign briefs.
• Prepare communications so they are ready for QA review and handover for deployment.
• Perform quality checks before communications are handed over for deployment.
• Verify message formatting, links, localization placement, and promotional references.
• Work with teams across CLR including CRM Casino, CRM Sports, CRM Operations (Bonus Department), Copy & Translation, and Design.

CRM Communications Associate

• Write high-converting email campaigns, SMS, push notifications, and in-app messages.
• Work with dynamic variables (e.g., first name, bonus amounts, wagering requirements).
• Create on-site promotional content (banners, pop-ups, landing pages).
• Develop engaging welcome, reload, cashback, VIP, and seasonal campaign copy.
• Adapt tone depending on lifecycle stage (acquisition, retention, VIP, reactivation).
• Ensure all content aligns with responsible gambling standards.
• Maintain strict accuracy in bonus terms, wagering requirements, and promotional mechanics.
• Contribute to A/B testing initiatives.
• Utilize AI tools to scale and enhance content production.

• Support the execution of the CRM campaigns, including bonus configuration, segmentation of target audiences, and implementation of customer lifecycle communications.
• Cooperate with internal teams, including CRM, content, and copywriters, to ensure consistency.
• Propose improvements to the CRM campaigns to increase their effectiveness across all channels.
• Test new bonuses, lifecycles, mission and tournaments to confirm that their configuration is up to standard.

CRM Optimization Executive

Customer Support

• Provide fast, friendly, and professional support to players via live chat and email .
• Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
• Ability to call customers when necessary.
• Ensure compliance with responsible gaming and regulatory requirements in every interaction.
• Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc ) when needed.
• Accurately document customer interactions and maintain records in the CRM system.
• Proactively identify and report technical issues, bugs, or suspicious activity.
• Collaborate with other team members to ensure 24/7 seamless customer support.
• Stay updated with new games, promotions, and site features to provide accurate information.
• Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
• Adhere to Kpis and quality standards.

Customer Support Agent

• Provide fast, friendly, and professional support to players via live chat and email.
• Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
• Ability to call customers when necessary.
• Ensure compliance with responsible gaming and regulatory requirements in every interaction.
• Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc.) when needed.
• Accurately document customer interactions and maintain records in the CRM system.
• Proactively identify and report technical issues, bugs, or suspicious activity.
• Collaborate with other team members to ensure 24/7 seamless customer support.
• Stay updated with new games, promotions, and site features to provide accurate information.
• Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
• Adhere to KPIs and quality standards.

Account Manager

• Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
• Managing a portfolio of VIP accounts to boost loyalty and maximize their value.
• Monitoring player activity and betting behavior to ensure a positive customer experience.
• Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
• Providing frontline support for VIP players.
• Collaborating with marketing teams to develop and implement exclusive promotions.
• Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.

VIP Account Manager

Frontend Engineer

• Own and manage the technical foundation behind our growth-focused websites, including domains, redirects, WordPress environments, and hosting infrastructure.
• Ensure platforms are fast, stable, and SEO-ready, taking accountability for what goes live and how it performs over time.
• Support website launches, migrations, and continuous optimization in collaboration with the SEO, Growth, and Acquisition teams.
• Manage DNS, SSL, and domain configurations with confidence.
• Set up, build from scratch, and maintain WordPress websites.
• Configure and maintain Cloudflare for DNS, security, caching, and redirects.
• Administer VPS servers and cloud hosting environments, including AWS.
• Customize and maintain WordPress sites using PHP, HTML, CSS, and JavaScript.
• Troubleshoot issues proactively and keep websites stable and performant.
• Support the AI Automation Specialist in ensuring internal tools and automation workflows are properly backed from a technical and infrastructure perspective.

Web Developer

Accounting Manager

• Lead and mentor a team of 4 accountants to deliver accurate, on-time bookkeeping, financial close and reporting.
• Oversee the Record-to-Report (R2R) process across all group entities, ensuring data integrity and compliance.
• Manage statutory reporting, local audits, VAT and tax compliance across multiple entities.
• Maintain strong intercompany accounting and alignment with transfer pricing policies.
• Preparation and management of group consolidation
• Participate in hiring, training and performance reviews of team members.
• Participate in the implementation process of the ERP system.
• Working closely with the Treasury and the FP&A teams to ensure accurate and timely periodic reporting.
• Recommend and implement process improvements to boost efficiency.
• Prepare and deliver clear, professional financial presentations for senior leadership.

Graphics Designer

• Design banner ads for websites and affiliate networks
• Create engaging landing pages and newsletter campaigns
• Design logos, branding themes, and vectors
• Be able to visualize a brief and bring it to life
• Present draft designs, receive feedback, and make necessary revisions
• Perform digital retouching and image editing when required
• Assist in website creation and maintenance
• Stay up to date with modern design trends

CRM Casino Manager

Casino Operations Specialist

Casino Commercial Manager

Affiliate Operations Executive

Copywriter

CRM Communications Associate

Copywriter

CRM Optimization Executive

Customer Support Agent

Customer Support Agent

VIP Account Manager

VIP Account Manager

Web Developer

Accounting Manager

Junior Web and Graphic Designer