CAMPEON

VIP Account Manager

CAMPEON

full-time

Posted on:

Location Type: Hybrid

Location: Thessaloniki • Greece

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About the role

  • Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
  • Managing a portfolio of VIP accounts to boost loyalty and maximize their value.
  • Monitoring player activity and betting behavior to ensure a positive customer experience.
  • Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
  • Providing frontline support for VIP players.
  • Collaborating with marketing teams to develop and implement exclusive promotions.
  • Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.

Requirements

  • Bachelor's or Master's degree in Business, Marketing, or related fields
  • Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry
  • Demonstrated experience in driving commercial value through campaign strategies and bonus awards
  • Excellent verbal and written communication skills in English; familiarity with German language will be considered a plus
  • Strong proficiency in MS Office, particularly Excel
  • Outstanding interpersonal and problem-solving skills
  • Able to display a high degree of confidentiality and discretion.
Benefits
  • Competitive Salary
  • Access to LinkedIn Learning programs as well as funding to educational programs of your choice
  • Private Medical insurance & Access to a 24/7 Employee Assistance Program
  • Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
  • Coverage of your public transportation expenses and gym membership
  • Paid educational leave
  • Hybrid working model
  • Modern offices in the center of Thessaloniki
  • 360 feedback for Constant personal and professional development
  • 6 Company Extra Days off!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalescampaign strategiesbonus awardsdata analysiscustomer experience managementVIP player managementbetting behavior analysismarketing strategy developmentconfidentiality
Soft Skills
communication skillsinterpersonal skillsproblem-solving skillsteam collaborationcustomer relationship managementdiscretionloyalty buildingadaptabilityconflict resolutiontime management