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VIP Account Manager
CAMPEONVIP Account Manager enhancing player relationships for online casino and sports platforms at Campeón Gaming. Fostering loyalty and managing VIP accounts to drive profitability in a hybrid work environment.
About the role
Key responsibilities & impact- Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
- Managing a portfolio of VIP accounts to boost loyalty and maximize their value.
- Monitoring player activity and betting behavior to ensure a positive customer experience.
- Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
- Providing frontline support for VIP players.
- Collaborating with marketing teams to develop and implement exclusive promotions.
- Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.
Requirements
What you’ll need- Bachelor's or Master's degree in Business, Marketing, or related fields
- Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry
- Demonstrated experience in driving commercial value through campaign strategies and bonus awards
- Excellent verbal and written communication skills in English; familiarity with German language will be considered a plus
- Strong proficiency in MS Office, particularly Excel
- Outstanding interpersonal and problem-solving skills
- Able to display a high degree of confidentiality and discretion.
Benefits
Comp & perks- Competitive Salary
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Thessaloniki
- 360 feedback for Constant personal and professional development
- 6 Company Extra Days off!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsalescampaign strategiesbonus awardsdata analysiscustomer experience managementVIP player managementbetting behavior analysismarketing strategy developmentconfidentiality
Soft Skills
communication skillsinterpersonal skillsproblem-solving skillsteam collaborationcustomer relationship managementdiscretionloyalty buildingadaptabilityconflict resolutiontime management