CAMPEON

Customer Support Agent

CAMPEON

full-time

Posted on:

Location Type: Hybrid

Location: Thessaloniki • Greece

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About the role

  • Provide fast, friendly, and professional support to players via live chat and email.
  • Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
  • Ability to call customers when necessary.
  • Ensure compliance with responsible gaming and regulatory requirements in every interaction.
  • Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc.) when needed.
  • Accurately document customer interactions and maintain records in the CRM system.
  • Proactively identify and report technical issues, bugs, or suspicious activity.
  • Collaborate with other team members to ensure 24/7 seamless customer support.
  • Stay updated with new games, promotions, and site features to provide accurate information.
  • Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
  • Adhere to KPIs and quality standards.

Requirements

  • Previous experience in customer service, call center, or support role is an advantage.
  • Fluent in English (written and spoken).
  • Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish , etc.) is a strong advantage.
  • Tech-savvy and comfortable using multiple software systems simultaneously
  • Strong multitasking and problem-solving ability.
  • Ability to stay calm and professional under pressure.
  • Good organizational skills and attention to detail.
  • Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays , if required.
  • A customer-first mindset with empathy and patience.
Benefits
  • Competitive remuneration package & bonus scheme
  • Access to LinkedIn Learning programs as well as funding to educational programs of your choice
  • Private Medical insurance & Access to a 24/7 Employee Assistance Program
  • Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
  • Coverage of your public transportation expenses and gym membership
  • Paid educational leave
  • Hybrid working model
  • Modern offices in the center of Thessaloniki
  • 360 feedbacks for Constant personal and professional development
  • Birthdays are always a day off!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical troubleshootingaccount managementdepositswithdrawalsCRM systemmultitaskingproblem-solvingregulatory complianceKPI adherence
Soft Skills
empathypatiencecommunicationorganizational skillsattention to detailteam-orientedflexibilitycalm under pressurecustomer-first mindsetcollaboration