Campbell's

Account Manager

• The Key Account Manager Specialty Coffee role is responsible for sales growth in the Specialty Coffee channel for the North America Foodservice (NAFS) field sales organization in support of the Annual Operating Plan and its initiatives.
• The role is responsible for driving account level execution in key accounts across specific regions in the US, as well as providing channel expertise and knowledge to the organization.
• Build strong relationships with high volume independent coffee shops in addition to multi-unit chain operators.
• Close and deliver new sales opportunities.
• Collaborate with the Region Sales Managers-Specialty Coffee within the NAFS Division to align strategies for distribution support for Specialty Coffee operators.
• Drive the Pacific Barista brand messaging with customers through trend based and industry leading sales presentations.
• Connectivity with and support of our Brand Marketing teams to assist in the development of customer-facing sales presentations.
• Collaboration with NAFS Field Sales leadership to align on resource allocation and sales prioritization.

Key Account Manager, Specialty Coffee

Director

• Lead the design, deployment, and optimization of automation technologies across our logistics network.
• Drive strategic automation initiatives that enhance operational efficiency, reduce costs, and improve service levels across warehousing, transportation, and distribution.
• Develop and execute a multi-year automation roadmap aligned with enterprise logistics strategy.
• Lead cross-functional teams to identify automation opportunities across sites.
• Partner with IT, Engineering, and Operations to ensure seamless integration of automation technologies into existing infrastructure.
• Identify productivity initiatives that generate cost savings, cost avoidance and/or service improvements.
• Oversee end-to-end delivery of automation projects, including vendor selection, capital planning, installation, and performance validation.
• Define and track success metrics such as throughput, latency, and cost savings.
• Ensure compliance with safety, quality, and regulatory standards throughout project lifecycle.
• Leverage analytics to monitor system performance and identify areas for improvement.
• Drive standardization and best practices across sites to maximize asset utilization and ROI.
• Collaborate with regional warehouse leaders, procurement, finance, and customer logistics to align automation goals with business needs.
• Lead change management efforts to ensure successful adoption of new technologies.

Associate Director – Logistics Automation Lead

Program Manager

• Manage and document all processes involved in 3rd-party operations at the contact center.
• Ensure effective program execution through policy and process documentation, training, monitoring, and process validation.
• Lead projects to streamline operations, support new product launches, and develop services that strengthen consumer communications.
• Leverage best practices and technology to enhance Consumer Experience and Contact Center productivity.
• Oversee CRM governance and strategy, ensuring system integrity, scalability, and alignment with business objectives.
• Provide leadership in developing and executing processes that ensure a successful consumer experience; build monitoring programs for vendor compliance.
• Ensure consistency of corporate and brand messaging across all consumer touchpoints.
• Develop, train, and execute work processes and escalation procedures for emerging trends and issues.
• Promote visibility of contact center systems and capabilities to internal stakeholders.
• Lead analysis and timely communication of relevant consumer information across various areas.

Consumer Care Program Manager

Sales

• Lead the joint business planning process and annual strategic plan with assigned customer.
• Utilize the E4 system to create optimal customer plans to drive the portfolio.
• Manage supplier relationships on assigned categories.
• Utilize the sales planning tool and customer investment system to create optimal customer plans.
• Develop and implement trade promotion strategies and tactical plans with the customer.
• Conduct post event analysis to evaluate promotional volume, consumption, profit and spending results versus plan and leverage findings to maximize future promotional opportunities.
• Monitor and manage deduction balances and conduct post audits.
• Leverage shelf solutions to drive retail availability and additional product placements in store.
• Conduct category business reviews, leveraging loyalty and syndicated data, to discuss the state of the business, consumer trends, key business drivers, incremental opportunities, etc.
• Leverage Category Management resources and loyalty data appropriately.
• Knowledgeable of Campbell brand strategies and tactics and implements by working closely with the customer's key decision makers which include buyers, category managers, merchandising leaders, and senior leadership.
• Utilize sound category management practices to proactively link consumer and shopper trends and opportunities.
• Lead the customer in the execution of category assessments.
• Develop and lead accurate monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes for the entire team.
• Proactively identify potential risks or threats to monthly forecasts.
• Sell in new items to the customer and work with key customer personnel to achieve optimal distribution.
• Leverage Customer Marketing resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies and track and monitor progress of new item and initiative development.
• Assess customer's competitive position, behaviors and strategies and understand how they align with company strategic goals and determine appropriate investment strategy (use of trade, customer marketing, and integrated marketing equities) that will best support a customer's revenue, profit, and share growth.
• Develop productive working relationship with Senior Leadership within the customer's organizational structure. Responsible for managing multiple categories.

Associate Customer Sales Lead

Operations

• Responsible for delivering profitable volume growth and providing overall management and leadership across National Customers.
• Key customer linkage with retail execution to drive executional excellence including speed to shelf, in-stock performance, display conversion, and forecast attainment.
• Collaborate with customer teams to develop goals and priorities including volume, distribution, display opportunities, and drive window focus.
• Liaison between customer teams and Retail Planning to coordinate promotional plans.
• Responsible for developing and managing product allocations.
• Identify market specific business development opportunities to grow Campbell Snacks share.
• Lead the creation of customer specific key KPI trackers.
• Analyze performance and incorporate learnings into future planning.
• Create compression selling materials to enable Field Execution team to drive alignment & support.
• Coordinate service issue resolution and lead efforts around service reporting.

Retail Operations Manager

• Lead the joint business planning process and annual strategic plan with assigned customer.
• Utilize the E4 system to create optimal customer plans to drive the portfolio.
• Manage supplier relationships on assigned categories.
• Utilize the sales planning tool and customer investment system to create optimal customer plans.
• Develop and implement trade promotion strategies and tactical plans with the customer.
• Conduct post event analysis to evaluate promotional volume, consumption, profit and spending results versus plan and leverage findings to maximize future promotional opportunities.
• Monitor and manage deduction balances and conduct post audits.
• Leverage shelf solutions to drive retail availability and additional product placements in store.
• Conduct category business reviews, leveraging loyalty and syndicated data, to discuss the state of the business, consumer trends, key business drivers, incremental opportunities, etc.
• Leverage Category Management resources and loyalty data appropriately.
• Knowledgeable of Campbell brand strategies and tactics and implements by working closely with the customer's key decision makers which include buyers, category managers, merchandising leaders, and senior leadership.
• Utilize sound category management practices to proactively link consumer and shopper trends and opportunities.
• Lead the customer in the execution of category assessments.
• Develop and lead accurate monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes for the entire team.
• Proactively identify potential risks or threats to monthly forecasts.
• Sell in new items to the customer and work with key customer personnel to achieve optimal distribution.
• Leverage Customer Marketing resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies and track and monitor progress of new item and initiative development.
• Assess customer's competitive position, behaviors and strategies and understand how they align with company strategic goals and determine appropriate investment strategy that will best support a customer's revenue, profit, and share growth.
• Develop productive working relationship with Senior Leadership within the customer's organizational structure.
• Responsible for managing multiple categories.