Burjline Builders

Customer Support

• Serve as the first point of contact for customer enquiries, handling them in a professional and timely manner via phone, email, and live chat.
• Provide accurate and clear information regarding our fund and services.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution wherever possible.
• Maintain precise and detailed records of all customer interactions and transactions.
• Escalate complex or unresolved issues to the appropriate internal teams for further investigation.
• Collaborate with team members to ensure a consistent and high-quality customer experience.
• Adhere to all company policies and procedures to ensure compliance and quality standards.

Customer Service Representative

Customer Success Manager

• Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner.
• Develop and maintain strong relationships with key customers to understand their needs and expectations.
• Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met.
• Conduct regular follow-ups with customers to gather feedback and identify opportunities for improvement.
• Create and deliver presentations to customers, showcasing our products and services.
• Monitor customer engagement metrics and provide insights to enhance our customer experience strategies.
• Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence.
• Assist in the development of customer engagement initiatives and campaigns to drive customer retention and growth.

Customer Engagement Specialist

Administrative Assistant

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Executive Administrative Assistant

Project Manager

• Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation.
• Coordinate internal resources and third parties for the flawless execution of projects.
• Lead and manage project team meetings, fostering a collaborative and productive remote working environment.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Manage changes to the project scope, schedule, and costs using appropriate verification techniques.
• Perform risk management to minimise project risks and create contingency plans.
• Create and maintain comprehensive project documentation for all stakeholders.
• Communicate project progress, status, and potential issues to management and relevant stakeholders effectively.
• Ensure all projects are delivered on-time, within scope, and within budget.

Records Clerk

• Accurately process, organise, and maintain patient medical records within our electronic health record (EHR) system
• Ensure all medical records are complete, up-to-date, and compliant with data protection regulations and internal policies
• Handle the secure retrieval and release of medical information to patients, healthcare providers, and other authorised parties, adhering to strict confidentiality protocols
• Scan, index, and file clinical documentation and correspondence correctly
• Conduct regular quality assurance audits on medical records to ensure their integrity and accuracy
• Respond to internal and external enquiries regarding medical records in a professional and timely manner
• Collaborate effectively with clinical and administrative staff to ensure a seamless flow of information

Medical Records Clerk

Human Resources

• Develop and implement HR strategies and initiatives that are aligned with the overall business strategy.
• Manage the end-to-end recruitment process, including sourcing, interviewing, and onboarding new team members.
• Serve as a key point of contact for employee relations, addressing any demands, grievances, or other issues in a professional and timely manner.
• Nurture a positive, engaging, and inclusive working environment across our distributed team.
• Oversee and manage a performance appraisal system that drives high performance and employee development.
• Maintain and enhance our compensation and benefits programmes to ensure they are competitive and equitable.
• Identify training needs and create or procure professional development programmes.
• Ensure compliance with UK employment law and best practices, updating policies and procedures as required.
• Maintain employee records and reports with the highest level of confidentiality and accuracy.

HR Manager

Executive Assistant

• Manage calendars for multiple team members, scheduling meetings, sending reminders, and handling booking requests from clients
• Monitor and organize email inboxes, flag urgent messages, draft responses, and ensure nothing falls through the cracks
• Process invoices, track expenses, and maintain financial records in our accounting system
• Coordinate with vendors and service providers—get quotes, schedule appointments, follow up on deliverables
• Create and maintain spreadsheets for project tracking, client lists, inventory, or other operational data
• Prepare documents, presentations, and reports by gathering information from team members and organizing it clearly
• Handle customer inquiries via email or phone, answer basic questions, and direct complex issues to the right person
• Research vendors, pricing, and solutions for business needs and present findings to leadership
• Maintain organized digital filing systems and ensure documents are easy for the team to find
• Assist with social media posting, basic content updates to the website, or other communication tasks as needed

Virtual Assistant

Data Entry

• Accurately and efficiently enter data from various sources into our company databases and systems.
• Review and verify data for completeness, accuracy, and any potential discrepancies.
• Maintain the integrity and confidentiality of all company and client information.
• Update and manage existing database records, ensuring all information is current.
• Generate reports, retrieve data, and perform regular data quality checks as required.
• Adhere to all data protection policies and procedures.
• Collaborate with team members to ensure a seamless workflow and support administrative tasks where necessary.

Data Entry Clerk

• Managing schedules, calendars, and appointments for clinical and administrative staff.
• Handling incoming and outgoing communications, including emails and phone calls, with professionalism and empathy.
• Preparing, formatting, and editing correspondence, reports, and other documents.
• Maintaining and organising digital files and patient records with a high degree of accuracy and confidentiality.
• Providing general administrative support to the oncology and hematology teams as needed.
• Assisting with the coordination of virtual meetings, including preparing agendas and taking minutes.
• Liaising with other departments and external healthcare providers to ensure seamless patient care coordination.

• Accurately and efficiently entering confidential patient data from various sources into our electronic health records system.
• Reviewing data for deficiencies or errors, correcting any inconsistencies, and verifying output.
• Upholding strict confidentiality and security of all patient information in line with company policies.
• Updating and maintaining patient records with new or changed information in a timely manner.
• Generating reports, storing completed work in designated locations, and performing regular backup operations.
• Responding to queries for information from authorised personnel and accessing relevant files.
• Collaborating with the wider administrative and clinical teams to ensure data consistency and integrity.

QA Engineer

• Design, develop, and execute comprehensive test plans and test cases to ensure software quality.
• Identify, record, and thoroughly document system defects, and track them to resolution.
• Collaborate with software developers, project managers, and business analysts to understand requirements and resolve issues.
• Perform thorough regression testing when bugs are resolved.
• Conduct functional, non-functional, integration, and performance testing.
• Analyse test results and prepare detailed reports for project stakeholders.
• Contribute to the continuous improvement of our quality assurance processes and methodologies.
• Ensure that final products meet business requirements and organisational standards before they are released.

Quality Assurance Specialist

• Conduct quality audits, inspections, and testing of products, services, or processes.
• Identify defects, inconsistencies, and compliance issues.
• Document findings and prepare detailed quality reports.
• Track, investigate, and resolve quality issues using root cause analysis.
• Develop and maintain quality assurance procedures, checklists, and documentation.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Collaborate with operations, engineering, customer service, and other teams to improve quality.
• Monitor quality metrics and recommend process improvements.
• Support internal and external audits.
• Train employees on quality standards and best practices.

Quality Assurance

IT Support

• Providing exceptional customer service and support to employees regarding hardware, software, and network issues.
• Diagnosing and resolving technical problems via phone, email, and in-person interactions.
• Assisting with the setup, configuration, and maintenance of computer systems and peripherals.
• Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up.
• Collaborating with IT team members to identify and implement improvements in processes and systems.
• Conducting training sessions for employees on new software and technology tools.
• Staying updated on the latest technology trends and best practices to enhance service delivery.
• Participating in IT projects and initiatives as needed.

IT Helpdesk Specialist

Accounts Payable

• Managing and processing the company's financial obligations while ensuring accuracy, compliance, and timely payments.
• Reviewing, verifying, and processing vendor invoices and payment requests.
• Matching invoices with purchase orders, receipts, and supporting documentation.
• Entering accounts payable transactions accurately into accounting systems.
• Preparing and processing electronic payments, ACH transfers, checks, and wire transactions.
• Monitoring payment schedules to ensure timely and accurate disbursements.
• Reconciling vendor statements and resolving invoice discrepancies.
• Communicating with vendors regarding payment status, account inquiries, and documentation requests.
• Maintaining organized financial records and supporting documentation.
• Assisting with month-end and year-end closing activities.
• Supporting audits by providing required financial documentation and reports.
• Ensuring compliance with company policies, accounting standards, and internal controls.
• Collaborating with accounting, finance, procurement, and operations teams as needed.

Accounts Payable Specialist

Clerk

• Accurately entering customer and company order information into internal databases and systems.
• Reviewing orders for completeness, accuracy, and compliance with company procedures.
• Verifying customer information, pricing details, quantities, and product specifications.
• Updating order records and maintaining accurate digital documentation.
• Monitoring order status and communicating updates when necessary.
• Identifying and resolving data discrepancies or incomplete information.
• Processing order modifications, cancellations, and adjustments as required.
• Maintaining organized records of transactions, correspondence, and order-related documentation.
• Collaborating with customer service, operations, and administrative teams to ensure efficient order fulfillment.
• Assisting with general administrative and clerical duties as assigned.

Customer Service Representative

Customer Engagement Specialist

Executive Administrative Assistant

Project Manager

Medical Records Clerk

HR Manager

Virtual Assistant

Data Entry Clerk

Administrative Assistant

Data Entry Clerk

Quality Assurance Specialist

Quality Assurance

IT Helpdesk Specialist

Accounts Payable Specialist

Order Entry Clerk