Customer Engagement Specialist

Burjline Builders

Customer Engagement Specialist at Skywater Technology ensuring customer satisfaction and loyalty. Serving as the primary point of contact for customer inquiries and collaborating with internal teams to meet requirements.

Posted 7/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and relationship management, leveraging strong communication and analytical skills to enhance customer experience and drive retention. Proficient in collaborating with cross-functional teams and utilizing CRM software to meet customer needs effectively.

Highest-signal resume keywords

Customer EngagementCRM Software ExperienceAnalytical SkillsVerbal And Written CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAccount ManagementData AnalysisPresentation SkillsCustomer Feedback Gathering

Soft Skills

CollaborationProactive ApproachRelationship BuildingAdaptabilityTeam-Oriented

Tools & Technologies

Customer Engagement ToolsCRM Software

Industry Keywords

Technology SectorManufacturing SectorCustomer RetentionMarket PresenceCustomer Experience Strategies

About the role

Key responsibilities & impact

Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner.
Develop and maintain strong relationships with key customers to understand their needs and expectations.
Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met.
Conduct regular follow-ups with customers to gather feedback and identify opportunities for improvement.
Create and deliver presentations to customers, showcasing our products and services.
Monitor customer engagement metrics and provide insights to enhance our customer experience strategies.
Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence.
Assist in the development of customer engagement initiatives and campaigns to drive customer retention and growth.

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Marketing, or a related field.
2+ years of experience in customer engagement, customer service, or account management, preferably in the technology or manufacturing sector.
Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Proven problem-solving skills and a proactive approach to addressing customer needs.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Experience with CRM software and customer engagement tools.
Strong analytical skills to interpret customer data and derive actionable insights.
A passion for technology and a desire to stay informed about industry trends.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
401(k) plan with company match and financial planning resources.
Generous paid time off and holiday leave.
Professional development opportunities, including training programs and workshops.
A supportive and inclusive company culture that values diversity and encourages innovation.