Customer Service Representative

Burjline Builders

Remote Customer Service Representative for PIMCO Dynamic Income Fund handling inquiries and providing support via phone, email, and chat while working part-time.

Posted 7/5/2026part-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $34 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for customer enquiries, handling them in a professional and timely manner via phone, email, and live chat.
Provide accurate and clear information regarding our fund and services.
Resolve customer issues and complaints effectively, aiming for first-contact resolution wherever possible.
Maintain precise and detailed records of all customer interactions and transactions.
Escalate complex or unresolved issues to the appropriate internal teams for further investigation.
Collaborate with team members to ensure a consistent and high-quality customer experience.
Adhere to all company policies and procedures to ensure compliance and quality standards.

Requirements

What you’ll need

Proven experience in a customer-facing or customer service role
Exceptional verbal and written communication skills in English
Strong problem-solving abilities and a calm, patient demeanour
Proficiency in using standard office software and CRM systems
Excellent organisational and time-management skills, with the ability to work independently in a remote setting
A high level of attention to detail and accuracy
A keen interest or prior experience in the financial services industry would be highly advantageous.

Benefits

Comp & perks

A competitive hourly wage
The flexibility of a remote, part-time position
Opportunities for professional development and training
A supportive and collaborative team environment within a respected global organisation.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organisational SkillsTime-Management SkillsCalm Demeanour