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IT Helpdesk Specialist
Burjline BuildersIT Helpdesk Specialist providing technical support and customer service in a digital organization. Collaborating with teams to enhance service delivery and participate in IT projects.
About the role
Key responsibilities & impact- Providing exceptional customer service and support to employees regarding hardware, software, and network issues.
- Diagnosing and resolving technical problems via phone, email, and in-person interactions.
- Assisting with the setup, configuration, and maintenance of computer systems and peripherals.
- Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up.
- Collaborating with IT team members to identify and implement improvements in processes and systems.
- Conducting training sessions for employees on new software and technology tools.
- Staying updated on the latest technology trends and best practices to enhance service delivery.
- Participating in IT projects and initiatives as needed.
Requirements
What you’ll need- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 1-2 years of experience in a helpdesk or technical support role.
- Strong understanding of computer systems, mobile devices, and other technology tools.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
Benefits
Comp & perks- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Flexible work hours and remote work options.
- Generous paid time off (PTO) and holiday leave.
- Professional development opportunities, including training and certification support.
- A supportive and inclusive company culture that values diversity and collaboration.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Computer SystemsMobile DevicesTechnical Problem DiagnosisTicketing System ManagementSystem ConfigurationSystem Maintenance
Soft Skills
Excellent CommunicationCustomer Service FocusAbility to Manage Multiple Priorities
Certifications
Associate's Degree in Information TechnologyAssociate's Degree in Computer Science