IT Helpdesk Specialist

Burjline Builders

IT Helpdesk Specialist providing technical support and customer service in a digital organization. Collaborating with teams to enhance service delivery and participate in IT projects.

Posted 6/29/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer service and technical support, with a strong understanding of computer systems and troubleshooting hardware and software issues. Capable of effectively managing multiple priorities in a fast-paced environment while collaborating with IT teams and conducting training sessions.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hardware IssuesTroubleshooting Software IssuesCustomer Service SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SystemsMobile DevicesTechnical Problem DiagnosisTicketing System ManagementSystem ConfigurationSystem Maintenance

Soft Skills

Excellent CommunicationCustomer Service FocusAbility to Manage Multiple Priorities

Tools & Technologies

Helpdesk SoftwareTechnology Tools

Certifications & Qualifications

Associate's Degree in Information TechnologyAssociate's Degree in Computer Science

Industry Keywords

IT SupportTechnical SupportCustomer Support

About the role

Key responsibilities & impact

Providing exceptional customer service and support to employees regarding hardware, software, and network issues.
Diagnosing and resolving technical problems via phone, email, and in-person interactions.
Assisting with the setup, configuration, and maintenance of computer systems and peripherals.
Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up.
Collaborating with IT team members to identify and implement improvements in processes and systems.
Conducting training sessions for employees on new software and technology tools.
Staying updated on the latest technology trends and best practices to enhance service delivery.
Participating in IT projects and initiatives as needed.

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 1-2 years of experience in a helpdesk or technical support role.
Strong understanding of computer systems, mobile devices, and other technology tools.
Proficiency in troubleshooting hardware and software issues.
Excellent communication skills, both verbal and written, with a focus on customer service.
Ability to work effectively in a fast-paced environment and manage multiple priorities.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible work hours and remote work options.
Generous paid time off (PTO) and holiday leave.
Professional development opportunities, including training and certification support.
A supportive and inclusive company culture that values diversity and collaboration.