Bupa

Affiliate Manager

• Build strong, trust-based relationships with business leaders across our Clinics and Cromwell Hospital to understand strategic priorities, challenges, and opportunities
• Act as the primary liaison between the business and the data function, ensuring alignment of data initiatives with clinical, operational, and commercial goals
• Translate business needs into data opportunities and work with Data Product Owners (DPOs) to shape and prioritise product roadmaps
• Define and maintain a portfolio view of data initiatives, prioritising based on business value, feasibility, and strategic alignment
• Advocate for data-driven decision-making and champion the adoption and effective use of data products across the organisation
• Collaborate with DPOs and analysts to ensure timely, high-quality delivery of dashboards, reports, and data models that meet business needs
• Define and track success metrics for data product adoption, performance, and impact
• Represent the domain in cross-functional data governance, architecture, and strategy forums to ensure alignment with enterprise data standards and policies
• Identify and mitigate risks related to data quality, privacy, and compliance within the domain
• Support the Head of Data in aligning domain-level data initiatives with the broader enterprise data strategy and transformation agenda

Data Business Partner

Manager

• Assist the pillar lead develop their staffing sourcing model changes, adoption of a new professions model, upskilling plans / L&D activities, designing and embedding new ways of working, as well as ongoing colleague engagement and culture
• Drive robust cost management across the pillars, providing visibility of total costs incurred to run the pillars and where those costs are accounted for, leveraging existing cost management processes and championing amendments to BAU cost management processes
• Provide/utilise data and systems analysis to define metrics to monitor and report the efficacy and efficiency of the workforce, platforms and products
• Support commercial leadership with a focus on cost to serve, financial planning and management, vendor cost management as well as supporting the building of effective and transparent cost allocation methodologies for shared platforms and internal /functions’ products as we shift to a reuse model and FinOps
• Drive a culture of measurement and actionable, data-driven decision making across the function to improve the products and services we provide
• Support the ongoing generation, presentation, storytelling and communications of the platforms/internal products’ strategy, performance and progress in conjunction with the Market-Unit-wide communications and Tech Office teams
• Perform lightweight PMO oversight of projects or other initiatives governed by the central Transformation office, ensuring alignment with organisational goals and objectives as well as change processes

Business Manager

Data Analyst

• Implement and Evolve Governance Frameworks: Establish and continuously improve data governance frameworks, policies, and controls to ensure data accuracy, integrity, and security across all domains.
• Act as Product Team SME: Serve as the subject matter expert for Data Governance within product squads, ensuring designs and implementations adhere to governance standards and best practices.
• Advise and Influence: Act as a trusted advisor to senior business and technology leaders, shaping decisions on governance strategy, compliance, and risk management.
• Develop Governance Assets: Lead the creation and adoption of key artefacts such as data dictionaries, catalogues, lineage documentation, and metadata repositories.
• Champion Data Literacy: Promote data literacy across the organisation by designing and delivering education programmes for non-data professionals.
• Integrate Governance with Platforms: Drive governance integration with strategic platforms (e.g., Dynamics CRM, Snowflake, Power BI) and ensure alignment with agile delivery models.
• Ensure Regulatory Compliance: Lead governance efforts for compliance with regulations, ensuring robust controls and audit readiness.
• Align with Organisational Goals: Collaborate with IT and business units to align governance initiatives with organisational priorities and strategic objectives.
• Represent Governance in Forums: Influence enterprise architecture, data strategy, and digital transformation initiatives through active participation in governance forums.
• Maintain Documentation: Keep governance processes and tools up to date to ensure effective knowledge management.
• Foster Collaboration: Build strong relationships with Data Office teams to ensure clarity of roles and collaborative support.
• Mentor Junior Professionals:Guide and develop junior governance team members, fostering a culture of accountability and excellence.

Senior Data Analyst

• Manage a team of Maintenance Operatives and gardeners (where applicable) within a given portfolio to ensure that the Care Homes remain fully functional and the buildings and equipment therein are maintained to a high standard.
• Complying with all relevant Bupa Standard Operating Procedures and relevant legislation and industry best practice, with a focus on compliance and compliance coverage across the homes, to ensure that accommodation requirements are met and aligned with Bupa’s cultural and brand values.
• Assist in the management of the repairs and maintenance revenue budgets for the portfolio, ensuring corrective actions are taken to avoid unnecessary over or underspend, working in collaboration with the wider Property and Care Services Teams.
• To cover the Maintenance Operative duties in allocated Care Homes where it is identified there is a requirement for support due to annual leave or vacant positions or to support MO’s where they may need assistance to complete repair activities.
• Ensure that the external and internal building and grounds are maintained to a safe and acceptable standard of repair, carrying out any works with the minimum disturbance to occupants and visitors.
• Ensure that all maintenance and repair tasks within the care homes are completed to a high standard, in a timely manner and offer value for money.
• Contribute to the completion of the annual care homes maintenance budget.
• Ensure that all health and safety and compliance checks are carried out as per the timescales directed by Bupa Standard Operating Procedures and by Bupa compliance management tools and software.
• Ensure that safety and cleanliness within the care homes and grounds is to the satisfaction of Environmental Health, local Fire Authority requirements and Health and Safety regulations.
• Undertake quarterly Maintenance Audit and report/act on issues relating to building fabric condition, infection control, and Environmental Health Officer issues.
• Liaising with, and supporting, our care home-based Maintenance Operatives across the allocated homes, including assisting with the induction and training of new starters.
• Cover annual leave, sickness, or vacancies in the allocated homes and attend maintenance meetings around the portfolio as directed.

Maintenance Manager

• Provide analytical insights for identifying, developing and optimising our clinical pathways, improving the quality, experience and affordability of the care we commission for our members
• Analyse consultant and hospital performance, powering the insights behind our guidance to clinicians, and we manage the evaluations of our initiatives to ensure they deliver benefits to Bupa patients
• Analyse health data and produce, verify and interpret analytic findings and develop reports
• Conduct complex data analytics, statistics and epidemiology on data relating to patient care
• Code in R, SAS, SQL and Python, and produce outputs in PowerBI, Excel, R Markdown, among others
• Develop an awareness of the healthcare industry and private medical insurance business as well as gain an understanding of the financial implications that drive business decisions

Junior Healthcare Data Analyst

Therapist

• Delivering excellent standards of telephone assessment via video and audio capabilities.
• Providing diagnosis, prescription of self-management techniques and onward referral within the services.
• Monitoring and follow up complex cases and red flag cases, escalate where required and appropriate to the Clinical Lead.
• Assessing customer needs and provide appropriate advice and support.
• Managing customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer.

Virtual MSK Physiotherapist

Risk

• Support the oversight and maturity of assurance activity across UKI Operations, aligned to our Risk Management Framework.
• Maintain and update risk registers, ensuring risks and controls are assessed regularly and actions are tracked to completion.
• Support with process‑control walkthroughs, helping teams understand regulatory impact and strengthen their controls.
• Help educate teams on risk and compliance — including how to mitigate risks, manage incidents and review control effectiveness.
• Coordinate and support audit programmes, including preparing information, reviewing findings and driving action closure.
• Maintain a portfolio of controls testing, identifying weaknesses and recommending improvements.
• Manage the incident portfolio (Severity 1 & 2), including triage, root cause analysis and improvement planning to prevent recurrence.
• Work closely with central 1st line teams to identify emerging risks, ensuring consistency across BINS and BISL.
• Support reporting activities by providing clear commentary and insight on assurance performance.

Risk & Incident Specialist

Security Engineer

• Own and develop Bupa’s Product Security Framework, embedding security into the lifecycle of all digital products.
• Drive our Secure by Design vision and lead the transition to DevSecOps practices.
• Oversee application and cloud security, ensuring compliance with GDPR, ISO 27001, and NIST standards.
• Act as a thought leader, staying ahead of emerging threats and industry best practices.
• Build and manage a talented team of security specialists, fostering a culture of innovation and collaboration.
• Support audits and governance, ensuring robust reporting and risk management.
• Engage with senior stakeholders across technology and business teams to align security initiatives with strategic priorities.

Head of Product Security

Account Manager

• Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.
• Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service.
• Ensuring suppliers fulfil FCA compliance (where applicable).
• Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage.
• Undertaking due diligence and assurance reviews with suppliers.
• Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.
• Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.
• Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.
• Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility, Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion.
• Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.
• Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category.
• Providing regular Management Information reports and updates to the business stakeholders at all levels of the organisation.

Supplier Relationship Manager – Intra Group Relationships

Architect

• Define and deliver the technical vision for Dental and Care Services, aligning with Bupa’s strategy and North Star operating model.
• Develop strategic target architectures and roadmaps to support growth and integration.
• Drive patterns and frameworks that accelerate acquisitions, onboarding, and standardisation.
• Champion opportunities to consolidate systems and align with a common operating model.
• Collaborate with business and technical teams to execute architectural plans and resolve complex challenges.
• Communicate architectural decisions clearly and build consensus across stakeholders.
• Support solution-level escalations and operational problem resolution.

Lead Architect, Dental and Care Services

Project Manager

• Drive and manage the successful delivery of all assigned projects and initiatives.
• Plan and manage resources cost effectively to deliver the required Business outcomes
• Develop effective working relationships with colleagues across the business to gain the commitment, support and resources required to deliver successfully
• Work closely and ensure early involvement with the product and delivery teams and key suppliers to ensure they have the opportunity to contribute to all phases of delivery as may be appropriate
• Understand the business requirements and expectations working with portfolio and product owners and interpret requirements as defined within product functionality, including the translation and communication in the right technical language so that the vendors can easily understand and interpret them
• Draft project mandates, estimate costs and resource requirements, and produce project briefs and initiation documents to ensure that all work is accurately sized
• Identify and manage project risks, issues and dependencies and manage change

• Deliver regular mental health (MH) clinical sessions.
• Provide clinical input on feedback, complaints, incidents, and risks.
• Collaborate with clinical leadership to improve customer experience and NPS response rates.
• Oversee MH Therapies provision and support case management.
• Conduct clinical audits per schedule and implement clinical policies.
• Prepare for internal/external regulatory visits.
• Act as a clinical advisor and support point for staff.
• Support operations team in driving business and financial performance.
• Provide emergency clinical delivery when needed.
• Promote ConnectedCare culture and internal services.
• Be a trusted clinical voice with commitment to excellence and integrity.
• Communicate business and clinical updates to MH clinicians.
• Foster a positive culture aligned with company values.
• Encourage learning, CPD, and training for team members.
• Act as local contact for MH therapy queries and escalate when needed.
• Mentor and review clinical performance of MH team.
• Share best practices with other Lead MH Therapists.
• Participate in clinical meetings and approve study leave content.
• Support recruitment and induction of new MH clinicians.
• Monitor performance data and customer feedback; implement improvements.
• Collaborate on Pulse surveys and action plans.
• Assist with people management issues (performance, capability, conduct).
• Work on delegated projects (policy writing, audits, governance groups)
• Engage in incident reporting and investigations per policy.
• Support complaint management and escalate when necessary

Lead Therapist – Accredited Senior Counsellor/Psychotherapist

Analyst

• Responsible for supporting the growth of our Bupa Global insurance business through expanding functionality in existing countries or bringing new ones online
• Work cross functionally with Workday Consultants to help shape the roadmap and deliver impactful changes to the business and individual countries
• Collaborate with the People Technology team and across the business to understand and translate business requirements into functional solutions
• Understand the core elements of HR and how HR process and technology serves as an enabler for employee experiences
• Release management governance; ensure that delivery is within the governance of the People technology release framework
• Provide testing and regression testing support
• Stakeholder management within and across the people function and wider business

Acquisitions Analyst

• Leading the Internal Controls and Risk Management Assessment (ICRMA) process, ensuring consistent evaluation and adherence to Bupa’s standards.
• Developing, maintaining, and continuously improving a comprehensive internal controls and risk management framework.
• Serving as SME for risk management, overseeing risk identification, escalation, mitigation, and reporting.
• Ensuring effective operation of the Bupa Health Clinics Risk Committee, including quarterly returns to the UK Risk team.
• Proactively identifying areas of risk or control weakness, producing clear reports and recommendations.
• Overseeing the implementation of corrective action plans to strengthen the control environment and addressing any gaps in compliance.
• Overseeing risk management education programmes and provide evidence-based advice to stakeholders.
• Line managing the Professional Standards and Risk Manager as well as the Quality, Governance and Audit Co-ordinator, providing clear direction, support, and performance management to ensure a high-performing governance and audit team.

Risk, Internal Controls and Audit Lead

• Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
• Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
• Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
• Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
• Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
• Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
• Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
• Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.