Bupa

Project Manager

• Lead end-to-end delivery of transformation and change projects across technology, regulatory, operational and partnership workstreams
• Manage project scope, plans, budgets, forecasts, risks, issues and dependencies
• Drive business readiness activities for change adoption and benefits realisation
• Build relationships with senior stakeholders, sponsors and delivery teams across business and technology functions
• Produce project reporting, governance updates and financial forecasts
• Coordinate cross-functional teams and third-party suppliers to deliver solutions
• Ensure projects comply with business standards, governance frameworks and regulatory requirements
• Support programme-level planning and wider portfolio reporting and governance
• Facilitate communication across project stakeholders on priorities and delivery milestones

Project Manager – Change, IT

Machine Learning Engineer

• Collaborate with product leaders, business analysts and subject matter experts to identify and shape high-value AI opportunities
• Design and deliver end-to-end AI and Machine Learning solutions, from data preparation and model development through to deployment and monitoring
• Build and maintain robust MLOps frameworks, governance processes and engineering best practices
• Develop Generative AI and Agentic AI solutions, including RAG, semantic search, AI agents, multi-agent workflows and LLM orchestration frameworks
• Work with LangGraph, Google ADK, Microsoft Agent Framework, LlamaIndex and similar tools
• Deploy AI solutions across Azure, GCP and Snowflake
• Embed responsible AI principles, evaluation frameworks, safety controls and assurance mechanisms throughout the AI lifecycle
• Integrate external AI services and APIs into enterprise applications
• Act as an AI ambassador within the business
• Coach and mentor junior colleagues and support capability development
• Promote engineering standards, quality assurance and coding best practice
• Work within Agile delivery teams where appropriate
• Ensure compliance with regulatory requirements and maintain high standards of data security and governance

Senior AI/ML Engineer

Solutions Engineer

• Lead the development of architectures for complex solutions, ensuring consistency with agreed requirements
• Establish policies, principles and practices for selecting solution architecture components
• Manage trade-offs among functional, service quality and systems management requirements
• Communicate proposed decisions to stakeholders using technical and non-technical language
• Provide organisational leadership and guidelines to promote specialist knowledge
• Develop and drive adoption of organisational policies, standards, guidelines and methods for system design
• Champion system design principles and selection of appropriate system design life-cycle models
• Lead system design activities for strategic, large and complex systems development programmes
• Develop effective implementation strategies consistent with requirements, architectures and performance and feasibility constraints
• Develop system designs involving new technologies or new uses for existing technologies

Solution Architect – Secondary Care

Therapist

• Deliver regular mental health clinical sessions
• Provide clinical input on feedback, complaints, incidents and risks
• Collaborate with clinical leadership to improve customer experience and NPS response rates
• Oversee mental health therapies provision and support case management
• Conduct scheduled clinical audits and implement clinical policies
• Prepare for internal and external regulatory visits
• Act as a clinical advisor and support point for staff
• Support the operations team in driving business and financial performance
• Provide emergency clinical delivery when needed
• Promote ConnectedCare culture and internal services
• Communicate business and clinical updates to mental health clinicians
• Foster a positive culture aligned with company values
• Encourage learning, CPD and training for team members
• Act as local contact for mental health therapy queries and escalate when needed
• Mentor and review clinical performance of the mental health team
• Share best practices with other Lead Mental Health Therapists
• Participate in clinical meetings and approve study leave content
• Support recruitment and induction of new mental health clinicians
• Monitor performance data and customer feedback and implement improvements
• Collaborate on Pulse surveys and action plans
• Assist with people-management issues involving performance, capability and conduct
• Work on delegated projects including policy writing, audits and governance groups
• Engage in incident reporting and investigations according to policy
• Support complaint management and escalate when necessary

Lead Therapist – Accredited Senior Counsellor, Psychotherapist

Customer Support

• Answer a variety of calls supporting customer enquiries
• Help customers understand what is covered by their Bupa health insurance policy
• Decline treatment requests confidently and empathetically when treatment is not covered
• Keep customer records up to date
• Communicate clearly and calmly with customers in a fast-paced contact centre
• Follow policy, processes and FCA regulations to ensure customers receive the right outcome
• Navigate multiple systems during live, real-time customer conversations
• Participate in a call simulation, pre-recorded video interview and final competency/customer conversation exercise
• Complete initial 15-week training with four days per week on site at Bupa Place and one day working from home
• Work hybrid after training, up to three days per week from home

Customer Service Advisor

Data Engineer

• Contribute to the design and delivery of robust, automated, and scalable Azure and Snowflake data platform components
• Develop and maintain reusable infrastructure-as-code with Terraform across environments
• Build and optimize CI/CD pipelines using Azure DevOps and GitHub Actions
• Implement observability practices including logging, metrics, and alerting
• Collaborate with the Lead Engineer and Architects to align implementation with platform standards and patterns
• Provide technical guidance and mentorship to mid-level engineers
• Shape and operate a scalable, secure enterprise data platform supporting advanced analytics and business intelligence in healthcare and insurance
• Ensure platform compliance, performance, automation, and technical excellence

Senior Data Platform Engineer

Product Analyst

• Partner with Product leaders to support strategic and commercial decision-making
• Analyse customer behaviour, revenue, profitability and cost drivers to identify trends, risks and opportunities
• Develop repeatable frameworks for measuring business impact and value creation
• Apply advanced analytics, forecasting and predictive modelling techniques to optimise performance
• Evaluate the effectiveness of business initiatives using robust statistical methods
• Translate complex data into clear, actionable recommendations for senior stakeholders
• Act as a subject matter expert for enterprise data and commercial insight
• Mentor and support junior analysts, promoting best practice and high-quality delivery

Senior Product Analyst

Consultant

• Act as the primary point of contact for intermediaries within the assigned portfolio and deliver a high level of customer care.
• Resolve broker queries via email and telephone while maintaining quality and productivity.
• Investigate broker issues, identify issue trends, and proactively recommend solutions.
• Establish and develop effective relationships with brokers.
• Prioritise workload between enrolment and broker service according to importance and urgency.
• Facilitate administration work in renewal business.
• Support brokers with training, including online portal navigation and the enrolment process.

Broker Service Consultant – Hybrid Enrolment

Operations

• Lead the IT Operations and Service Delivery strategy for the Dental business
• Oversee IT infrastructure including cloud platforms, networks, telephony, end-user computing and on-premise systems
• Ensure availability, performance, security and resilience of systems
• Lead disaster recovery and business continuity activities
• Own and improve the IT Service Management framework
• Lead Service Desk, Application Support and Major Incident Management teams
• Manage supplier relationships and contracts
• Lead, coach and develop a high-performing team

Head of IT Operations – Service Delivery

Administration

• Provide onboarding services for new employees joining Bupa or moving roles within the business
• Ensure all activities are completed within agreed SLAs and quality assurance standards
• Check that relevant documentation has been received in the HR system
• Issue accurate and compliant contracts of employment
• Issue appropriate documentation and links to candidates
• Request the appropriate screening package
• Monitor screening activity through to conclusion
• Escalate delays in the screening process using agreed escalation processes
• Maintain strong candidate relationships and deliver an outstanding candidate experience
• Explain the customer journey and candidate requirements
• Keep candidates informed of progress through regular communication across various channels

Onboarding Administrator

Head of Department

• Lead the development and execution of commercial and business development strategies across multiple diagnostic centres
• Oversee consultant partnership arrangements
• Identify and secure new business opportunities, partnerships and revenue streams
• Build and maintain relationships with consultants, GPs, referrers, insurers, brokers and other key stakeholders
• Create and deliver consultant recruitment and engagement strategies
• Develop pathways and service offerings to improve patient access, enhance outcomes and drive commercial performance
• Lead transformation and innovation projects, including digital and AI-enabled initiatives
• Analyse market trends, competitor activity and commercial performance
• Partner with operational and clinical leaders to align commercial objectives with service delivery and patient care standards
• Drive marketing and stakeholder engagement activities
• Establish and oversee engagement programmes, networking events and educational initiatives
• Lead, motivate and develop a high-performing commercial team
• Deliver performance reporting and strategic commercial insight to senior leadership
• Ensure commercial activities comply with regulatory frameworks and Bupa governance requirements
• Report to the Managing Director and work with General Managers and senior leaders across Diagnostics & Secondary Care

Head of Commercial – Diagnostic Centres

Salesforce Developer

• Participate in or undertake technical analysis, specification, estimation, design, development, implementation and support of software solutions
• Work with business users, third parties and other IT colleagues
• Act as the technical authority within the Salesforce domain
• Provide application- or technology-specific guidance to business analysts, architects and designers
• Impact assess and validate technical solutions, designs and proofs of concept
• Sign off application solution designs
• Develop application delivery design standards, development methodologies and strategic architecture frameworks
• Contribute to and influence strategic software architecture decisions
• Provide input to Infrastructure Design teams on overall solution design
• Resolve IT-related problems within the domain affecting operational services or development
• Maintain relationships with other IT teams and act as an IT ambassador within the business
• Engage with technology groups outside the immediate team to influence solution decisions and outcomes
• Mentor less experienced engineers and technicians
• Manage third-party supplier resources in a matrix environment
• Own the quality of software-related deliverables within the domain

Senior Software Engineer, Salesforce

Executive Assistant

• To provide admin support to the department
• To prioritise doctors’ workload accordingly ensuring each practitioner’s work is accurately completed on time
• To always maintain a polite and friendly manner and a high standard of confidentiality
• To work as part of a team – showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients
• To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records
• To receive telephone messages and relevant queries
• Send/receive faxed messages and relay promptly to doctor concerned
• To request patient information from outside organisations
• To support in the coordination of our multi-disciplinary team meetings to ensure consultant engagement and the smooth running of the meeting

Medical Secretary

QA Engineer

• Monitor the standards of healthcare delivered by external providers, following up on any concerns raised or indications of practice outside recognised standards.
• Identify areas of concern or poor practice and where necessary carry out an in depth investigation in order to identify any issues which may compromise the treatment of Bupa customers or patient safety.
• Effectively handle serious complaints from customers relating to providers, supporting individuals with their concerns and ensuring corrective actions are put in place and minimising any adverse publicity or detriment to the Bupa brand.
• Ensure that any clinical complaints about the standard of care or advice delivered by Bupa are addressed effectively and follow up any corrective actions to ensure these have addressed the root cause and that business processes and clinical practice are appropriate.
• Analyse complaints data relating to complaints made by both Bupa customers and by our providers to identify areas leading to customer dissatisfaction and where we can make changes to our policies or processes with regard to the funding of healthcare.
• Liaise with other teams within Bupa to ensure that actions are in place to address these.
• Recruit, lead and motivate the Clinical Quality and Governance team including objective setting, performance management and ongoing coaching to increase knowledge and skill levels.
• Design, document and review team processes to ensure efficient and effective working.

Clinical Quality Assurance Manager

Accountant

• Responsible for ensuring business bank accounts are reconciled daily and reconciling items are investigated and cleared.
• Ensure all receipts are posted and appropriately recorded in a timely and accurate basis in accordance with operational procedures.
• Ensure all payments are appropriately recorded in a timely and accurate basis in accordance with operational procedures.
• Reconciliation of Bupa’s petty cash payments including validation and posting to ledger.
• Dealing with our internal/external customers and all levels via telephone, e-mail and face to face in order to resolve any queries promptly and providing a high standard of customer service.
• Communicate effectively with all stakeholders, building strong supporting relationships with all areas of the business and strive towards breakthrough performance.
• Perform daily operational audit controls on key activities in order to minimise financial irregularities in relation to collection of premiums and payment of claims.
• Perform key reconciliations in line with agreed reconciliation operating model across all bank accounts for all business units in UK Market Unit and Bupa Global