Bupa

Data Analyst

• Provide analytical insights for identifying, developing and optimising our clinical pathways, improving the quality, experience and affordability of the care we commission for our members
• Analyse consultant and hospital performance, powering the insights behind our guidance to clinicians, and we manage the evaluations of our initiatives to ensure they deliver benefits to Bupa patients
• Analyse health data and produce, verify and interpret analytic findings and develop reports
• Conduct complex data analytics, statistics and epidemiology on data relating to patient care
• Code in R, SAS, SQL and Python, and produce outputs in PowerBI, Excel, R Markdown, among others
• Develop an awareness of the healthcare industry and private medical insurance business as well as gain an understanding of the financial implications that drive business decisions

Junior Healthcare Data Analyst

Therapist

• Delivering excellent standards of telephone assessment via video and audio capabilities.
• Providing diagnosis, prescription of self-management techniques and onward referral within the services.
• Monitoring and follow up complex cases and red flag cases, escalate where required and appropriate to the Clinical Lead.
• Assessing customer needs and provide appropriate advice and support.
• Managing customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer.

Virtual MSK Physiotherapist

Risk

• Support the oversight and maturity of assurance activity across UKI Operations, aligned to our Risk Management Framework.
• Maintain and update risk registers, ensuring risks and controls are assessed regularly and actions are tracked to completion.
• Support with process‑control walkthroughs, helping teams understand regulatory impact and strengthen their controls.
• Help educate teams on risk and compliance — including how to mitigate risks, manage incidents and review control effectiveness.
• Coordinate and support audit programmes, including preparing information, reviewing findings and driving action closure.
• Maintain a portfolio of controls testing, identifying weaknesses and recommending improvements.
• Manage the incident portfolio (Severity 1 & 2), including triage, root cause analysis and improvement planning to prevent recurrence.
• Work closely with central 1st line teams to identify emerging risks, ensuring consistency across BINS and BISL.
• Support reporting activities by providing clear commentary and insight on assurance performance.

Risk & Incident Specialist

Security Engineer

• Own and develop Bupa’s Product Security Framework, embedding security into the lifecycle of all digital products.
• Drive our Secure by Design vision and lead the transition to DevSecOps practices.
• Oversee application and cloud security, ensuring compliance with GDPR, ISO 27001, and NIST standards.
• Act as a thought leader, staying ahead of emerging threats and industry best practices.
• Build and manage a talented team of security specialists, fostering a culture of innovation and collaboration.
• Support audits and governance, ensuring robust reporting and risk management.
• Engage with senior stakeholders across technology and business teams to align security initiatives with strategic priorities.

Head of Product Security

Account Manager

• Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.
• Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service.
• Ensuring suppliers fulfil FCA compliance (where applicable).
• Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage.
• Undertaking due diligence and assurance reviews with suppliers.
• Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.
• Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.
• Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.
• Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility, Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion.
• Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.
• Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category.
• Providing regular Management Information reports and updates to the business stakeholders at all levels of the organisation.

Supplier Relationship Manager – Intra Group Relationships

Architect

• Define and deliver the technical vision for Dental and Care Services, aligning with Bupa’s strategy and North Star operating model.
• Develop strategic target architectures and roadmaps to support growth and integration.
• Drive patterns and frameworks that accelerate acquisitions, onboarding, and standardisation.
• Champion opportunities to consolidate systems and align with a common operating model.
• Collaborate with business and technical teams to execute architectural plans and resolve complex challenges.
• Communicate architectural decisions clearly and build consensus across stakeholders.
• Support solution-level escalations and operational problem resolution.

Lead Architect, Dental and Care Services

Project Manager

• Drive and manage the successful delivery of all assigned projects and initiatives.
• Plan and manage resources cost effectively to deliver the required Business outcomes
• Develop effective working relationships with colleagues across the business to gain the commitment, support and resources required to deliver successfully
• Work closely and ensure early involvement with the product and delivery teams and key suppliers to ensure they have the opportunity to contribute to all phases of delivery as may be appropriate
• Understand the business requirements and expectations working with portfolio and product owners and interpret requirements as defined within product functionality, including the translation and communication in the right technical language so that the vendors can easily understand and interpret them
• Draft project mandates, estimate costs and resource requirements, and produce project briefs and initiation documents to ensure that all work is accurately sized
• Identify and manage project risks, issues and dependencies and manage change

• Deliver regular mental health (MH) clinical sessions.
• Provide clinical input on feedback, complaints, incidents, and risks.
• Collaborate with clinical leadership to improve customer experience and NPS response rates.
• Oversee MH Therapies provision and support case management.
• Conduct clinical audits per schedule and implement clinical policies.
• Prepare for internal/external regulatory visits.
• Act as a clinical advisor and support point for staff.
• Support operations team in driving business and financial performance.
• Provide emergency clinical delivery when needed.
• Promote ConnectedCare culture and internal services.
• Be a trusted clinical voice with commitment to excellence and integrity.
• Communicate business and clinical updates to MH clinicians.
• Foster a positive culture aligned with company values.
• Encourage learning, CPD, and training for team members.
• Act as local contact for MH therapy queries and escalate when needed.
• Mentor and review clinical performance of MH team.
• Share best practices with other Lead MH Therapists.
• Participate in clinical meetings and approve study leave content.
• Support recruitment and induction of new MH clinicians.
• Monitor performance data and customer feedback; implement improvements.
• Collaborate on Pulse surveys and action plans.
• Assist with people management issues (performance, capability, conduct).
• Work on delegated projects (policy writing, audits, governance groups)
• Engage in incident reporting and investigations per policy.
• Support complaint management and escalate when necessary

Lead Therapist – Accredited Senior Counsellor/Psychotherapist

Analyst

• Responsible for supporting the growth of our Bupa Global insurance business through expanding functionality in existing countries or bringing new ones online
• Work cross functionally with Workday Consultants to help shape the roadmap and deliver impactful changes to the business and individual countries
• Collaborate with the People Technology team and across the business to understand and translate business requirements into functional solutions
• Understand the core elements of HR and how HR process and technology serves as an enabler for employee experiences
• Release management governance; ensure that delivery is within the governance of the People technology release framework
• Provide testing and regression testing support
• Stakeholder management within and across the people function and wider business

Acquisitions Analyst

• Leading the Internal Controls and Risk Management Assessment (ICRMA) process, ensuring consistent evaluation and adherence to Bupa’s standards.
• Developing, maintaining, and continuously improving a comprehensive internal controls and risk management framework.
• Serving as SME for risk management, overseeing risk identification, escalation, mitigation, and reporting.
• Ensuring effective operation of the Bupa Health Clinics Risk Committee, including quarterly returns to the UK Risk team.
• Proactively identifying areas of risk or control weakness, producing clear reports and recommendations.
• Overseeing the implementation of corrective action plans to strengthen the control environment and addressing any gaps in compliance.
• Overseeing risk management education programmes and provide evidence-based advice to stakeholders.
• Line managing the Professional Standards and Risk Manager as well as the Quality, Governance and Audit Co-ordinator, providing clear direction, support, and performance management to ensure a high-performing governance and audit team.

Risk, Internal Controls and Audit Lead

• Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
• Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
• Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
• Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
• Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
• Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
• Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
• Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.

Senior Risk, Control and Governance Manager

Financial Planning and Analysis

• Be the subject matter expert for treasury accounting across UK and Irish regulated entities.
• Prepare and analyse financial results (management and statutory) related to treasury activities.
• Make sure trades are accurately reflected in the Treasury Management System (TMS) and reconcile with the general ledger.
• Own the accounting and reporting for derivatives and hedge accounting.
• Deliver timely and accurate statutory, regulatory, and management reports.
• Provide clear explanations of treasury performance to stakeholders and support audit processes.
• Collaborate with the Head of Treasury and Senior Investment Manager on planning and forecasting.
• Support enhancements to the TMS and test system changes.
• Maintain up-to-date documentation and apply new accounting standards in line with Bupa policy.
• Share your expertise with the wider finance team and contribute to broader initiatives.

Financial Reporting Accountant – Treasury

Customer Support

• Lead the Customer Service Centre to deliver excellent customer experience, managing performance and operating costs across a high-volume environment.
• Own demand forecasting, resource planning and day-to-day capacity management for UK Insurance contact teams (Customer Service, Provider Management, New Business and Retention).
• Oversee accurate processing of funding requests and adoption of care pathways; ensure fair, first-time resolution of complaints and appropriate escalation when needed.
• Drive our customer service modernisation programme, improving processes and technology
• Optimise cost efficiencies and manage operating budget of circa £60m
• Maintain robust Business Continuity and Disaster Recovery plans
• Partnering with Sales, Technology and Transformation teams at Bupa Board reporting & strategy support, engagement with Executive stakeholders

Customer Services Director

Content Marketing Manager

• Designing immersive digital learning activities and compelling course content for clinical and non-clinical audiences.
• Using tools like Articulate Storyline, Vyond and other authoring tools to create engaging and high quality learning resources.
• Enhancing the look and feel of our Cornerstone LMS and ensuring all digital learning materials follow brand guidelines and maintain a consistent, high-quality look and feel across resources.
• Contribute to the creation and curation of digital learning content from concept to completion - communicate ideas clearly through storyboards and deliver finished products that reflect our world-class standards.
• Design and develop a wide range of digital learning resources to support delivery including eLearning modules, instructor-led activities, engaging case studies and supporting materials.
• Collaborating with subject matter experts and third-party providers to deliver high-quality learning.
• Leveraging Learning Experience Platforms (LXP) and immersive technologies to enable education.
• Implementing evaluation strategies to measure impact and ROI and Real World Evidence.

Digital Learning Content Designer

• Lead the planning and execution of technology and information security-focused assurance activities across Bupa’s businesses in accordance with our methodology, processes and procedures.
• Engage with key stakeholders, building rapport and keeping them informed throughout each audit.
• Identify control weaknesses and opportunities for control improvement, providing appropriate findings to a high standard.
• Write and present high-quality audit reports.
• Champion data analytics and visualisation in all audit stages, enhancing insights and growing GIA’s capabilities.
• Take responsibility for planning audits and developing the audit programme, preparing all relevant audit papers and reports and presenting to the business.
• Review and analyse information, identifying matters for further investigation and follow-up.
• Apply your technical and specialist skills to continuously support and innovate in GIA.
• Deliver special project work.
• Learn all about Bupa, absorbing insights from across the business to support our function’s growth.
• Grow your capabilities through training and coaching, completing tasks to the highest professional standards and to the best of your ability.