Bupa

People Operations

• Provide strong leadership to the People Delivery team, fostering a collaborative, accountable and high-performance culture.
• Lead complex projects and programmes with a structured approach, ensuring delivery is on time, within scope and budget, and aligned to strategic priorities.
• Develop and implement resource planning strategies to maximise team capability and ensure optimal utilisation across the team and stakeholder requirements.
• Build capability within the team through coaching, mentoring and development planning, ensuring consistent delivery standards and succession readiness.
• Establish clear governance frameworks and delivery controls to monitor progress, manage risks, and ensure transparency in delivery.
• Manage the Care Services delivery plan - including cyclical calendar, incoming demand, engagement plan and key change project activity.
• Work with key business stakeholders to showcase delivery and align the plan with key business priorities.
• Actively manage interdependencies across stakeholders and teams, ensuring alignment and minimising duplication or resource conflict - with particular focus on the relationship with People Operations and COEs.
• Ensure key people risks and their control/mitigation is embedded into the people plan and report against these where required.
• Utilise key people data and metrics to continually inform people delivery.
• Deputise for the Head of People - Care Services where required, including representing Care Services at key project governance forums.

People Delivery Manager

Security Engineer

• Define clear security requirements for programmes and agile initiatives, including user stories and acceptance criteria.
• Lead security design reviews and provide expert guidance on control implementation.
• Identify and manage complex security risks, creating practical mitigation strategies.
• Embed security throughout product and programme lifecycles across diverse delivery models.
• Manage escalations and advise on critical security decisions impacting delivery.
• Present security findings and recommendations to senior leaders and stakeholders.
• Provide expert consultation on technical security decisions during development and delivery.
• Support security assessments for vendors and third-party integrations.
• Collaborate with product owners, project managers, and technical leads to integrate security seamlessly.
• Champion a security-first culture and promote awareness across teams.
• Drive continuous improvement through retrospectives and feedback loops.
• Coordinate with other security functions to ensure comprehensive coverage.
• Contribute to process improvements and ensure consistent application of security standards.

Senior Security Consultant – Assurance

Data Analyst

• Investigation and specification of business requirements and options for consideration for change initiatives aimed at improving processes and systems, reducing costs or enhancing sustainability/capability and the quantification of business benefit
• The methodical investigation, analysis, review and documentation of business functions, processes, systems, information and data to solve business issues and commonly to help define and shape activity in the discovery and pre-initiation phases of projects and programmes
• Analysis and prioritisation of stakeholder user experience needs and definition of required system behaviour and performance
• Facilitates scoping and business priority setting for changes, engaging stakeholders as required
• Manage project deliverables in line with defined project lifecycle policy, process and procedure, e.g. management of actions, risks and issues

Delivery Data Analyst

Salesforce Analyst

• Support refinement sessions, show & tells and feature development across SME and Corporate segments.
• Lead business readiness activities including UAT planning, execution and acceptance.
• Maintain and deliver the communications plan for Salesforce changes and updates.
• Contribute to the ongoing Salesforce roadmap by applying strong business analysis skills.
• Identify opportunities to enhance data quality, streamline processes and improve system structures.
• Lead initiatives that maximise the value of Salesforce and drive operational efficiency.
• Use diagnostic tools to manage change through pre‑delivery, transition and post‑delivery phases.
• Support system‑led analysis across Commercial (500 FTE), ensuring improvements deliver measurable commercial benefits.
• Ensure blockers related to requirement definition, sign‑off or cross‑functional issues are resolved quickly.
• Work with a wide range of stakeholders to ensure alignment, progress and clarity.
• Provide subject‑matter expertise on sales processes and frontline user journeys.
• Attend working groups and governance forums to ensure development stays aligned to business needs.
• Support the design of processes that meet QA, incident management and regulatory requirements.

Product Manager

• Own the Salesforce Marketing Cloud platform for UKI and Health Services
• Define, drive, and deliver the in‑life strategic vision aligned to growth and profitability goals
• Set the strategic direction for platform development and enhancement
• Lead in‑life development, implementation, maintenance, and administration of Marketing Cloud
• Establish governance, processes, and performance disciplines to improve user adoption and operational efficiency
• Translate business goals into prioritised requirements and lead delivery of strategic and tactical enhancements
• Support marketing strategies and campaign execution using Marketing Cloud capabilities
• Lead automation and optimisation efforts to free up resources and reinvest in capability growth
• Produce business cases for platform enhancements and evolution
• Drive platform analytics and turn insights into actionable business recommendations
• Manage users, data, permissions, and platform security
• Build and deliver training materials and workshops with Learning & Development
• Present and demonstrate new features to users, leadership, and executive teams
• Apply strong project management practices across planning, leadership, scheduling, and quality management
• Maintain alignment with Bupa’s strategic context, regulatory expectations, and risk appetite
• Monitor customer trends, competitive activity, and emerging technologies to ensure the platform remains innovative and relevant

Salesforce Product Owner – Marketing & Data Cloud

Analyst

• Act as a trusted analytics business partner, shaping strategic and tactical commercial decisions.
• Design and embed a repeatable approach to measuring commercial impact, identifying revenue growth, cost efficiencies and value creation.
• Lead analysis of customer behaviour, revenue, margin and cost drivers to surface risks, trends and opportunities.
• Apply advanced analytics, including predictive modelling where appropriate, to optimise commercial performance.
• Own evaluation of commercial initiatives using robust statistical and analytical methods, translating results into clear recommendations.
• Serve as a subject matter expert in enterprise data, data modelling and cross‑business logic for commercial insight.
• Provide technical leadership and mentoring to junior analysts, ensuring high‑quality delivery and best practice.

Senior Commercial Analyst

Affiliate Manager

• Build strong, trust-based relationships with business leaders across our Clinics and Cromwell Hospital to understand strategic priorities, challenges, and opportunities
• Act as the primary liaison between the business and the data function, ensuring alignment of data initiatives with clinical, operational, and commercial goals
• Translate business needs into data opportunities and work with Data Product Owners (DPOs) to shape and prioritise product roadmaps
• Define and maintain a portfolio view of data initiatives, prioritising based on business value, feasibility, and strategic alignment
• Advocate for data-driven decision-making and champion the adoption and effective use of data products across the organisation
• Collaborate with DPOs and analysts to ensure timely, high-quality delivery of dashboards, reports, and data models that meet business needs
• Define and track success metrics for data product adoption, performance, and impact
• Represent the domain in cross-functional data governance, architecture, and strategy forums to ensure alignment with enterprise data standards and policies
• Identify and mitigate risks related to data quality, privacy, and compliance within the domain
• Support the Head of Data in aligning domain-level data initiatives with the broader enterprise data strategy and transformation agenda