Bupa

Therapist

• Lead and inspire a multidisciplinary team of mental health clinicians, fostering a culture of collaboration and growth.
• Deliver high-quality therapy sessions while managing a clinical caseload.
• Oversee clinical governance, audits, and compliance to ensure best practice.
• Mentor and develop clinicians, supporting their professional journey.
• Work closely with operational teams to enhance customer experience and business performance.
• Adapt and respond quickly to changing service needs, driving strategic initiatives and continuous improvement.

Lead Therapist – Midlands/North

Project Manager

• Lead and deliver large, complex change projects across Care Services, from inception to completion.
• Translate strategic goals into actionable plans and improvement strategies.
• Build strong relationships with stakeholders to ensure engagement and successful delivery.
• Design credible projects with clear costs, benefits, timelines and governance.
• Manage resources effectively, including IT and business teams, to achieve agreed outcomes.
• Oversee budgets, monitor financial performance and identify opportunities to reduce costs.
• Proactively manage risks, issues and dependencies, escalating when necessary.
• Drive benefits realisation and continuous improvement throughout the project lifecycle.
• Lead and motivate cross-functional teams, fostering collaboration and accountability.
• Engage with vendors to ensure strong delivery capability and cost efficiency.

Senior Project Manager

Data Scientist

• Championing and delivering bespoke solutions to complex business problems to support commercial growth and enhance customer experiences and outcomes.
• Leading and supporting end-to-end data science projects, including business case development, solution design, feature engineering, model development, deployment, and MLOps.
• Taking ownership of existing ML/AI projects, including ongoing monitoring of model performance, data drift, scoring latency, and continuous optimisation.
• Acting as a data evangelist by educating stakeholders on the art of the possible, while actively sharing knowledge and collaborating with data scientists across Bupa’s global businesses.
• Working with multi-modal data sources (including structured, unstructured, and semi-structured formats such as electronic health records, clinical notes, imaging data) to extract insights, automate processes, and optimise pipelines through creatively applying AI methodologies.
• Committing to continuous professional development, aligning learning with organisational goals and emerging trends in AI and data science.
• Ensuring full compliance with regulatory frameworks and standards relevant to the health insurance sector (e.g., GDPR, DPA) as well as proactively aligning Bupa’s Responsible AI Framework.

Manager

• Responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region
• Working in partnership with your Regional Director, give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership
• Coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management
• Support the Regional Director in monitoring all aspects of service in the homes
• Responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team
• Work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

Quality Manager

Actuary

• Support the Head of Actuarial Transformation in building and embedding of Bupa's Actuarial Transformation Programme in the reserving, reporting and capital areas.
• Support reviews of Psicle in the reserving, reporting, and capital processes, with the aim of improving analytics and speed of implementation.
• Support reviews of Psicle in the reserving, reporting, and capital processes, with the aim of improving the speed of outputs to the business.
• Implement key changes identified alongside the Head of Actuarial Transformation in reporting areas.
• Keep governance and documentation of processes front of mind and embed them with users.
• Identify and lead resources as required to deliver transformation.
• Improve ways of working for actuarial talent across Bupa by developing cross-business frameworks to connect actuarial teams.
• Enhance actuarial processes by systemising regular tasks, reducing risk and the need for manual intervention.
• Investigate the uses, capabilities, and future of current actuarial modelling platforms.
• Engage with key stakeholders to ensure the delivery meets the business needs and promotes enablement within the actuarial community.
• Provide broader support to the Technical Actuarial team to enhance process optimisation, culture, governance and ways of working.
• Report status, key decisions and challenges to the Head of Actuarial Transformation in a timely manner.

Actuarial Manager

Administration

• Provide a consistent and professional front-of-house experience for all staff, clients, and visitors
• Warmly welcome guests, manage sign-in/sign-out procedures, and issue appropriate visitor and staff passes
• Handle service-related issues discreetly and efficiently to ensure a smooth and positive experience
• Maintain a clean, organised, and inviting reception area that reflects the company’s standards
• Liaise with catering, cleaning, and maintenance teams to ensure readiness and smooth daily operations
• Monitor and maintain safe working practices across all front-of-house areas
• Regularly check ServiceNow, assigning and closing job tasks as appropriate
• Manage car park allocations, maintain spreadsheets, and respond to related Administrative Support
• Manage meeting room bookings via the internal booking system
• Maintain and regularly update key operational records, including contact directories, car park allocations, and access card registers
• Periodically review and update front-of-house policies to ensure they remain relevant, site-specific, and aligned with operational standards
• Collaborate with facilities and security teams to ensure smooth day-to-day
• Report and follow up on maintenance issues
• Support health and safety procedures, including emergency protocols and evacuation drills
• Deliver outstanding customer service to both internal team members and external visitors, ensuring a professional and welcoming experience.
• Assist with hospitality arrangements for meetings and events
• Support the onboarding process for new employees by issuing access cards preparing welcome packs, and scheduling site inductions
• Assist with access authorisation by liaising with lead managers when staff members forget their ID passes
• Maintain confidentiality and discretion at all times
• Ensure compliance with company policies and procedures
• Provide ad hoc administrative support to the wider office management team

Front Desk Administrator

• Execute and oversee the delivery of end to end customer IT assurance both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries, aligned to both Bupa and customer expectations.
• Support Commercial and Tender teams with the IT component of Bupa’s new business opportunities including questionnaires, presentations and customer calls.
• Execute and oversee the end to end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.
• Liaise with subject matter experts to ensure information is gathered in a timely manner to ensure customer requests are correctly responded to and protect Bupa.
• Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers expectations can be fully met and align to Bupa’s services.
• Oversee the delivery of TEA function including delivery of metrics and reporting; execution of quality assurance to Bupa standards; and effective work planning / allocation / prioritisation.
• Develop and maintain customer-based content to improve the ongoing operation and delivery of customer IT due diligence, including internal knowledge base, whitepapers and product sheets.
• Work with the Commercial, Technology and Legal functions to ensure appropriate clauses, controls and risk mitigations are in place to meet both customer’s expectations and protect Bupa during contract negotiations, due diligence, and audits.
• Identify and ensure effective and timely delivery of enhancements to operations based on industry trends; evolving customer expectations; and experience, including the digitisation and automation of processes, documentation, and training & awareness.
• Attendance at required meetings representing the TEA function or in a delegated role set by the Head of External Assurance.
• Own the execution of other activities as directed by Head of External Assurance, including ad-hoc projects and Supplier assurance activities.

Customer IT Assurance Manager

Data Engineer

• Develop data strategy, data roadmaps, data architecture principles, patterns, and standards, and agree and communicate.
• Work alongside the data platform capability to ensure the successful delivery of data architecture.
• Identify master data sources i.e. applications, key reference data, mapping data flows between applications, identifying data duplication / reusability opportunities, identifying data recency issues / data quality issues and the development of a data catalogue.
• Develop Data Architecture collateral (data catalogue, data models etc..) to describe and communicate data architecture best practices, patterns and standards.
• Work alongside solution architects on transformation projects to ensure technical solutions are supported by appropriate data architecture approaches.
• Own the adoption and population of data modelling and cataloguing tools.
• Manage risk and ensure compliance to protect Bupa, our people and our customers - Develop roadmap, policy, and procedures to ensure consistency in how data is sourced and used to ensure data quality and integrity: Identify, map, document, and increase visibility of enterprise data for Reporting, Analytics and Data Science solutions using Bupa data architecture guidelines.
• Work with business stakeholders to develop, implement, maintain and propagate Bupa-wide data management policies, standards and guidelines related to data assets.
• Develop communication plans for data consumers so they are aware of data governance standards and available resources for accurate reporting of Bupa data.
• Advocate data use and data protection practices for Data Governance in partnership with Bupa Privacy and Security Governance teams.

Data Architect

• Monitor and analyse external developments related to Modern Slavery across UK and international Bupa markets.
• Lead specific workstreams within Bupa’s anti-slavery compliance programme.
• Draft and verify Bupa’s annual UK Modern Slavery Statement.
• Maintain governance documentation, including annual reviews.
• Provide subject matter expertise on Modern Slavery due diligence queries.
• Lead training and awareness initiatives to build organisational understanding of Modern Slavery and ESG.
• Track UK, EU and international ESG regulatory developments.
• Support the RBC team in its work preparing Bupa for upcoming ESG regulations.
• Assist in the implementation of key steps within Bupa’s ESG regulatory preparedness programme.
• Support initiatives to improve the quality, transparency and consistency of Bupa’s ESG disclosures.
• Build and maintain trusted relationships with stakeholders across the business.

Responsible Business Conduct Manager

Learning and Development

• Support, develop and configure environments for our global learning platforms.
• Preferably experienced in supporting SaaS Learning Management Systems, IT integration, APIs, and data analytics.
• Assess and validate technical solutions to ensure they meet business needs.
• Contribute to software architecture decisions and collaborate with infrastructure teams.
• Own and resolve IT-related issues within your domain, ensuring service continuity.
• Work closely with stakeholders across Bupa’s global markets and IT departments.
• Engage with cross-functional technology teams to influence solution outcomes.
• Stay up to date with emerging technologies and look for ways to improve our systems.
• Support incident and request management, including third-party supplier coordination.
• Follow Bupa’s change control, release planning and security standards.

Learning & Development Engineer

People Operations

• Collaborate with A.HRD to develop and implement project plans aligned with our growth agenda and the broader BUPA people strategy.
• Lead and support large-scale people initiatives, business integration, and transformation programs as directed by A.HRD, and identify new projects that respond to the dynamic growth environment.
• Serve as a data ambassador—utilising key data and dashboards to analyse trends and present meaningful information that supports informed decision-making.
• Serve as an advisor to senior leaders, providing support on talent management, project delivery, succession planning, and workforce planning.
• Partner with Business Partnering team on key projects, ensuring timely execution, oversight, and adherence to schedules.
• Act as a point of contact and consultant for the Partnering team.
• Work alongside the Learning Business Partner to design and deliver organisational development programs, Training Needs Analysis, and identify additional learning initiatives.
• Respond quickly to business needs and initiate relevant projects or programs accordingly.
• Lead and support major people initiatives and transformation programs.
• Integrate people risk and conduct frameworks to ensure regulatory compliance.
• Advise key resource groups or networks within the hospital and diagnostic group.
• Collaborate closely with specialist HR teams to provide high-impact people services.
• Promote employee engagement and wellbeing throughout the organisation.
• Drive performance management, talent development, and leadership growth.
• Attendance at key group Bupa project meetings and calls and to communicate key updates with ownership of any actions / action allocation to the Cromwell people team.
• Deputise and cover for AHRD where required.

Senior People Business Partner

Risk

• Oversee day-to-day product governance processes, including policies, risks, and controls.
• Initiate regular reviews and, where appropriate, lead on testing to ensure positive outcomes for customers and regulatory compliance.
• Ensure all product policy and process documentation is maintained and enhanced; manage shared information repositories, process maps, manuals, and guides.
• Contribute to the oversight of an effective Product Approval process, providing tools, templates, and support.
• Assist in delivery of annual Fair Value Assessments and manage resulting actions through to completion.
• Maintain the product risk register and ensure risks and controls are regularly reviewed and assessed.
• Produce monthly ILPM reporting, providing key product performance metrics to monitor product portfolio health.
• Provide information and metrics for reporting and liaise with other Risk, Control and Governance teams on incident and control management.
• Support product input into internal audit and assurance reports, manage closure of actions, assist with key control testing, and deliver improvement plans.
• Contribute to development of product governance frameworks and assist with executive attestations and assurance activities.

Product Governance and Risk Specialist

Account Manager

• Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers
• Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service
• Ensuring suppliers fulfil FCA compliance (where applicable)
• Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage
• Undertaking due diligence and assurance reviews with suppliers
• Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate
• Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice
• Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers
• Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility
• Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion
• Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders
• Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category
• Providing regular Management Information reports and updates to the business stakeholders at all levels of the organsiation

Supplier Relationship Manager

Insurance

• Define the purpose and strategy for Supplier Assurance, setting clear, measurable goals aligned to business and regulatory objectives
• Ensure procurement compliance and third-party risk are effectively managed, monitored, and maintained in line with Bupa’s risk appetite
• Keep up to date with regulatory changes and revisions relating to third-party risk management (PRA, FCA, CBI)
• Develop and implement risk management policies and procedures, including segmentation and due diligence to identify, assess, and mitigate risks
• Collaborate with SMEs (Finance, Legal, Infosec, Privacy) to ensure comprehensive supplier risk management
• Provide guidance and support to senior management on third-party supplier risk-related issues and regulatory compliance and develop training
• Lead, coach, and develop a small team of Supplier Assurance specialists
• Support the Chief Procurement Officer as Enterprise Risk and Policy Owner for the Supplier Policy and ensure continuous monitoring across MUs
• Conduct thorough risk assessments and work with internal audit to identify potential procurement risks
• Responsible for the systemic control and management of Supplier Assurance

Head of Third-Party and Supplier Assurance

Consultant

• Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care
• Seek to resolve queries via emails and calls with both quality and productivity
• Investigate issues for brokers, recognise trends of issues and be proactive in recommending solutions
• Establish and develop effective relationships with brokers
• Manage workload between enrolment and broker service effectively, prioritising tasks based on importance and urgency
• Facilitate administration work in renewal business
• Provide the necessary support to brokers in training such as online portal navigation and enrolment process
• Ownership of both broker service and enrolment offering account-management styled support to intermediaries