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Lead Therapist – Accredited Senior Counsellor, Psychotherapist
BupaLead Therapist delivering remote clinical sessions and leadership for Bupa’s mental health team. Supporting therapy quality, case management, audits, staff development and customer care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering mental health clinical sessions and overseeing therapy provision, with a strong focus on improving customer experience and regulatory compliance. Possesses advanced skills in mentoring, team leadership, and performance monitoring within a mental health context.
Highest-signal resume keywords
BACP Accreditation450 Hours Supervised Counselling Practice3 Years Post-Qualification Counselling ExperienceRemote Therapy DeliveryStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CounsellingPsychotherapyClinical AuditsPolicy WritingCase ManagementIncident ReportingTherapy ProvisionPerformance MonitoringCustomer Feedback ImplementationRegulatory Compliance
Soft Skills
Team LeadershipInterpersonal SkillsOrganisational SkillsMotivating SkillsDecision-Making Skills
Tools & Technologies
Video Therapy PlatformsTelephone Therapy SystemsIT Proficiency
Certifications & Qualifications
BACP AccreditationNCPS Accredited Professional RegistrantUKCP Registration
Industry Keywords
Mental HealthConnectedCare CultureCustomer ExperienceNPS Response RatesClinical Policies
About the role
Key responsibilities & impact- Deliver regular mental health clinical sessions
- Provide clinical input on feedback, complaints, incidents and risks
- Collaborate with clinical leadership to improve customer experience and NPS response rates
- Oversee mental health therapies provision and support case management
- Conduct scheduled clinical audits and implement clinical policies
- Prepare for internal and external regulatory visits
- Act as a clinical advisor and support point for staff
- Support the operations team in driving business and financial performance
- Provide emergency clinical delivery when needed
- Promote ConnectedCare culture and internal services
- Communicate business and clinical updates to mental health clinicians
- Foster a positive culture aligned with company values
- Encourage learning, CPD and training for team members
- Act as local contact for mental health therapy queries and escalate when needed
- Mentor and review clinical performance of the mental health team
- Share best practices with other Lead Mental Health Therapists
- Participate in clinical meetings and approve study leave content
- Support recruitment and induction of new mental health clinicians
- Monitor performance data and customer feedback and implement improvements
- Collaborate on Pulse surveys and action plans
- Assist with people-management issues involving performance, capability and conduct
- Work on delegated projects including policy writing, audits and governance groups
- Engage in incident reporting and investigations according to policy
- Support complaint management and escalate when necessary
Requirements
What you’ll need- Academic qualification in counselling/psychotherapy at Level 4 or above
- BACP Accreditation or equivalent, such as NCPS Accredited Professional Registrant or UKCP Registration
- Minimum of 450 hours of supervised counselling practice
- At least 3 years of post-qualification counselling experience
- Experience of both short- and long-term work with clients, including complex presentations and working at depth
- Relevant training and experience in delivering therapy remotely via video/telephone
- IT proficiency
- Ability to work well in and lead a team
- High standard of communication and interpersonal skills
- Excellent organisational skills
- Strong motivating, influencing and negotiation skills
- Strong persuasive and credible authority
- Excellent planning, time management and prioritisation skills
- Confident decision-making skills
- Ability to work at pace and be agile
- UK-based only
Benefits
Comp & perks- 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life assurance
- Monthly supervision paid for
- Support with your CPD
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
- Opportunities for career development around Bupa
- Option to join dental insurance scheme at a discounted rate
- Access to our Digital GP platform on your mobile
- Emotional wellbeing support
- Access to family mental health line
- Financial wellbeing channels
- Support for carers
- Flexible working
- Family friendly benefits
- Part-time and full-time hours available