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Bupa

Broker Service Consultant – Hybrid Enrolment

Bupa

Broker service consultant supporting Hong Kong intermediaries for Bupa, a health insurer and provider. Managing broker queries, enrolment, renewals, training, and insurance administration.

Posted 8/28/2026full-timeHong Kong • 🇭🇰 Hong KongMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing broker relationships and resolving queries. Proficient in insurance regulations and possesses the necessary qualifications to support brokers in their enrollment and training processes.

Highest-signal resume keywords
Insurance Agent LicenseFluency in English and CantoneseFirst-Class Numeracy SkillsProblem-Solving SkillsTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Written Communication SkillsAgile Work MethodologyQuality AssuranceProductivity TrackingBroker Service Management
Soft Skills
People SkillsEmpathyIndependenceProfessional Attitude
Tools & Technologies
Online Portal Navigation
Certifications & Qualifications
IIQE Papers I and II
Industry Keywords
Broker Relationship ManagementInsurance RegulationsCustomer CareEnrolment ProcessRenewal Business

About the role

Key responsibilities & impact
  • Act as the primary point of contact for intermediaries within the assigned portfolio and deliver a high level of customer care.
  • Resolve broker queries via email and telephone while maintaining quality and productivity.
  • Investigate broker issues, identify issue trends, and proactively recommend solutions.
  • Establish and develop effective relationships with brokers.
  • Prioritise workload between enrolment and broker service according to importance and urgency.
  • Facilitate administration work in renewal business.
  • Support brokers with training, including online portal navigation and the enrolment process.

Requirements

What you’ll need
  • Hold, or be eligible to obtain, an Insurance Agent License from the Hong Kong Insurance Authority (HKIA).
  • Meet the applicable academic and regulatory requirements, including passes in IIQE Papers I and II.
  • Candidates who do not currently hold the licence but are able to obtain it within 3 months of employment are welcome to apply.
  • Fluency in both English and Cantonese.
  • Proficiency in written skills.
  • Ability to work independently with minimal supervision in an agile way.
  • Excellent people skills in managing brokers’ expectations.
  • Ability to be empathetic while maintaining a professional attitude.
  • First-class numeracy skills for handling complex claim, premium, and commission queries accurately.
  • Track record of achieving productivity and Quality Assurance.
  • Strong problem-solving and decision-making skills.
  • Effective time management.

Benefits

Comp & perks
  • Competitive Salary
  • Fantastic benefits
  • Diversity and inclusion initiatives
  • Disability Confident Employer commitment
  • Interview/assessment consideration for disabled applicants who meet the minimum criteria
  • Reasonable adjustments during the recruitment process