Head of IT Operations – Service Delivery

Bupa

Head of IT Operations leading infrastructure, service management, and support for Bupa’s healthcare and dental business. Ensuring resilient technology services that support patient care and colleague experiences.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Operations and Service Delivery, with a strong focus on IT infrastructure management, cloud technologies, and ITIL frameworks. Proven ability to lead and develop high-performing teams while ensuring compliance and service excellence in the healthcare sector.

Highest-signal resume keywords

IT Operations LeadershipCloud Technologies ManagementITIL Framework ExpertiseTeam Development and CoachingRegulatory Compliance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Infrastructure ManagementService ManagementDisaster Recovery PlanningBusiness Continuity PlanningMajor Incident Management

Soft Skills

LeadershipCoachingTeam DevelopmentSupplier Relationship Management

Tools & Technologies

Microsoft AzureTelephony SystemsEnd-User Computing Solutions

Certifications & Qualifications

ITIL v3 CertificationITIL v4 Certification

Industry Keywords

Healthcare Industry ExperienceService Industry ExperienceRegulatory Compliance

Tech Stack

Tools & technologies

AzureCloudITSM

About the role

Key responsibilities & impact

Lead the IT Operations and Service Delivery strategy for the Dental business
Oversee IT infrastructure including cloud platforms, networks, telephony, end-user computing and on-premise systems
Ensure availability, performance, security and resilience of systems
Lead disaster recovery and business continuity activities
Own and improve the IT Service Management framework
Lead Service Desk, Application Support and Major Incident Management teams
Manage supplier relationships and contracts
Lead, coach and develop a high-performing team

Requirements

What you’ll need

Proven experience in a senior IT leadership role within a complex, multi-site environment
Healthcare or service industry experience preferred
Strong background in IT infrastructure
Experience with cloud technologies, especially Microsoft Azure
Strong service management background
Demonstrable success leading large teams
Experience managing third-party vendors
Deep understanding of ITIL frameworks
ITIL v3 or v4 certification preferred
Experience with regulatory compliance in healthcare or similarly regulated industries
Degree in Computer Science, Information Technology, or a related field, or equivalent experience

Benefits

Comp & perks

Competitive salary
Annual bonus opportunity
Private medical insurance
Enhanced pension contributions
Life assurance
25 days annual leave plus bank holidays
Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing
Flexible working
Family friendly benefits
Reasonable adjustments as part of the recruitment process