BT Group

Analyst

• You will do technical support for enterprise customers using technical skills acquired on internal trainings
• You will support Voice and Data technology devices produced by Avaya and Cisco
• You will coordinate the resolution end-to-end between customer, supplier, and resolver teams
• You will be involved in managing contractual obligations with suppliers

Senior Service Desk Analyst, Italian

Machine Learning Engineer

• You'll play a pivotal role in industrialising ML and AI across BT
• Collaborating with diverse teams to deliver scalable, secure, and high-impact solutions
• You'll architect and automate robust ML/AI pipelines
• Formulate real-time APIs and batch systems that scale, solving operational challenges like zero-downtime model updates, drift monitoring, incident response, and automated retraining
• Ensuring systems are secure, cost-efficient, compliant, and smoothly transitioned into support
• You'll accelerate ML productionisation by building infrastructure and tooling that enable data scientists to deploy models reliably, ensuring they work smoothly in production
• As a senior figure in the ML Engineering team, you’ll provide guidance, solve deployment challenges, and help business units realise value from AI initiatives faster

Senior ML Ops Engineer

Compliance

• Lead and oversee international trade compliance, customs compliance, export controls, licensing, and sanctions adherence across the Americas region.
• Develop, implement, and audit robust programs covering import/export classifications, valuations, licensing, sanctions screening, and FTA utilization and associated filings.
• Collaborate with supply chain, legal, sales, and procurement teams to support business growth while navigating complex regulations from U.S. CBP, BIS, DDTC, OFAC, and other authorities across the Americas region.
• Administer export/import licensing under EAR (ECCNs), ITAR, and dual-use controls; prepare BIS/DSP-5 applications and associated filings and track validity.
• Manage training programmes for export control laws in U.S., LatAm, and global jurisdictions; assess applicability and risk impact.
• Implement OFAC/SDN screening of business partners, customers, intermediaries, and transactions, sectoral sanctions (Russia, Venezuela), and country-specific restrictions (Cuba, Iran proxies affecting LatAm).
• Develop sanctions compliance policies, including risk-based due diligence for third parties, financial transactions, and humanitarian exemptions.
• Review end-use and end-user documentation to ensure no violations of embargoes or illicit transshipments.
• Oversee customs compliance for imports/exports across North America, Brazil, Mexico, Argentina, Chile, Colombia, and other LatAm markets.
• Determine HTS/HS codes, ECCN/EAR99, country of origin, customs valuation, and assist with duty optimization.
• Manage interactions with brokers, customs authorities and government agencies, support audits, inspections, and investigations.
• Develop, maintain, and enhance trade compliance policies, SOPs, and internal control frameworks for Americas region.

Customs & International Trade Compliance Manager – Americas

Manager

• Responsible for all property management activities for a designated regional portfolio of around 2,000 properties, spanning multiple asset types and jurisdictions.
• Oversee and optimise occupational costs (including rent, service charges, and insurance) across the allocated region, ensuring robust financial control and value for BT.
• Maintain accurate property and lease data, taking ownership for all records within your region.
• Serve as the primary point of contact for all Property Management matters, proactively engaging with colleagues across Property & Facilities Services to deliver seamless support.
• Assist with the management of lease events such as new lettings, renewals, and rent reviews, including preparing and presenting cases to the Property Operating Board for approval.
• Oversee BT’s appointed managing agent, ensuring effective sub-tenant management, lease compliance, and resolution of issues including debt recovery.
• Build and nurture strong relationships with a network of Real Estate advisors, driving performance and securing best value for BT in all services provided.

Property Manager

Technical Project Manager

• Coordinates and guides Scrum-oriented activities including sprint planning, daily Scrums, retrospectives and refinement.
• Manages and empowers teams in the implementation of road mapping for technical solutions.
• Manages the full cycle delivery of commercial outcomes for technology developments and solutions, ensuring valuable outcomes.
• Facilitates the identification of opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
• Develops partnerships with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Coordinates outcomes with multiple complex medium sized technical deliveries or a single large technical delivery.
• Leverages technical expertise to monitor all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Implements methods to improve team, process and service performance and suggest and implement changes to how the team operates.
• Facilitates contributions to the development of innovative approaches and tools aimed at furthering BT Group's capabilities.
• Champions escalation process for project milestones, providing options on recovery of the technical delivery as well as other options including re-planning/rescheduling.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in Technical Delivery management.
• Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.

Technical Delivery Manager

Sales

• Chat with customers over the phone, helping them with everything from billing questions to tech support
• Complete a 15-month NVQ Level 2 in Customer Service
• Dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role

Apprentice Sales Guide

• Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals.
• Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards.
• Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
• Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies.
• Supports in the implementation of ways to improve working processes within the area of customer service responsibility.

Sales Coach

Solutions Engineer

• Work with colleagues, stakeholders, and customers to design and deliver innovative, fit‑for‑purpose digital solutions.
• Engage directly with customers to understand requirements, build trust, and align solutions to their priorities.
• Simplify technical complexity and communicate clearly to both technical and non‑technical audiences.
• Take full ownership of the end‑to‑end solution architecture lifecycle—from requirements gathering to solution readiness.
• Ensure designs meet security, regulatory, and compliance standards.
• Identify risks and develop mitigation strategies to ensure successful delivery.
• Drive continuous improvement, influencing better ways of working and enabling high‑quality outcomes.
• Build strong working relationships to support shared team and customer goals.

Solutions Architect, Cisco SDWAN

Administration

• Participate in an on-call rotation.
• Monitor platform 24x7x365 and resolve any issues reported by monitoring application.
• Maintain the availability, integrity and confidentiality of the security platforms.
• Upgrade, remediate and patch underlying Operating Systems (Windows, Linux, ESXi, firewalls) to maintain the overall platform health.
• Write and update knowledgebase articles.
• Review design documentation to ensure they are accurate, unambiguous and verifiable.
• Conduct vulnerability scans and propose steps for remediation.
• User and groups administration.
• Work across teams to deliver and support of BT Security services features.
• Audit and maintain firewall configurations and policies.
• Support the management of relationships with specific teams, suppliers and stakeholders.
• Design, build and deliver custom applications and resilient systems for the security platform.
• Identify and implement platform improvement work – continuously improving platform and BT Security performance.
• Develop and implement observability tooling for the security platform.
• Renew license and support contracts with vendors as/when required by BT Security Product Line and specific platforms.

Senior Network and Firewall Administrator

• Collaborate with colleagues, stakeholders, and customers to design and deliver reliable, fit‑for‑purpose digital solutions across both office-based and remote environments.
• Work directly with customers to understand their needs, build trusted relationships, and ensure solutions align with their priorities.
• Communicate clearly and effectively, simplifying complex challenges for a wide range of audiences.
• Take ownership of the end‑to‑end solution architecture lifecycle — from requirements gathering through to delivery readiness.
• Ensure all solutions meet required security, compliance, and regulatory standards.
• Identify, assess, and mitigate risks to support successful project delivery.
• Drive continuous improvement and influence better ways of working.
• Build strong partnerships across teams and support colleagues to achieve shared outcomes.

Solutions Architect – Contact Centre

Data Engineer

• Deliver the development, testing, and deployment of ETL/ELT data pipelines for ingesting, transforming, and curating data, ensuring adherence to data security and privacy standards.
• Contribute to designing and enhancing data warehouse architecture and reusable engineering patterns for processing and storing large scale structured and unstructured datasets.
• Support major engineering initiatives by shaping technical approaches and contributing innovative solutions to complex or ambiguous problems.
• Produce business relevant, high quality data outputs that strengthen the organisation’s data assets and overall data engineering capability.
• Apply engineering best practices and Agile delivery methodologies to ensure consistent, high quality, and iterative delivery of data engineering solutions.
• Execute initiatives to build and improve data and analytics infrastructure, enabling scalable and reusable data engineering capabilities.
• Identify and implement improvements to data engineering processes by analysing data, optimising workflows, and driving efficiency gains.
• Conduct thorough quality assurance and testing of data pipelines, models, and engineering frameworks to ensure accuracy, reliability, and fitness for business use.

Financial Planning and Analysis

• Working together with both operational and transformation teams to set objectives and define accountabilities
• Actively horizon scanning to identify transformation programs
• Identifying relevant stakeholders and raising awareness of financial control

Group Financial Controls Manager – IT Controls

Designer

• Drive and manage complex, outcome‑focused organisation design initiatives across multiple business units or functions, ensuring coherence and alignment across the in‑scope organisation(s).
• Collaborate with business leaders to define organisational visions, design principles and strategic roadmaps.
• Support senior stakeholders and P&C Partners through Operating Model Transformations, including current‑state assessments, defining and designing target operating models, and developing transformation roadmaps (covering structures, ways of working, governance, decision‑making, skills and capabilities).
• Provide organisation design and effectiveness expertise and coaching to senior stakeholders and P&C colleagues, including interventions to address organisational, team or leadership challenges.
• Apply deep specialist knowledge to advise, interpret and guide on organisation design practices, processes and methodologies.
• Apply specialist understanding of Agile practices and methodology within organisation design activity.
• Lead the delivery of specialist organisation design services in partnership with the business, P&C Directors and transformation leaders.
• Act as a subject matter expert, partnering with P&C Partners, other P&C CoEs and business stakeholders, and representing BT with external organisations to apply best practice.
• Lead regular and ad‑hoc reviews of industry standards and best practice to ensure continuous improvement.
• Work collaboratively, adapting your style for different audiences, to deliver impactful results within a global, matrixed organisation.

Senior Specialist, Organisation Design

• Own the full Remuneration Committee annual cycle, including agenda planning, preparation of papers and materials, and management of stakeholder relationships.
• Work closely with key stakeholders to deliver high‑quality RemCo materials and ensure effective execution of the annual RemCo cycle.
• Partner with HR and the business to understand and anticipate executive reward needs, providing market data, strategic insight and expert advice.
• Contribute to defining BT’s total reward philosophy and support the delivery of the annual pay review strategy.
• Support the design and continual improvement of customer‑centric, market‑aligned total reward policies and collateral, ensuring all policies are clear, inclusive and enhance colleague experience.
• Collaborate across CoEs and cross‑functional teams to design incentive frameworks aligned to strategic business priorities.
• Partner with the business to implement pan‑BT reward policy activity, engaging effectively with local stakeholders such as early‑talent leads.
• Analyse and present market data to inform policy updates and incentive design.
• Support colleagues across the CoE and wider HR function in driving engagement and understanding of BT’s total reward policies.

Total Reward Policy & Design Specialist

Support Engineer

• Maintaining communication with both customers and resolvers (internal and external)
• Informing customers about the progress of ongoing resolutions and keeping them updated on the status of their issues
• Coordinating resolver teams, ensuring that the right resources are allocated and that the resolution process proceeds smoothly
• Tracking and following up on your assigned incidents to ensure they are resolved within the agreed timelines
• Intervening, when necessary, to accelerate the resolution process