BT Group

Full-stack Engineer

• Supports on the implementation of technical solutions for both customers and colleagues
• Supports in the execution of technical decisions and architecture for high-performance products
• Supports the design and development of software solutions
• Undertakes technical reviews to update knowledge and skills
• Writes, tests and reviews code
• Integrates existing software products and solves routine problems
• Applies problem solving methods to repair failed products or processes.

Software Engineer

Engineering Manager

• Assess new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence.
• Ownership and implementation of configuration changes to the supported infrastructure.
• Attend customer change advisory board sessions, as necessary and provide guidance on technical areas.
• Primary technical customer and BT liaison for the in life contract, interfacing with the account team where necessary for complex change and strategic discussions.
• Attend service reviews remotely as required, and by exception in person at the supplier’s discretion.
• Engage in problem management providing support on technical issues.
• Provide matrix management of complex incidents. Managing complex incidents through to resolution via matrix managing other suppliers, 3rd parties and internal resolver groups as appropriate.
• Suggest changes to the supported infrastructure to continuously improve performance.

Network Engineering Manager

Network Engineer

• Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
• Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.
• Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.
• Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
• Executes engineering efforts to ensure currency and supportability of networking technology.
• Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
• Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
• Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
• Supports in the implementation of ways to improve working processes within Network Engineering.

Affiliate Manager

• Lead with impact – Drive key programmes that deliver our commercial strategy for a specific market segment, helping us achieve our Medium-Term Plan (MTP) goals and win in a competitive landscape.
• Shape commercial priorities – Work closely with sales leaders and segment leadership to align on the big bets. You’ll be the bridge between segment needs and commercial execution.
• Spot opportunities before they emerge – Use your deep understanding of the market and portfolio trends to anticipate commercial risks and unlock new opportunities.
• Turn insights into action – Analyse trading performance and key metrics to identify growth levers and guide decision-making.
• Own the execution – Deliver targeted trading interventions and campaigns that drive performance, directly supporting the segment’s commercial plan.
• Hold the line on performance – Play a key role in segment trading governance, contributing to forecasts and ensuring sales leaders are accountable for results.
• Partner beyond BT – Collaborate and negotiate with external vendor partners to bring our commercial priorities to life.
• Be a connector – Work cross-functionally with stakeholders across the Commercial team, S&C, and the wider BT business to drive alignment and shared success.
• Champion continuous improvement – Lead initiatives to enhance commercial processes and drive smarter, faster ways of working.

Channel Partner

Machine Learning Engineer

• Lead, mentor, and develop your engineering team, fostering a culture of learning and collaboration.
• Architect and build on BT’s MLOps stacks for fast, safe, and scalable ML/GenAI delivery with clear FinOps guardrails.
• Design and implement production-grade ML/AI infrastructure, championing reusable patterns and best practices with Data Scientists, support, and engineering teams.
• Embed FinOps, security, and data privacy into every stage of the ML/AI lifecycle.
• Work closely with data scientists, engineers, and stakeholders to accelerate research-to-production using robust engineering practices and AI coding tools.
• Define support strategies for long-term model health, including SLOs, drift monitoring, and feedback loops.
• Lead deployment of LLM and GenAI services on platforms like Amazon Bedrock and Google Vertex AI.
• Design and translate infrastructure for GenAI applications: vector databases, embeddings, retrieval/RAG, model gateways, GPU management, observability, and cost monitoring.
• Promote experiment tracking and model management tools (e.g., Weights & Biases).
• Ensure strong software engineering practices: code review, testing, documentation, and version control.

Senior Machine Learning Engineer

• Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area
• Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation
• Supports the design and development of software solutions in accordance with the wider architecture and security standards
• Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers
• Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery
• Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project
• Integrates existing software products and solves routine problems to enable incompatible platforms to work together

C# Software Engineer

Designer

• Undertakes system design, build, testing, validation, maintenance and ongoing support of all network infrastructure components
• Implements new and enhanced network technology for enterprise and remote site connectivity
• Maintains standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity
• Manages installation, testing and setup of new network hardware and software (firewalls, routers, switching, monitoring)
• Executes engineering efforts to ensure currency and supportability of networking technology
• Participates in technology lifecycle planning, roadmaps and Network Health Assessments
• Delivers documentation, knowledge transfer and training to the support organisation
• Delivers support for clients with data protection and cloud capabilities and drives core/cloud infrastructure security
• Provides support for problem escalations from the global network support organisation
• Acts as design authority for small cells and complementary RAN solutions, owner of RAN design of systems and features
• Develops and documents high level and low level RAN designs, test strategies, lab validation and deployment guidelines
• Completes regulatory and security assessments and establishes technical review meetings with vendors
• Engages with BT stakeholders to define high level mobility strategies and supports Neutral Host, RFI/RFP and vendor negotiation activities
• Provides technical support and expertise to wider BT teams including BT Business and Special Projects

Network Design Specialist, Small Cells

Security Engineer

• Responsible for in-life delivery of 24x7x365 commercial Cyber Security Operations Centre capability to customers under contractual SLAs and KPIs
• Manage complete security incident process for detection, analysis, response and remediation
• Apply immediate escalations for P1 and P2 security incidents and major global incidents per process definition
• Monitor and categorise incidents, identify true and false positives based on production use cases
• Case registration in the ticketing system and initial event investigation with basic triage activities
• Interaction and communication with customers during detection, analysis, response, and remediation
• Ensure quality of response and support elements of investigation and resolution; report potential or actual breaches of protective security compliance
• Maintain control of SLAs defined per customer and ensure compliance
• Follow process and documentation to meet defined quality parameters
• Escalate to security specialists and SOMs as defined per incident type
• Proactively report process improvements or deficiencies
• Maintain and progressively develop skills to manage required systems and tools and deliver service with agility

Cyber Security Professional

Executive Assistant

• Provide high quality secretarial and administrative support by running an efficient office focusing effort on achieving objectives
• Manage and prioritise Leaders' diaries (diary can constitute up to 80% of workload); connect regularly to build partnership and align on priorities
• Adapt and establish new ways of working; introduce collaboration applications and simplify processes using digital technology
• Maintain diplomacy, discretion and confidentiality when handling sensitive strategic, commercial and personnel matters
• Coordinate and manage every aspect of travel itineraries (including venue bookings), anticipating needs and ensuring cost effectiveness and compliance
• Prepare meeting papers with content owners at least 48 hours in advance; set processes for reading papers; create and edit agendas, slides, briefing papers in Word and PowerPoint
• Develop processes for email management/screening; respond to routine emails and delegate as appropriate
• Build and maintain internal and external stakeholder relationships; create PA support network and provide cover for EA roles
• Coordinate people calls/webcasts/events and engagement/visibility plans
• Develop and maintain knowledge of Office 365, Teams channels, OneNote and other BT digital applications
• Act as primary point of contact and gatekeeper for office and virtual office; screen and filter calls and visitors
• Ensure compliance with BT processes and policies and demonstrate financial awareness for business requests (POs, travel, A/L)
• Deliver special projects and ad hoc administration tasks: produce/edit Word or PowerPoint documents, solve simple IT problems, onboard new team members, attend meetings to take notes/actions and chase to close

Personal Assistant

Operations

• Manage project delivery across scope, cost, timescales and quality, proactively identifying and implementing changes to ensure successful outcomes
• Monitor and manage project risks, ensuring compliance with contract terms and escalating issues where appropriate
• Deliver analysis and consultancy to identify opportunities for simplification, efficiency and business process improvement
• Define and track KPIs for assigned workstreams, measuring performance against agreed metrics
• Ensure full stakeholder engagement throughout the project lifecycle and verify outputs meet required standards
• Apply robust governance practices and adhere to defined methodologies, tools and reporting standards
• Use operational and technical expertise to deliver solutions that meet stakeholder needs and provide a high-quality experience
• Facilitate clear decision-making by establishing accountability structures (e.g. RAPID) and communicating impacts
• Manage delivery budgets for workstreams and control costs throughout the project lifecycle
• Identify and collaborate with a matrix team of internal colleagues and external partners
• Ensure formal project closure, capture lessons learned and contribute to continuous improvement

Delivery and Operations Manager

Business Development Rep

• Support Sales Teams in the creation of Account Strategies and Account Development Plans
• Support the development and execution of sales activities within the Public Safety & Justice (PS&J) sector
• Define, develop, and own key customer relationships and customer contact strategies in support of Account Managers and Account Directors
• Develop successful, sustainable, and profitable long-term relationships with vendors across complex hierarchies, including escalation management
• Identify and develop new propositions and vendor partnerships to enhance BT’s capabilities and broaden opportunity footprint
• Lead bid activity where necessary, particularly in accounts without aligned Field Sales resources, to drive acquisition and growth
• Develop a strong understanding of the PS&J marketplace, customer needs, and sector-specific transformation roadmaps
• Support Account Development Planning to ensure the team reflects the evolving competitive landscape and BT’s positioning
• Identify emerging industry trends and foster strategic relationships with key vendors and customers to unlock future growth
• Collaborate closely with Account Managers/Directors to deliver value, drive innovation, and support customer success

Business Development Manager

Performance Marketing

• Drive bold, high-impact acquisition campaigns across the BT business brands in the UK.
• Shape creative concepts, orchestrate media plans and deliver insightful campaign reporting.
• Identify and optimise key customer touchpoints, especially at the top and middle of the funnel.
• Champion end-to-end creative consistency and seamless execution working with creative agencies and internal teams.
• Harness customer insights to inform go-to-market strategies and craft resonant stories.
• Lead creation and execution of innovative through-the-line campaigns driving awareness through to consideration and purchase across channels.
• Maximise demand generation and lead quality through the full marketing mix.
• Optimise campaign budgets and resources to deliver strong ROI in partnership with the Senior Campaign Manager.
• Manage agency relationships and collaborate with channel, digital, and field marketing teams to maintain brand consistency.
• Provide strategic recommendations based on performance, insights, and expected outcomes.
• Guide and support Campaign Professionals to ensure successful delivery of assigned campaigns.
• Regular travel to London (if not based there) and to shoot locations/offsite (normally Manchester/London) when required.
• Collaborate with key strategic partners to underpin business and marketing priorities.

Campaign Manager

Solutions Engineer

• Lead architect on high-value, complex projects across multiple countries.
• Translate business needs into end-to-end solutions combining technology, services, and people.
• Design innovative, repeatable solution architectures that meet customer needs and deliver measurable results.
• Lead technical and business discovery sessions with customers and stakeholders.
• Mentor and support teammates to raise the solutions architecture team's capability.
• Provide expert advice on emerging technologies and influence BT’s long-term strategy.
• Produce technical proposals, scope of work documents, and identify potential risks or gaps.
• Act as a trusted technical authority on solution governance and design.