BT Group

Business Operations

• Budget Management: you will ensure all resources are allocated and accounted for, in line with available budget, effective change control, risk identification and management, and providing effective and accurate reporting and analysis - critical to driving business decisions.
• Accurate Forecasting: You hold the reins of precision, ensuring monthly forecasts align with predetermined budgets. Your close collaboration with unit leads senior managers and project managers guarantees the quality and reliability of these forecasts.
• Effective Billing: You are tasked with the responsibility of ensuring that units you support wholly and efficiently recover costs in accordance with approved funding.
• Comprehensive Financial Reporting: Through close collaboration with Project Managers, you produce financial reports that are easy to understand, upholding the highest standards of accuracy.
• Proactive Risk Management: you continuously identify, track, manage, and report financial risks, issues, and opportunities, thereby fostering financial resilience.
• Business Operations – the role will require you to lead, or support on any number of business operations initiatives which may or may not be commercial in nature.

Business Operations Manager

IT Support

• Be part of the account leadership team and the customer's trusted advisor
• Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders.
• Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
• Ensure technical risks and issues are managed and mitigated
• Provide leadership to the operational teams in moments of major customer jeopardy
• Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery

Principal Enterprise Architect

Compliance

• Lead and oversee international trade compliance, customs compliance, export controls, licensing, and sanctions adherence across the Americas region.
• Develop, implement, and audit robust programs covering import/export classifications, valuations, licensing, sanctions screening, and FTA utilization and associated filings.
• Collaborate with supply chain, legal, sales, and procurement teams to support business growth while navigating complex regulations.

Compliance Specialist

Sales

• Supports the implementation of specific customer service management plans
• Ensures customer value realisation, retention and renewals
• Monitors and supports customer service metrics
• Executes customer service activities within guidelines and policies
• Implements ways to improve working processes within customer service responsibility

Sales Coach

• Put customers at the heart of every decision, understanding their needs
• Help them find the right solution
• Build relationships and match them with the perfect EE products and services
• Use your energy and ambition to deliver results and collaborate with your team
• Receive training and support to build your confidence and achieve your targets
• Work flexibly and plan your own breaks.

Part Time Sales Advisor

Data Scientist

• Transform business opportunities into actionable analytical products that drive strategic decisions.
• Design innovative analytical solutions and develop robust algorithms to support data-driven decision-making across the organization.
• Lead end-to-end delivery of ML/LLM products from scoping to production rollout.
• Oversee the delivery of production analytical solutions throughout various stages of the development lifecycle, adhering to industry best practices.
• Ability to lead small DS/ML teams in collaboration with BT Group and drive end-to-end delivery.
• Experience collaborating with Data Engineering teams and building scalable pipelines in selected cloud environment.
• Create and maintain experimental notebooks, production pipelines, and dashboards tailored to project needs and assigned tasks.
• Define and document solution requirements in compliance with internal governance standards.
• Drive the DS roadmap, experimentation culture, and standards for model development, documentation, reproducibility, and code quality.

Senior Data Scientist

Solutions Engineer

• Identify, qualify, and pursue new business opportunities for high-performance Edge/5G solutions, taking opportunities from first customer engagement through to deal signature and handover.
• Engage confidently with customer technical and commercial stakeholders to understand business problems, shape requirements, and articulate value-led solution proposals.
• Develop end-to-end solution designs by bringing together EE 5G, cloud/edge capabilities (including hyperscaler partnerships such as AWS/Wavelength), IP networking, and associated infrastructure.
• Lead cross-functional internal alignment across architecture, commercial, legal, delivery, and product teams to structure, price, and progress complex opportunities through BT governance.
• Act as the technical subject matter expert for your deals—owning the solution narrative, architecture, and rationale during negotiations and remaining a point of reference post-handover as needed.
• Serve as BT's industry-facing ambassador on Edge/5G, reinforcing our position as the UK's supplier of choice through active participation at industry events (such as Edge/5G Nation and Edge/5G World Congress), thought leadership contributions, and engagement with C-level customer stakeholders.

Senior Business Development Solutions Consultant

Outside Sales

• Engage shoppers at pop-up stands and events with EE Broadband offers.
• Turn conversations into sales by understanding customer needs and matching them with the right EE solutions.
• Work across multiple event locations, with all travel costs fully covered.
• Deliver exceptional customer service while achieving and exceeding your targets.
• Build trust and connection – making every customer feel valued, informed, and supported.
• Represent the EE brand proudly at events, sharing the benefits of staying connected with EE.

Field Sales, Events Guide

• Lead and develop a sales team of 11 people to deliver against agreed sales targets.
• Drive a strong performance culture, using clear coaching, feedback, and day-to-day management to support consistent results.
• Own team planning and execution, ensuring activity and pipeline are aligned to achieve outcomes.
• Manage team performance in line with interlocked targets, where manager achievement is tied to team delivery.
• Work closely with peer managers and wider stakeholders to ensure alignment, share best practice, and support smooth execution.

Desk Sales Team Manager

Network Engineer

• You will play a key role in the delivery of network services in support of internal and external projects and customer demand.
• You’ll be assigned projects covering all elements associated with project delivery.
• This will cover Agile delivery management of the specification, design, procurement and go live phases.
• This role ensures we deliver Service and/or infrastructure against the relevant SLA and business needs.
• Driving deliveries forward; working with teams to help mitigate as and when needed.
• Ensuring we report risks, issues, mitigations, and progress to stakeholders.
• Continuing to enhance our delivery capabilities, by participating in the evolution of new automation and processes.
• Identifying new opportunities that reduce cost and enhance the experience of our customers.
• Stakeholder management is crucial to the job, you will produce reports, brief the wider organisation on progress and ensure our suppliers are well informed.
• You will oversee the e2e delivery programme, providing programme management and structured progress communication to stakeholders.
• In this role, you will lead automation and process improvements as a product owner for Fixed Network's Converge Core, driving innovation and delivering end-to-end solutions that enhance network capabilities.

Network Engineering Specialist

Security Engineer

• Provide technical security support and resolve security incidents
• Lead a team of engineers and ensure efficiency
• Manage resolution for critical incidents from start to finish
• Collaborate with teams to establish solutions and improvements

Security Professional

Artificial Intelligence

• Design, lead and implement significant technical solutions that will help transform our internal and/or external customers
• Take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment
• Collaborate with the experienced team to increase and develop AI Ops capabilities within existing ServiceNow development team
• Capture requirements with Stakeholders, understanding the value propositions and delivering upon them through AI Ops
• Design and Build of Application based upon requirements
• Make modifications to existing code or develop completely new modules of moderate complexity
• Provide updates and estimates during the development and deployment cycle
• Update design and support documentation
• Work collaboratively with other teams to solve problems
• Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform
• Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues / manager as appropriate.
• Produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents
• Identify cost saving opportunities within an application (e.g. Vendor, License, Waste)
• Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution
• Validate submitted risks into the risk register, and own risk entry.

Service Now, AI Ops Specialist

Full-stack Engineer

• Contribute to the design, build, and maintenance of our platforms and services
• Work on real engineering challenges that impact customers at scale
• Learn modern software engineering practices and tools
• Support continuous improvement across our platforms and teams
• Grow your skills through hands on learning, training modules, and team projects

Software Engineering Apprentice

Human Resources

• Leads group or in‑unit employee relations activity within wider change initiatives, providing specialist People Relations expertise and partnering proactively with P&CPs, P&CDs and senior leaders.
• Builds and maintains constructive relationships with trade union representatives (CWU/Prospect) and employee representatives, ensuring regular engagement and consultation on workforce‑impacting matters.
• Provides expert advice and guidance to in‑unit and Group People teams, managers and employees across a broad range of Employee Relations matters, including employment law compliance.
• Supports the Group ER Manager and Group ER Strategy Director in developing, implementing and maintaining People policies, procedures, collective agreements and contracts, ensuring alignment with legislation, best practice and company values.
• Analyses and presents key Employee Relations data — such as grievance trends, disciplinary activity and collective bargaining outcomes — to identify insights and inform decision‑making.
• Works as part of an agile, cross‑functional P&C organisation, contributing ER expertise to projects beyond core specialism to deliver value across multiple HR domains.

Business Operations Manager

Principal Enterprise Architect

Compliance Specialist

Sales Coach

Part Time Sales Advisor

Senior Data Scientist

Senior Business Development Solutions Consultant

Field Sales, Events Guide

Field Sales, Events Guide

Desk Sales Team Manager

Network Engineering Specialist

Security Professional

Service Now, AI Ops Specialist

Software Engineering Apprentice

Employee Relations Partner