BT Group

Creative Strategist

• Drive and evolve a clear, differentiated brand strategy—defining purpose, positioning, and brand architecture—while ensuring consistent, audience focused branding across all touchpoints.
• Drive the end to end creative strategy by translating brand and business goals into inspiring concepts, clear storytelling frameworks, and strategic briefs that guide teams to deliver consistent, high impact campaigns.
• Drive insight led brand strategy by transforming consumer research, cultural trends, and performance data into clear, impactful strategic direction.
• Drive strategic excellence by leading brand thinking, challenging and shaping creative and business direction, and influencing senior stakeholders to unlock growth.
• Drive cross functional collaboration to align brand strategy with business priorities, ensuring creative, product, and commercial teams deliver cohesive, strategically led campaigns and propositions.
• Drive and promote strategic excellence across the agency by defining effective planning frameworks, fostering a culture of curiosity and creative thinking, sharing strategic insight, and representing the agency’s strategic expertise externally.
• Drive brand performance by using data-led insights to measure brand health, evaluate creative impact, and present strategic recommendations that demonstrate the commercial value of brand investment.

Principal, Creative Strategy – In House Creative Agency

Growth Marketing

• You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers.
• Sales opportunities are initiated by either an inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
• You will answer, and respond to, customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.

Business Sales Advisor – Customer Growth

Operations

• Monitoring and management of our satellite services
• Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed.
• Lead incident and fault triage, driving rapid resolution and escalation.
• Work closely with 2nd/3rd line teams, Ground Agents and international partners.
• Maintain accurate reporting and clear communication with customers.
• Operate Earth Station equipment
• Monitor key site systems (fire alarms, power systems, heating, etc.).
• Support continuous service improvement and optimisation.

Satcom 24/7 Service & Operations Engineer

Data Engineer

• Resolve complex technical issues escalated from second line, delivering timely and effective outcomes for the customer.
• Investigate and troubleshoot unfamiliar issues, applying technical expertise to identify root causes and sustainable solutions.
• Manage and prioritise your workload to meet key performance indicators, while supporting lifecycle management and security vulnerability remediation across the network estate.
• Contribute to continuous improvement initiatives and maintain up-to-date knowledge of BT products, solutions and industry developments through ongoing professional development.
• Deliver an effective, innovative and ISO20K-compliant service that meets contractual commitments and evolving customer needs.

Manager

• You will have responsibility for a fleet of vehicles within a designated geographic region ensuring that these vehicles are fully compliant through a combination of field and office-based activities
• Support the Head of Compliance by driving day to day compliance under the Group’s “operator licence” within your region
• Build working relationships with drivers and operational managers to ensure best practice and legal compliance
• Work closely with the retained fleet organisation to ensure our fleet maintenance supplier deliver on their contractual compliance commitments
• Communicate with drivers and senior leaders across fleet and be part of a bigger team of transport managers, effectively collaborating to ensure compliance

Transport Manager

• Manage the global contractual risk, obligations & P&L for a specific account
• Drive growth on the existing contract through effective management
• Ensure compliance to all BT governance on contracts

Contract and Commercial Manager

• Lead the delivery of sales driving media campaigns for EE primarily across Mobile plus Tech & Gaming sectors.
• Campaigns run across all media channels, TV, Radio, OOH, Social & Google.
• Google shopping is a significant part of Tech & Gaming activity.
• Support the Senior Media Manager, across wider media strategy e.g. translating segmentation work into addressable audiences for key channels.
• Collaborate with Brand Planning and Campaign Managers to agree campaign KPIs and targets as part of the briefing process, ensure campaigns are designed to deliver against them.
• Manage the media agency teams throughout the campaign process from briefing, through execution to post campaign analysis.
• Work with the Media Agency and Media Audience Manager to implement an audience first approach to media plans with careful use of data and insight based on objective as well as performance seen to date.
• Nurture and manage solid relationships with internal stakeholders across the wider business and external partners, including creative agencies, as needed to secure stakeholder buy in to recommended media approaches.
• Work closely with the Senior Media Effectiveness lead on the data inputs and interpretation of the econometric modelling
• Drive innovation in media planning to improve our campaigns, testing new ideas, initiatives, platforms and data sources.
• Assess daily/weekly campaign performance and make mid flight optimization decisions using live data from multiple inputs and produce end of campaign PCA’s gathering smart insights and making sure that smart insights are applied to future campaigns.
• Implement your broad industry knowledge and understanding and expert independent perspective on the UK media landscape to drive forward EE’s media plans and also educate internal team where needed on the role of media.
• Manage media budgets across campaigns, raising and reconciling PO’s with marketing finance team.
• Use understanding of the telco market and competitors in planning to maintain EE’s market position.

Media Manager

Infrastructure Engineer

• Providing best in class support to our BT Trading and Command customers via the Zendesk ticketing application.
• Always ready to follow-up with a swift telephone call to understand the incident and collect the logs required.
• When required, acting as a Project resource for installations and complex upgrades.
• Work may be conducted onsite or remotely, depending on customer requirements.
• Supports incident management, prioritisation and diagnostics related activities, logically troubleshoots customer issues or incidents, and escalates issues if necessary.
• Encourages a healthy and professional relationship with suppliers and senior internal stakeholders, ensures excellence customers engagement.
• Contributes to the maintenance of IT Infrastructure components, tools or locations and executes the designs on services (e.g., network, security, storage, compute), which are to be produced in line with design standards.
• Ensures that services are aligned to the client’s business requirements.
• Ensures adherence to all standards, processes, policies, and work instructions as determined across the BT Group.

Infrastructure Engineering Professional – Financial Trading

Sales Engineer

• Build an opportunity pipeline and deliver annual sales targets
• Support sales specialists during customer conversations
• Help translate customer needs into simple technical requirements
• Learn how to position BT’s security portfolio in a compelling way
• Stay up to date on BT’s security portfolio and new technologies, sharing learning with the team
• Work closely with senior Sales Engineers who will coach and develop you

Security Sales Engineer, Emerging Talent

Platform Engineer

• Create, develop, and maintain end‑to‑end data pipelines using Ab Initio (GDE, PDL, Conduct>IT, Express>IT)
• Build scalable batch and streaming workloads using Apache Spark (PySpark/Scala)
• Develop and orchestrate real-time/near‑real‑time data ingestion flows using Apache NiFi
• Optimize ETL/ELT pipelines for performance and efficiency
• Perform tuning and bottleneck analysis for Spark, NiFi, and Ab Initio
• Deliver demos and knowledge sharing to stakeholders
• Enhance automated testing and deployments through CI/CD
• Continuously learn through internal and external training

Platform Engineering Professional – Data Engineer

Human Resources

• responsible for actively helping the implementation of any HR policies, systems, projects, and processes with strong change management action
• assist in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures
• provide an excellent HR customer service to colleagues by managing tasks effectively and within defined SLAs
• manage a wide range of administrative tasks related to the whole employee lifecycle (e.g. onboarding, employee record management, compliance cases, query management, offboarding process)
• produce accurate reports and conduct audits using MyHR (SuccessFactors) and other HR systems whilst ensuring adherence to confidentiality and data protection policies
• continuously deepen your expertise in the HR system to be able to effectively support stakeholders and colleagues
• assist with the implementation of people strategies and standard operational procedures in order to support the achievement of the organizational objectives
• execute your tasks in a timely and accurate manner, meeting all legal and regulatory requirements as well as the agreed performance objectives
• work alongside HR professionals on the implementation of transformation and change projects to improve the effectiveness of the business function

HR Advisor

Business Operations

• Budget Management: you will ensure all resources are allocated and accounted for, in line with available budget, effective change control, risk identification and management, and providing effective and accurate reporting and analysis - critical to driving business decisions.
• Accurate Forecasting: You hold the reins of precision, ensuring monthly forecasts align with predetermined budgets. Your close collaboration with unit leads senior managers and project managers guarantees the quality and reliability of these forecasts.
• Effective Billing: You are tasked with the responsibility of ensuring that units you support wholly and efficiently recover costs in accordance with approved funding.
• Comprehensive Financial Reporting: Through close collaboration with Project Managers, you produce financial reports that are easy to understand, upholding the highest standards of accuracy.
• Proactive Risk Management: you continuously identify, track, manage, and report financial risks, issues, and opportunities, thereby fostering financial resilience.
• Business Operations – the role will require you to lead, or support on any number of business operations initiatives which may or may not be commercial in nature.

Business Operations Manager

IT Support

• Be part of the account leadership team and the customer's trusted advisor
• Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders.
• Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
• Ensure technical risks and issues are managed and mitigated
• Provide leadership to the operational teams in moments of major customer jeopardy
• Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery

Principal Enterprise Architect

Compliance

• Lead and oversee international trade compliance, customs compliance, export controls, licensing, and sanctions adherence across the Americas region.
• Develop, implement, and audit robust programs covering import/export classifications, valuations, licensing, sanctions screening, and FTA utilization and associated filings.
• Collaborate with supply chain, legal, sales, and procurement teams to support business growth while navigating complex regulations.

Compliance Specialist

Sales

• Supports the implementation of specific customer service management plans
• Ensures customer value realisation, retention and renewals
• Monitors and supports customer service metrics
• Executes customer service activities within guidelines and policies
• Implements ways to improve working processes within customer service responsibility