Satcom 24/7 Service & Operations Engineer
BT Group
full-time
Posted on:
Location Type: Office
Location: Madley • United Kingdom
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About the role
- Monitoring and management of our satellite services
- Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed.
- Lead incident and fault triage, driving rapid resolution and escalation.
- Work closely with 2nd/3rd line teams, Ground Agents and international partners.
- Maintain accurate reporting and clear communication with customers.
- Operate Earth Station equipment
- Monitor key site systems (fire alarms, power systems, heating, etc.).
- Support continuous service improvement and optimisation.
Requirements
- Someone who enjoys technically complex environments.
- Strong problem solving skills under pressure.
- Excellent customer focus and communication.
- Ability to build strong team and customer relationships.
- Willingness to learn new systems and technologies.
- A proactive and collaborative approach.
- Role requires the ability to obtain and hold SC Clearance.
Benefits
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementfault triageservice interruption managementEarth Station equipment operationsystem monitoring
Soft Skills
problem solvingcustomer focuscommunicationteam buildingcollaborationproactive approach
Certifications
SC Clearance