Infrastructure Engineering Professional – Financial Trading
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Hong Kong • Hong Kong
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About the role
- Providing best in class support to our BT Trading and Command customers via the Zendesk ticketing application.
- Always ready to follow-up with a swift telephone call to understand the incident and collect the logs required.
- When required, acting as a Project resource for installations and complex upgrades.
- Work may be conducted onsite or remotely, depending on customer requirements.
- Supports incident management, prioritisation and diagnostics related activities, logically troubleshoots customer issues or incidents, and escalates issues if necessary.
- Encourages a healthy and professional relationship with suppliers and senior internal stakeholders, ensures excellence customers engagement.
- Contributes to the maintenance of IT Infrastructure components, tools or locations and executes the designs on services (e.g., network, security, storage, compute), which are to be produced in line with design standards.
- Ensures that services are aligned to the client’s business requirements.
- Ensures adherence to all standards, processes, policies, and work instructions as determined across the BT Group.
Requirements
- Technical Support: Level 2/Intermediate.
- Infrastructure Architecture/Design: Level 3/Advanced.
- Troubleshooting: Level 2/Intermediate.
- Escalation Management: Level 2/Intermediate.
- Problem Solving: Level 2/Intermediate.
- Incident Management: Level 2/Intermediate.
- Growth Mindset: Level 2/Intermediate.
- Issue Resolution: Level 3/Advanced.
- Issue Diagnosis: Level 3/Advanced.
- Service Level Agreement Management: Level 2/Intermediate.
- Data Centre Infrastructure: Level 2.
- BT Trading platform certified.
- Good knowledge of Session Initiation Protocol (SIP).
- Working knowledge of Cloud technologies.
- Good knowledge of TDM protocols, particularly E1/T1.
- Working knowledge of Session Border Controllers (SBC).
- Working knowledge of Voice Recording.
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportInfrastructure ArchitectureTroubleshootingEscalation ManagementProblem SolvingIncident ManagementIssue ResolutionIssue DiagnosisService Level Agreement ManagementData Centre Infrastructure
Soft Skills
Growth MindsetCustomer EngagementProfessional Relationship Management
Certifications
BT Trading platform certified