BT Group

Data Engineer

BT Group

full-time

Posted on:

Location Type: Office

Location: Exeter • United Kingdom

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About the role

  • Resolve complex technical issues escalated from second line, delivering timely and effective outcomes for the customer.
  • Investigate and troubleshoot unfamiliar issues, applying technical expertise to identify root causes and sustainable solutions.
  • Manage and prioritise your workload to meet key performance indicators, while supporting lifecycle management and security vulnerability remediation across the network estate.
  • Contribute to continuous improvement initiatives and maintain up-to-date knowledge of BT products, solutions and industry developments through ongoing professional development.
  • Deliver an effective, innovative and ISO20K-compliant service that meets contractual commitments and evolving customer needs.

Requirements

  • You must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
  • A customer-focused approach, with a commitment to delivering proactive, high-quality service and taking ownership of actions and outcomes.
  • Experience working collaboratively across cross-functional or virtual teams, with the ability to build positive relationships at all levels and communicate technical information clearly to non-technical audiences.
  • Experience in at least two of the following: Cisco networking (including CCNA or working towards), network security, wireless networking, Cisco Prime/ISE/DNAC, or SolarWinds.
  • Ability to produce clear technical documentation, alongside knowledge of EMS products, customer IT systems and applications.
  • Experience working with ITIL processes, including supporting process training or briefings, monitoring performance and compliance, and contributing to process reporting.
Benefits
  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV package, including 50% off EE mobile pay monthly or SIM only plans
  • Access to 100’s of retail discounts including the BT shop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetwork securityCisco networkingwireless networkingCisco PrimeCisco ISECisco DNACSolarWindstechnical documentationITIL processes
Soft Skills
customer-focusedproactive serviceownershipcollaborationrelationship buildingcommunicationclear communicationcontinuous improvementworkload managementperformance monitoring
Certifications
SC ClearanceNPPV 3 ClearanceCCNA