Sales Coach
BT Group
full-time
Posted on:
Location Type: Office
Location: Gurugram • India
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About the role
- Supports the implementation of specific customer service management plans
- Ensures customer value realisation, retention and renewals
- Monitors and supports customer service metrics
- Executes customer service activities within guidelines and policies
- Implements ways to improve working processes within customer service responsibility
Requirements
- Customer Service Professional required
- Supports customers across all channels
- Delivering customer value and success
- Complaint Management
- Communication
- Issue Diagnosis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Customer Experience
- Commercial Acumen
- Time Management
- Customer Relationship Management
- Feedback Management
- Technical Support
- Decision Making
- Business Process Improvement
- Growth Mindset
- Stakeholder Management
- Conflict Resolution
- Inclusive Leadership
Benefits
- Flexible Working
- Rewards & Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Relationship ManagementComplaint ManagementTechnical SupportIssue DiagnosisIssue ResolutionBusiness Process ImprovementCustomer Service MetricsCustomer Service ManagementContinuous ImprovementCustomer Experience
Soft Skills
CommunicationProblem SolvingDecision MakingTime ManagementStakeholder ManagementConflict ResolutionInclusive LeadershipCommercial AcumenGrowth MindsetCustomer Value Delivery
Certifications
Customer Service Professional