Solutions Architect – Contact Centre
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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Tech Stack
About the role
- Collaborate with colleagues, stakeholders, and customers to design and deliver reliable, fit‑for‑purpose digital solutions across both office-based and remote environments.
- Work directly with customers to understand their needs, build trusted relationships, and ensure solutions align with their priorities.
- Communicate clearly and effectively, simplifying complex challenges for a wide range of audiences.
- Take ownership of the end‑to‑end solution architecture lifecycle — from requirements gathering through to delivery readiness.
- Ensure all solutions meet required security, compliance, and regulatory standards.
- Identify, assess, and mitigate risks to support successful project delivery.
- Drive continuous improvement and influence better ways of working.
- Build strong partnerships across teams and support colleagues to achieve shared outcomes.
Requirements
- Advanced capability across key architecture and delivery disciplines
- Solution architecture, solution design, and system design (advanced)
- Requirements gathering, requirements analysis, and service delivery optimisation (advanced)
- Cloud compute experience, including infrastructure and platform solutions delivered via third‑party providers (advanced)
- Bid management, proposal development, and product roadmap development (advanced)
- Change management and technology strategy, with the ability to align solutions to business goals (advanced)
- Strong communication, negotiation, presentation, and stakeholder engagement skills
- Intermediate experience across areas such as risk management, regulatory compliance, business analysis, learning ability, and vendor management
- Specialist Contact Centre Expertise (one or more of):
- Data Centre Technology (DC Tech)
- Genesys Cloud Contact Centre
- Avaya Contact Centre
- Contact Centre Applications
Benefits
- 10% on target annual bonus
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- X4 Salary Life Assurance
- Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
- 25 days annual leave (not including bank holidays), increasing with service
- Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package
- Access to 100’s of retail discounts including the BT shop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architecturesolution designsystem designrequirements gatheringrequirements analysisservice delivery optimisationcloud computebid managementproposal developmentchange management
Soft Skills
communicationnegotiationpresentationstakeholder engagementrelationship buildingrisk assessmentcontinuous improvementownershipcollaborationinfluence