BT Group

Senior Service Desk Analyst, Italian

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

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Job Level

Senior

About the role

  • You will do technical support for enterprise customers using technical skills acquired on internal trainings
  • You will support Voice and Data technology devices produced by Avaya and Cisco
  • You will coordinate the resolution end-to-end between customer, supplier, and resolver teams
  • You will be involved in managing contractual obligations with suppliers

Requirements

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
  • Good stress management skills in a fast-paced demanding field
  • ITIL and Cisco troubleshooting experience is an advantage
  • Customer support experience is an advantage
  • Fresh graduates are welcome
  • Network experience OR French language skill is required
  • English on a fluent level
  • Italian on a fluent level is a must
Benefits
  • This role has an element of Hybrid working
  • Reasonable adjustments for the selection process if required
  • Internal application process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportVoice technologyData technologyCiscoAvayaITILtroubleshootingnetwork experiencecustomer supportfluent English
Soft Skills
customer needs assessmentcooperative attitudeeffective communicationproblem organizationresponsibilityproactive approachstress managementteam collaborationengagementdecision-making