Sales Coach
BT Group
full-time
Posted on:
Location Type: Office
Location: Kolkata • India
Visit company websiteExplore more
About the role
- Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals.
- Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards.
- Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
- Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies.
- Supports in the implementation of ways to improve working processes within the area of customer service responsibility.
Requirements
- Complaint Management
- Communication
- Issue Diagnosis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Customer Experience
- Commercial Acumen
- Time Management
- Customer Relationship Management
- Feedback Management
- Technical Support
- Decision Making
- Business Process Improvement
- Growth Mindset
- Stakeholder Management
- Conflict Resolution
- Inclusive Leadership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Complaint ManagementIssue DiagnosisIssue ResolutionTechnical SupportBusiness Process Improvement
Soft Skills
CommunicationContinuous ImprovementProblem SolvingCustomer ExperienceCommercial AcumenTime ManagementDecision MakingGrowth MindsetStakeholder ManagementConflict Resolution