BT Group

Customer Service Technical Support Advisor, German

BT Group

full-time

Posted on:

Location Type: Office

Location: Budapest • Hungary

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Tech Stack

ServiceNow

About the role

  • Maintaining communication with both customers and resolvers (internal and external)
  • Informing customers about the progress of ongoing resolutions and keeping them updated on the status of their issues
  • Coordinating resolver teams, ensuring that the right resources are allocated and that the resolution process proceeds smoothly
  • Tracking and following up on your assigned incidents to ensure they are resolved within the agreed timelines
  • Intervening, when necessary, to accelerate the resolution process

Requirements

  • Fluent in both German and English at a professional level
  • Strong problem-solving skills and a can-do attitude
  • Familiarity with tools such as SNOW (ServiceNow), Putty, Outlook, and Teams is a plus
  • Customer Focus: The ability to communicate with customers in a way you would want to be treated when using a service
  • Teamwork: Working collaboratively with your direct BT team and across departments
  • Taking Ownership: Viewing every task and request as your own responsibility
  • Problem-Solving: Proactively identifying solutions to issues and challenges
  • Eagerness to Learn: A passion for continuous improvement and staying updated with new technologies and processes
  • Time Management: Ability to effectively manage time and prioritize tasks in a fast-paced environment
  • Technical Awareness: A basic understanding of IT infrastructure, troubleshooting methods, and how to use various service management tools effectively
Benefits
  • Correct salary with extra allowances (~15-20% extra to your base salary)
  • Cafeteria package - HUF 600,000/ year
  • Performance-based bonus
  • Comprehensive private health care package for all the employees, which can be extended to family members
  • Nursery support for mothers returning from maternity
  • Extended paternity leave: 10+10 day fully paid days
  • Commuting allowance
  • Home office allowance
  • Employee discount opportunities
  • Highly affordable mobile packages for the family as well
  • Employee Assistant Program (financial support, lawyer support, psychological support)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingIT infrastructuretroubleshooting methodsservice management tools
Soft Skills
customer focusteamworktaking ownershipeagerness to learntime management