Support Engineer

• Assist cross-functional teams with the sustainment of multiple integration lab configurations
• Interface with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
• Receive multi-tier support calls and enter trouble tickets into database
• Provide remote support for off-site customers
• Attend program team meetings to form an understanding of SIL (Software Integration Lab) needs
• Engineer SIL solutions based on Software requirements
• Fabricate wiring required to install hardware components
• Check event logs for servers, firewalls and alerts
• Provide complex PC hardware/software setup, support and repair
• Install desktop OS and application patches
• Advanced LAN troubleshooting, infrastructure support (wiring, soldering, troubleshooting and connectivity)
• Analyze customer organizational needs and contribute to the resolution of a wide range of computer problems
• Participate as a multidisciplinary production team member
• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes

Senior Associate, Tech Support Engineer

• Coordinar con áreas financieras, técnicas y comerciales la validación de la viabilidad económica de cada contrato.
• Evaluar escenarios que requieran subvenciones, provisiones o soporte comercial para contratos estratégicos.
• Mantener seguimiento y registros de provisiones, descuentos y aprobaciones asociadas al negocio.
• Brindar soporte técnico en cotizaciones de servicios contratados a asesores comerciales de servicio, jefes de sucursal y equipos de venta.
• Analizar necesidades operativas del cliente, considerando ruta, carga, kilometraje, tipo de operación, flota y nivel de servicio requerido.

Analista Técnico Comercial

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

Help Desk Support Analyst

• Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
• Clearly and empathically explain complex policies, procedures, and technical steps
• Troubleshoot user issues and guide customers through our electronic systems
• Review and evaluate applications for completeness and compliance with guidelines
• Efficiently manage client inquiries through a web-based ticketing system
• Maintain accurate records and enter data across various platforms
• Collaborate with team members to resolve issues and share best practices
• Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
• Proactively communicate updates and resolutions to key stakeholders

L1 Parchment Support Engineer

• Analyze, diagnose, and resolve technical issues or provide workarounds
• Investigate infrastructure problems (disk, memory, load, network, processes)
• Monitor systems, logs, and application behavior to identify incidents
• Collaborate with internal teams and external providers to ensure service delivery
• Follow up on incidents, document solutions, and ensure proper resolution while meeting SLA requirements
• Support customers and provide technical expertise when needed
• Contribute to continuous improvement by analyzing recurring issues
• Share knowledge and support team members development

Technical Support Engineer L1 – Windows

• Responsible for ensuring the successful integration, deployment, and optimal performance of the platforms by working closely with customers and cross-functional internal teams.
• Develop understanding of company’s products and technologies, plan and execute integration activities, monitor project progress, deploy and validate solutions in test environments, and provide ongoing customer support.
• Facilitate communication between stakeholders, deliver training to customers and support teams, continuously improve integration processes and tools, investigate technical issues, and collaborate with the Development team to resolve complex incidents.

VIE Integration and Support Engineer

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team.

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Senior Associate, Tech Support Engineer

Analista Técnico Comercial

Help Desk Support Analyst

L1 Parchment Support Engineer

Technical Support Engineer L1 – Windows

VIE Integration and Support Engineer

Help Desk Support Analyst

Help Desk Support Analyst

Help Desk Support Analyst

Staff Machine Learning Engineer, Community Support Engineering