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W

Help Desk Support Analyst

Westlake Financial

Help Desk Support Analyst providing IT support to Western Funding, a consumer finance company. Involves troubleshooting, user setup, and vendor communication.

Posted 6/24/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

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Hard Skills
IT troubleshootingWindows desktop OSWindows ServerActive Directoryuser permissionsnetworkingPC hardware knowledgedriver installation and repairMicrosoft Office suiteshared and network printers
Soft Skills
organizational skillsinitiativeproactiveownership of issues
Tools & Technologies
ticketing systeminventory system
Industry Keywords
user setuptermination requeststhird party vendorssystem logstraceability

About the role

Key responsibilities & impact
  • Process new user setup and termination requests in required systems.
  • Respond to phone calls, emails and online tickets using company’s ticketing system.
  • Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
  • Communicate with third party vendors and providers.
  • Maintain inventory system and keep a detailed log of assets for traceability.
  • Occasional weekend and evening support, either on call or on site when needed.
  • Be in charge of premises access, create, assign and disable identification badges.
  • Review system logs and escalate errors.

Requirements

What you’ll need
  • Minimum of 2 years of experience in IT troubleshooting and support.
  • Take initiative, be proactive and propose improvements to streamline existing processes.
  • Strong organizational skills and ability to take ownership of issues.
  • Basic PC hardware knowledge and computer device setup and troubleshooting.
  • Advanced knowledge of Windows desktop OS version 7, 8 and 10.
  • Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
  • Knowledge of shared and network printers.
  • Ability to troubleshoot, install and repair drivers.
  • Advanced knowledge of networking, setup and troubleshooting.
  • Knowledge of Microsoft Office suite, especially Outlook.

Benefits

Comp & perks
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet