Help Desk Support Analyst

Westlake Financial

Help Desk Support Analyst providing IT support to Western Funding, a consumer finance company. Involves troubleshooting, user setup, and vendor communication.

Posted 6/24/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Process new user setup and termination requests in required systems.
Respond to phone calls, emails and online tickets using company’s ticketing system.
Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
Communicate with third party vendors and providers.
Maintain inventory system and keep a detailed log of assets for traceability.
Occasional weekend and evening support, either on call or on site when needed.
Be in charge of premises access, create, assign and disable identification badges.
Review system logs and escalate errors.

Requirements

What you’ll need

Minimum of 2 years of experience in IT troubleshooting and support.
Take initiative, be proactive and propose improvements to streamline existing processes.
Strong organizational skills and ability to take ownership of issues.
Basic PC hardware knowledge and computer device setup and troubleshooting.
Advanced knowledge of Windows desktop OS version 7, 8 and 10.
Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
Knowledge of shared and network printers.
Ability to troubleshoot, install and repair drivers.
Advanced knowledge of networking, setup and troubleshooting.
Knowledge of Microsoft Office suite, especially Outlook.

Benefits

Comp & perks

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT troubleshootingWindows desktop OSWindows ServerActive Directoryuser permissionsnetworkingPC hardware knowledgedriver installation and repairMicrosoft Office suiteshared and network printers

Soft Skills

organizational skillsinitiativeproactiveownership of issues