Senior Associate, Tech Support Engineer

L3Harris Technologies

Technical Support Engineer assisting cross-functional teams with the sustainment of integration lab configurations at L3Harris. Providing remote support and ensuring operational efficiency for national security programs.

Posted 6/24/2026full-timeNashville • Tennessee • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AssemblyFirewalls

About the role

Key responsibilities & impact

Assist cross-functional teams with the sustainment of multiple integration lab configurations
Interface with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
Receive multi-tier support calls and enter trouble tickets into database
Provide remote support for off-site customers
Attend program team meetings to form an understanding of SIL (Software Integration Lab) needs
Engineer SIL solutions based on Software requirements
Fabricate wiring required to install hardware components
Check event logs for servers, firewalls and alerts
Provide complex PC hardware/software setup, support and repair
Install desktop OS and application patches
Advanced LAN troubleshooting, infrastructure support (wiring, soldering, troubleshooting and connectivity)
Analyze customer organizational needs and contribute to the resolution of a wide range of computer problems
Participate as a multidisciplinary production team member
Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes

Requirements

What you’ll need

Bachelor’s Degree and a minimum of 2 years of prior related experience
Graduate Degree or equivalent with 0 to 2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience
2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly
2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools
2 years of prior related experience in networking to include LAN's, routers and switches

Benefits

Comp & perks

9/80 schedule (Every other Friday off)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIL solutions engineeringPC hardware setupPC software setupLAN troubleshootingelectrical instruments designelectrical test equipment operationsolderingwiringnetworkingmechanical assembly

Soft Skills

cross-functional collaborationproblem-solvingcommunicationcustomer supportteam participationorganizational analysis