Staff Machine Learning Engineer, Community Support Engineering

Airbnb

Staff Machine Learning Engineer utilizing cutting-edge AI technologies to enhance customer support at Airbnb. Leading innovative initiatives and collaborating across teams to optimize service delivery.

Posted 6/24/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $212,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team.

Requirements

What you’ll need

PhD/Master’s degree, preferably in CS, or equivalent experience
9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Experience with LLM driven chatbot and Agentic AI products would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations.

Benefits

Comp & perks

Eligible for bonuses, equity, benefits, and Employee Travel Credits.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

machine learningAI systemsML engineeringlarge-scale software systemsLLM driven chatbotAgentic AI productsperformance optimizationproduct integrationscalable ML-powered productssoftware development

Soft Skills

communication skillsteam collaborationcross-functional teamworkleadershipproblem-solvingpassion for technologyknowledge sharingefficiencyadaptabilityinterpersonal skills

Certifications

PhDMaster’s degree