Airbnb

Data Scientist

• Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
• Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.
• Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, Capacity Planning and other cross-functional teams to provide actionable insights.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.
• Leverage AI to automate repetitive tasks and empower stakeholders.

Lead Advanced Analytics, Guest Product

Human Resources

• Partner with Business Talent teams to support the Employee Experience/People strategy for the defined business team(s). Serve as a key HR point of contact for business team(s) and activities to which the HR Generalist is aligned, and determine the best course of action to address and resolve people matters.
• Gain strong understanding of the business, and business strategies and roadmaps.
• Partner with Business Talent teams on function specific projects.
• Intake, analyze, identify and execute plans and solutions to effectively address a broad range of employee matters. Collaborate with appropriate EX partners where needed.
• Advise and coach people managers and employees on matters that require intervention and functional guidance. Help the workforce gain skills to operate effectively as business grows and scales.
• Build awareness among managers and employees of EX self service support. Wherever possible, enable the workforce to effectively resolve inquiries and matters independently.
• Partner with EX Centers of Expertise (COEs) to plan, manage and support cyclical programs including (but not limited to) performance management, annual compensation reviews, talent reviews and employee listening. Share content and process feedback with COE teams to ensure continuous improvement.
• Partner with key functional teams to ensure a stellar client experience including the Legal team to ensure compliance with employment regulations; Total Rewards in relation to compensation and benefits clarity and guidance; Talent Ops on talent processes/projects.
• Detect potential trends and patterns to inform organizational insights and contribute towards proactive planning and issue mitigation.
• Understand and track key performance indicators (KPIs) and metrics to manage performance, trends and impact.
• Maintain and update all HR data accurately within Workday.
• Promote, strengthen and embed Airbnb Core Values and Diversity and Belonging across the organization.

HR Generalist

Sales Operations Manager

• Define and execute the strategic vision for Hotels acquisition operations globally, aligning regional initiatives with global priorities and ensuring a consistent, high-performing approach across markets.
• Own the global Hotels acquisition funnel from lead generation through contract signed — monitoring performance at every stage, identifying drop-off points, and driving cross-functional solutions to improve conversion and velocity.
• Partner with the Hotels Onboarding program to ensure a seamless handoff from acquisition to onboarding — driving throughput, minimizing time between contract signed and go-live, and surfacing acquisition-side issues that create downstream delays.
• Partner with finance and sales leadership to design, manage, and evaluate sales incentive compensation programs for the Hotels acquisition team — ensuring plans are motivating, aligned with business goals, and driving the right behaviors across regions.
• Own rep-level goal setting for the Hotels acquisition team, translating business targets into individual quotas across regions. Lead acquisition forecasting, pipeline analysis, and capacity planning to ensure field teams and vendor partners are resourced and on track to deliver against plan.
• Work with marketing, product, tech, and vendor teams to drive lead scoring, prioritization, and workflow optimization — maximizing conversion rates and sales team efficiency across the funnel.
• Build analytical models and frameworks to understand acquisition performance — generating original analysis, sizing opportunities, modeling scenarios, and surfacing insights that don't yet exist. Translate findings into clear, actionable recommendations that influence business decisions and resource allocation at the leadership level.
• Serve as the primary global point of contact for Hotels acquisition operations, ensuring alignment, data integrity, and clear communication across regional and global stakeholders including sales, marketing, product, analytics, and finance.
• Serve as the internal subject matter expert on hotel acquisition levers — advising leadership and regional teams on which levers to activate for specific markets, segments, and growth opportunities.

Senior Sales Operations Lead

Manager

• Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.
• Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.
• Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management. Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace. These signals may also assist in reducing false positive risk and compliance actions as well.
• Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions. This would also be an area to manage account access among several different users with access to data, actions, and payment methods.

Senior Platform Manager, Payment Platform Accounts

Operations

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Operations Engineer, BizTech

Product Manager

• Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.
• Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.
• Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.
• Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.
• Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what's great for guests is also sustainable for the hosts and partners delivering the service.
• Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.

Product Manager, Services

Systems Engineer

• Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform.
• Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs.
• Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap.
• Lead technical design reviews and embed engineering best practices, from design through code review to production operations.
• Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics.
• Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization.
• Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

Staff System Engineer – BizTech

• Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS, managing configuration, permissions, integrations, and content architecture.
• Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management.
• Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term.
• Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem.
• Own the roadmap and day-to-day management of simulation tools (e.g., Zenerate or equivalent), authoring tools (e.g., Articulate or equivalent), design tools, and learner-facing platforms.
• Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's TMS, supporting in operations & reporting needs.
• Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement.
• Build scalable processes for tool onboarding, training, and adoption across the Training team.
• Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb's stack remains competitive and fit-for-purpose and drive cost efficiencies.
• Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership.
• Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions.
• Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements.
• Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools.
• Build and maintain reporting dashboards (Tableau experience is a strong plus) to provide visibility into learning outcomes for stakeholders at all levels.
• Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions.
• Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals.

Learning Tools Manager

Business Operations

• Align all functions to achieve Americas’s regional business objectives
• Own the conception, execution, and measurement of cross-functional initiatives
• Drive regular business operation meetings and initiate meaningful conversations
• Use data sources to analyze trends and present insights
• Assist the Directors in owning performance narratives for key metrics

Business Operations Lead

• Be the Advanced Analytics owner and expert on domain datasets. Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
• Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.
• Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, and other cross-functional teams to provide actionable insights.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.
• Leverage AI to automate repetitive tasks and empower stakeholders.

Staff Advanced Analytics, Guest Product

Marketing Operations

• Partner closely with Marketing leaders and other key cross-functional stakeholders to design, build, and/or optimize critical marketing frameworks, processes, tools, and assets.
• Support Marketing, Finance, and Program Management on designing and improving tools and processes that streamline budgeting, forecasting, resource planning, and project management.
• Support annual planning for Marketing, as a key element of central planning and budgeting.
• Distill complex or ambiguous information into clear, exec-ready presentations and memos.
• Serve as a critical partner and problem-solver for Marketing teams, e.g., defining new processes, assessing regional performance, developing HQ leadership updates, project tracking.
• Bandwidth permitting, support the central Marketing Ops team on Exec team special projects, e.g., developing the strategic framework and operating system for new company priorities and marketing capabilities The role will be expected to join key in-person moments, such as in-person planning sessions.

Marketing Operations Lead

Backend Engineer

• Architect and drive the technical strategy and architecture for our serving ecosystem, ensuring our APIs, services, and data pipelines not only work well now, but are evolving with the business’ needs
• Lead the development and optimization of real-time serving systems to deliver low-latency, high-throughput APIs for model predictions and personalized recommendations, ensuring reliable and scalable performance in production environments.
• Collaborate with other product engineers and cross-functional partners to develop new Host pricing functionality and surface model recommendations, insights and analytics
• Contribute to the development of long-term workflow strategies, roadmaps and ML serving development within the Host Pricing organization.
• Champion engineering excellence by establishing architectural standards and mentoring senior engineers to elevate the organization's technical maturity

Staff Backend Engineer, Host Serving and Access

Full-stack Engineer

• Build and operate cloud development environments and execution platforms for engineers and AI agents.
• Scale Kubernetes-based worker pools, control planes, and APIs for parallel and asynchronous workloads.
• Improve AirDev validation so engineers and agents can test changes quickly before CI.
• Strengthen source-control and code-review systems as PR volume, automation, and concurrency grow.
• Improve developer workflows across build, test, dependency management, and polyglot monorepo tooling.
• Diagnose production issues across distributed systems, networking, storage, and orchestration
• Setting technical direction and making high-stakes architectural decisions with significant ambiguity
• Mentoring engineers on the team and raising the quality bar through code review and design feedback

Lead Advanced Analytics, Guest Product

HR Generalist

Senior Sales Operations Lead

Senior Platform Manager, Payment Platform Accounts

Operations Engineer, BizTech

Product Manager, Services

Staff System Engineer – BizTech

Learning Tools Manager

Business Operations Lead

Staff Advanced Analytics, Guest Product

Marketing Operations Lead

Operations Engineer, BizTech

Staff Backend Engineer, Host Serving and Access

Senior Software Engineer, Dev Tools

Operations Engineer, BizTech