Airbnb

Product Manager

• Establish an inspiring vision for user-facing voice support products that meets the unique needs of guests, hosts, partners, and business users worldwide.
• Streamline experiences to build a help system that users rely on to instantly get the answers they need.
• Harness AI to incorporate and personalize AI tools, ensuring smooth transitions between AI and human support for complex queries.
• Build a Voice AI ecosystem that customers love, and one that is personalized to their needs.
• Measure and improve impact. Lead assessments of product performance using data-driven insights (issue rates, feedback metrics, etc.) while driving continuous enhancements and setting ambitious KPIs.
• Develop the platform product roadmap and build consensus on prioritization which drives product execution
• Collaborate across engineering, design, and operations teams to deliver a seamless help experience, and build alignment for roadmap prioritization and execution.

Staff Product Manager, Voice AI

Engineering Manager

• Work with tech leads, peers, and partners to define and execute on a coherent vision and roadmap for Airbnb’s cloud network infrastructure and related components
• Build a robust team by attracting top talent, coaching individuals and team
• Nurture a culture of technical quality from design, through code review, to production
• Build strong partnership and alignment with teams across engineering
• Nurture relationships with open source communities and external service partners

Engineering Manager, Network Infrastructure – Cloud

iOS Engineer

• Collaborate with cross-functional partners such as Product Managers, Experience Designers and Engineers to design and deliver high-quality products on iOS, with a strong focus on user privacy.
• Identify areas of improvement and drive mobile best practices, particularly in the realm of data security and privacy.
• Build efficient and reusable mobile components and architect reliable, performant, and scalable mobile solutions for account and identity management, and privacy features.
• Working closely with Android and Web engineers on the team to develop foundational, cross platform solutions for account, identity, and privacy.

iOS Software Engineer, Guest & Host

• Build world-class browse and search experiences for millions of Airbnb users on the iOS app.
• Prototype and deliver novel user experiences; iterate with design and product partners.
• Solve architectural, performance, and scalability challenges while working with the codebase.
• Guide, mentor, advocate for, and support the career growth of junior engineers and individual contributors.
• Collaborate with cross-functional partners to design and deliver high-quality Search features and enhancements for the Airbnb iOS app.
• Identify areas of codebase improvements, drive mobile best practices, and architect performant, reliable, and scalable mobile solutions.
• Provide input on the team’s roadmap and technical direction and advise stakeholders on technical scope and feasibility of complex product requirements.
• Follow data-informed approaches to conduct experiments and iterate on features.

Senior iOS Engineer

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product) from ideation to implementation at scale
• Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions to unlock product innovation
• Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture
• Translate prototypes to high quality, scalable, and maintainable production code through iterative development
• Partner with peer engineering teams to integrate new features that impact different areas within the product
• Provide critical input in team roadmap and technical direction and influence stakeholders to adopt team goals and roadmaps
• Identify areas of improvement and drive best practices
• Mentor, guide, and support the career growth of individual contributors
• Collaborate closely with Design partners to rapidly ideate, prototype, develop, and ship innovative product experiences

Staff iOS Engineer

Cloud Engineer

• Technical leader for the lifecycle management of Airbnb's Kubernetes compute platform
• Enable the Cloud Infrastructure organization to work efficiently and effectively by enhancing all aspects of the engineering experience
• Provide reliability, scalability, security, and developer experience necessary for infrastructure and product teams
• Provide technical leadership on high-impact projects
• Influence and coach a distributed team of engineers
• Deliver enhancements that drive the cost efficiency of the cloud platform
• Facilitate alignment and clarity across teams on goals, outcomes, and timelines
• Manage project priorities, deadlines, and deliverables
• Contribute to the multi-year strategy to evolve Airbnb’s Cloud Platform
• Design, develop, test, deploy, maintain, and enhance the Airbnb compute platform.

Senior Staff Engineer – Cloud Infrastructure, Compute

• Lead a team of software engineers building core data platform capabilities that power application-level use cases across Airbnb
• Define and execute on a multi-year vision to unify how derived data is produced, consumed, and served in online contexts
• Evolve and scale a suite of services, APIs, and data models central to application and ML infrastructure
• Partner with engineering and product teams to standardize entity-based access patterns, improve data reliability, and reduce integration overhead
• Drive adoption of platform capabilities by collaborating with partner teams to deeply understand use cases and deliver intuitive solutions
• Build and grow a healthy, high-performing team emphasizing product thinking, technical depth, and developer empathy
• Collaborate with Staff+ engineers, TPMs, and cross-functional stakeholders to define team strategy and execution plans
• Review and provide feedback on technical designs related to system and API design, and serving patterns
• Support the team in operational excellence, reliability, and continuous improvement of core systems
• Mentor team members, provide coaching and career development, and foster a culture of curiosity and ownership
• Represent the team in broader planning forums, driving alignment and contributing to org-wide platform strategy

Engineering Manager, Data Frameworks

Manager

• Lead, mentor, and develop the Help Center content team to deliver world-class self-service support experiences for Airbnb’s global community.
• Shape the strategic vision, goals, and key performance indicators for Help Center content; drive team accountability for outcomes aligned to Airbnb’s business and customer service priorities.
• Collaborate effectively with cross-functional partners to evolve self-service content, its supporting architecture, and strategies for delivery and discovery.
• Champion data-driven content and user experience decisions utilizing analytics, insights, and experimentation to measure impact, identify gaps, and drive continuous improvement.
• Oversee content planning, production, and governance—ensuring quality, accuracy, consistency, and brand alignment across all public-facing support materials maintained by the team.
• Evaluate and rationalize technical and operational enhancements, coordinating projects to advance search, navigation, accessibility, consumability, and internationalization.
• Build frameworks and scalable processes for authoring, editing, reviewing, organizing, and optimizing, enabling global operational excellence.
• Represent the Help Center team in strategic and executive-level conversations, surfacing recommendations, risks, and resourcing needs.
• Foster a culture of inclusion, curiosity, and collaboration within the team and broader organization, stewarding talent development and engagement.

Manager, Help Center

Android Engineer

• Provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale.
• Drive projects that increase the productivity of the Android community at Airbnb and unlock new capabilities through frameworks and tooling.
• Collaborate with team members & cross functional partners to identify opportunities for improving developers’ productivity.
• Drive roadmap projects and deliver high quality results.
• Improve existing frameworks & build system to deliver on ambitious vision.
• Work on projects spanning frameworks, tooling, build systems, CI, Testing, and IDE integrations.

Senior Software Engineer, Android

Full-stack Engineer

• Protecting every step of the Airbnb user journey—from first sign-up and login, to booking, messaging, managing accounts, and beyond.
• Detect, prevent, and respond to fraud and abuse using data-driven heuristics, advanced machine learning, and human operations.
• Design and build robust backend systems for detecting, investigating, and responding to suspicious behaviors.
• Optimize existing services for scalability and reliability.
• Own and deliver projects end-to-end, from architecting backend systems to improving reliability of integrations with trust and safety systems.
• Collaborate with product managers, data scientists, engineers, fraud intelligence, and operations teams to design solutions that impact user trust and business success.
• Investigate unusual user behaviors or new security threats and develop tools or dashboards for faster fraud detection and response.
• Write, review, and ship clean, testable code; participate in meetings, code reviews, and design discussions.
• Work on enhancements that make it easier for internal operators to review flagged activities or for users to resolve account issues with low friction.
• Learn new technologies and best practices in security and user experience to improve safety and usability of Airbnb.

Senior Software Engineer, Account Integrity

Platform Engineer

• Work closely with the core data engineering team, data services team, and other product engineering teams in the Community Support Platform, understanding their productivity and data authoring pain points, and build solutions to resolve them scalably and flexibly.
• Deeply understand the different logging and data processing frameworks and collaborate with data infrastructure teams and evolve how we integrate data flows between different frameworks and serving layers worlds, ML and non-ML, and allow systems to deal with data more effectively
• Own challenges end-to-end, proactively addressing gaps and acquiring new skills to resolve complex issues.
• Mentor and inspire your teammates in enabling code quality, operational excellence, and shared learning.
• Participate in all phases of software development from architecture/design through implementation, testing, and on-call.
• Develop, automate and standardize: logging, enriching, serving data for ML training, inference, benchmarking and monitoring (anomaly detection, safe deploys) to build the next generation of Generative AI products
• Enable data engineers and analytics engineers to author data products
• Design, build, and maintain robust and efficient data pipelines and APIs that collect, process, and serve data from various sources, including backend events logged as part of LLM flows, customer interactions across multiple channels, CS agents, LLM evaluations etc.

Staff Data Platform Engineer, Community Support Platform

• The Community You Will Join: You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers.
• The Difference You Will Make: This role will manage a team of Learning Performance Managers and Tactical Planning Managers who will define and implement a transformative roadmap for our Training team. Together, these two roles will drive measurable value for customers by creating solution-focused learning strategies and identifying whitespace opportunities within their workforce development goals, and then leading cross-functional initiatives to launch and monitor results.
• A Typical Day: Regularly meet with your direct reports to coach performance, set expectations, offer guidance, and ensure work is aligned with defined strategy and progressing effectively. Provide updates on strategic initiative progress and results to senior leadership. Regularly report on bandwidth usage and availability, project assignments, and team efficiency. Provide recommendations on continuous improvements to team ways of working to improve performance and efficiency. Stay current with industry trends, best practices, and emerging technologies to bring innovative ideas to clients. Provide coaching to team on areas such as managing client relationships/workgroup relationships, ensuring clear communication and understanding of their needs. Collaborating with clients to understand their needs and specific solution requirements and provide customized solutions. Serving as a trusted advisor, ensuring continuous alignment with client’s evolving needs while identifying whitespace opportunities within client focus areas to expand solution adoption. Developing a strategic point of view that integrates relevant products and services from our portfolio to address client challenges. Defining and track performance metrics to measure the success of deployed solutions. Providing insights and recommendations to clients based on data-driven results and analysis. Acting as single coordinator of major project workstreams for Training, such as One Company Roadmap, bi-annual release cycles, CS, AirCover, and Trust prioritized initiatives, Training Transformation initiatives. Project / program management duties in the realms of company roadmap and Training Transformation. Any other duties the Employee may be instructed to carry out by Training leadership from time to time that are reasonably within the scope of the Employee’s job position and work capabilities

Manager, Learning Performance

• Build backend services and APIs to create scalable engineering systems
• Work with data scientists, business analysts and operations to define, capture, and use real-time event data for business insights and product feature
• Collaborate with infrastructure engineering teams to participate in, validate, and evolve how we build, test, and deploy code in a distributed Service-Oriented Architecture
• Alter existing and develop new data access and protection patterns to ensure our community’s personal data is safe and secure, at scale
• Lead through influence and collaboration to transform concepts into reality
• Contribute to the broader technical vision to deliver a flexible, scalable, and highly available solution

Senior Software Engineer, Payments

• Lead the strategic engagement roadmap for the Global Law Enforcement Engagement program within Law Enforcement Operations (LE Ops) and liaise with law enforcement entities on significant investigations and data disclosure requests.
• Build trusted relationships with global law enforcement entities; coordinate with legal, policy, and security teams across regions.
• Report directly to the Senior Manager, Global Law Enforcement Operations & Organized Criminal Syndicate Investigations.
• Develop programs, events, and presentations to educate agencies and multinational partners; deepen cooperation and trust and safety at Airbnb.
• Manage logistics of projects from start to finish, including scoping opportunities, contract alignment, rollouts and budgets.
• Travel frequently and operate in high-risk environments while maintaining 24/7 readiness with law enforcement.