Airbnb

Community Manager

• Launch and manage host growth programs in Brazil, including the Co-Host Network and Superhost Ambassadors
• Design playbooks and adapt central frameworks to local market dynamics
• Partner with commercial, community, sales operations, and cross-functional teams to pilot scalable projects and initiatives
• Analyze program performance and insights to develop strategic plans
• Support recruitment and onboarding education for co-hosts, Ambassadors, and hosts
• Analyze regional and territory business trends to identify and scale growth opportunities
• Design, pilot, and test levers supporting host growth at scale
• Develop and maintain a community forum for program, product, and community support
• Execute workshops, events, webinars, partnerships, and other integrated growth channels
• Design and operationalize email and scaled communication campaigns
• Serve as primary contact for hosts, advising and supporting their property management businesses
• Build sentiment and feedback channels and package insights for product and central programs
• Own revenue and host growth goals, develop programs, implement plans, and evaluate efficacy
• Develop project plans, collaborate with global stakeholders, and craft mitigation plans
• Support development, execution, and scaling of pilots
• Apply change management methodologies when deploying solutions and processes
• Lead community resource development and support online and offline community events
• Develop deep knowledge of assigned geographic markets and local trends

Senior Community Growth Manager

Manager

• Lead development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, payment methods, and processing resilience
• Provide product leadership alongside Engineering on redundancy, vaulting, processor performance and optimization, and availability across the payment funnel
• Oversee the end-to-end product development lifecycle from concept and feasibility analysis through execution, launch, and post-launch optimization
• Guide and collaborate with Engineering, Design, Product Marketing, Platform Risk, Compliance, and other cross-functional teams
• Lead, mentor, and develop a high-performing team of senior platform managers
• Contribute expert insights on competitive landscape, emerging technologies, and consumer trends to broader payments platform strategy
• Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and cross-functional partners
• Define and monitor key product metrics to ensure product quality and continuous improvement

Senior Manager, Platform Management

• Develop and implement Airbnb’s legislative and public policy objectives, including advocacy priorities, positions and strategies
• Review legislative language, draft comments and research issues affecting Airbnb’s priorities
• Maintain relationships with legislative, executive and administrative offices, allied groups and coalition partners
• Represent Airbnb in meetings with government and elected officials, industry associations, hosts and other stakeholders
• Represent Airbnb at public speaking engagements as directed by the Head of Public Policy
• Manage consultants and agencies supporting campaign plans
• Report progress accurately and regularly and flag roadblocks promptly
• Collaborate with cross-functional partners to align policy plans with business priorities
• Monitor and track legislation and regulatory matters
• Support Airbnb’s legislative and public policy activities as needed

Manager, Public Policy – Southeast & Gulf

Operations

• Lead the Scaled Services team and serve on the FSI leadership team, reporting to the Director of Fraud and Safety Investigations
• Manage three people managers overseeing Strategic Program Implementation, Internal Tooling, and Quality Assurance and Standards, plus an individual contributor leading self-serve data and business intelligence
• Set strategy and operating rhythm against FSI's roadmap, quality goals, and efficiency targets
• Build a high-performance culture across a distributed team
• Oversee end-to-end launch delivery across FSI, including product, policy, and workflow changes
• Champion solution design and testing before initiatives scale to partner sites
• Partner with Product, Engineering, Analytics, Policy, Program Management, and Shared Services
• Own the operations tools roadmap and drive implementation and adoption
• Build and test internal tooling workflow guides for agent case handling
• Advocate for tooling improvements that increase agent efficiency and accuracy
• Support business continuity through RTB tooling support alongside Engineering
• Serve as subject matter expert on technical tools and operational processes
• Lead internal tools and automated data models powering FSI operations, targeting self-service through Claude and MCP integration
• Govern shared metric definitions and data infrastructure
• Ensure data foundations are structured, governed, accessible, and AI-ready
• Oversee workflow adherence, overturn rates, workflow quality, and UAT for new launches
• Serve as centralized quality authority across FSI domains
• Identify systemic quality improvements tied to workflow, policy, and tooling gaps
• Build relationships with Product, Engineering, Data Science, and Analytics partners
• Communicate operational and technical tradeoffs to executive and senior leadership
• Advise FSI leadership peers using data, quality insights, and tooling capabilities

Senior Manager, Scaled Operations, FSI

Full-stack Engineer

• Work with large-scale backend systems to detect fraudsters using rules and productionalized machine learning models
• Collaborate with machine learning engineers, product managers, operations, and data scientists to identify business-impact opportunities and prioritize fraud detection and mitigation requirements
• Build tooling and automation for operations to reduce fraud more effectively
• Build user challenges to prevent fraudulent listings while reducing impact on legitimate users
• Develop location-verification user challenges
• Automate fraud investigations
• Improve operations tooling
• Build data pipelines for machine learning
• Reduce fraud at scale
• Investigate end-to-end systems to identify where fraud occurs and projects that reduce fraud losses and protect Airbnb users

Software Engineer, Trust

iOS Engineer

• Build iOS experiences bringing account features to millions of Airbnb guests and hosts
• Own complex features end-to-end, from technical design through launch
• Design and build iOS features using modern declarative UI and unidirectional state architecture
• Partner with product and design to turn concepts into polished, accessible iOS experiences
• Collaborate with backend, Android, and web engineers to maintain consistent feature behavior and data across platforms
• Write clean, well-tested, maintainable code
• Participate in code and design reviews
• Mentor engineers and improve iOS engineering practices as the team scales
• Troubleshoot and resolve iOS app performance and reliability issues
• Establish patterns and technical foundations for the growing iOS presence of Passport & Commerce

Senior iOS Engineer, Passport & Commerce

General Counsel

• Own high-stakes disputes, investigations, and strategic counseling from first assessment through resolution
• Serve as a strategic leader across a diverse portfolio of complex litigation and pre-litigation matters in numerous jurisdictions
• Handle highly sensitive matters with judgment, discretion, and care
• Manage outside counsel, including budget, strategy, work product, and results
• Drive matters through early case assessment, witness preparation, depositions, mediation, and settlement recommendations
• Identify and resolve potential disputes and provide practical risk mitigation advice to business clients
• Partner with compliance, public policy, and legal colleagues across functions and borders
• Analyze legal risk across the business, including new products and services
• Build scalable processes and procedures for a rapidly growing global business
• Report to Airbnb's Lead Counsel, Litigation, Risk and Regulatory

Senior Counsel, Litigation

• Lead the development and refinement of systems powering payments compliance.
• Design and build service-oriented, configurable, auditable Compliance systems that leverage existing Airbnb capabilities.
• Collaborate with Product, Design, Policy, Operations, and other cross-functional partners to define and ship impactful features.
• Partner with other engineering teams to serve users holistically.
• Establish technical vision and alignment across engineering and cross-functional teams.
• Lead and mentor engineers inside and outside the immediate team.
• Advance Airbnb engineering processes and technical foundations.
• Drive systemic improvements to streamline development, reduce toil, and increase technical quality and operational excellence.
• Build compliance experiences for hosts and guests, including required information collection and management.
• Develop systems for screening individuals and businesses against global regulatory requirements.
• Implement continuous auditing to verify compliance controls are applied as intended.

Staff Software Engineer, Payments Compliance

• Retain, grow, and optimize host entrepreneurs and rising hosts in the assigned territory
• Help hosts optimize listings, improve pricing strategies, and enhance success on Airbnb
• Ensure the health and expansion of supply in the West Territory
• Manage hosts and acquire high-quality inventory
• Develop supply acquisition strategies and strategic partnerships
• Create scalable, localized supply management strategies for established and emerging markets
• Build, manage, and expand partner relationships to surpass quarterly sales targets
• Conduct optimization calls and business reviews with partners
• Implement strategies to manage and optimize strategic partnerships
• Prospect and onboard new, high-quality supply
• Educate clients on product updates and relay product and public-policy feedback to internal stakeholders
• Use data to identify strategic growth opportunities and allocate resources
• Develop and implement engagement projects within the territory
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams
• Analyze local market trends for internal and external stakeholders
• Support software partnerships and provide technical assistance to hosts and guests
• Represent Airbnb in meetings with hosts and at industry conferences
• Support host community programs

Senior Market Manager

Product Manager

• Develop and maintain the product vision, strategy, and roadmap for People to Meet across guest and host journeys
• Translate guest, host, and partner feedback into product features and positioning
• Develop public-facing messaging and narrative, communicating the value proposition to guests, hosts, and media
• Align product teams and cross-functional partners across marketing, communications, research, and product marketing management
• Grow and shape the supply of social formats by partnering with hosts and creators
• Own the guest connection experience before, during, and after events
• Champion trust, safety, and privacy in in-person connection products
• Ensure the People to Meet storefront is healthy and listings meet a high quality bar
• Make user-focused prioritization and judgment decisions
• Execute product launches and deliver business and user impact
• Role-model open communication and curiosity

Program Manager

• Own and drive complex, cross-functional localization programs from strategy through execution, serving as the single point of accountability for technical localization operations
• Translate strategic priorities into executable technical roadmaps and surface tradeoffs early
• Design, innovate, and implement scalable localization solutions using AI and machine translation to improve quality, cost, and delivery efficiency
• Shape Airbnb’s technical localization direction and influence long-term technology roadmaps with localization leadership and internationalization engineering partners
• Manage technical relationships and integration solutions with external Language Service and Technology providers
• Drive continuous improvement in localization processes, automation, and quality frameworks at scale
• Partner across engineering, product, localization operations, leadership, and external vendors

Lead Localization Operations Program Manager

• Define and drive the technical vision for the marketing content platform with a product-first mindset
• Lead and contribute to the full development cycle, including technical design, implementation, testing, experimentation, and deployment
• Build an agentic platform to create onsite and offsite marketing content in a no-code manner
• Transform the platform into an AI-driven system that turns marketing briefs into campaigns
• Participate in code and design reviews and provide constructive feedback
• Mentor and provide technical guidance to engineers
• Collaborate with engineering, marketing, creative, design, product, and other cross-functional partners
• Deliver flexible, efficient, scalable solutions with direct business growth impact

Staff Software Engineer – Marketing Technology

• Build microservices and APIs to drive platform integrations across web and mobile platforms
• Collaborate with cross-functional teams to build interfaces and systems that evolve to meet critical business needs
• Build platforms, infrastructure, applications, and tools
• Develop expertise in distributed systems, large compute clusters, and petabyte-scale storage infrastructure
• Scale distributed applications in a highly available 24x7 environment
• Make architectural trade-offs using design patterns and disciplined execution
• Build an extensible tax platform supporting Airbnb’s global growth and compliance
• Improve the accuracy, latency, and reliability of host-facing tax systems
• Lead engineers through significant architectural changes
• Shape the team’s technical roadmap and long-term strategy
• Collaborate with cross-functional teams and product stakeholders on complex global taxation challenges

Staff Software Engineer, Tax Engineering

Growth Marketing

• Lead Airbnb's global Host SEM program across Google, Bing, and emerging search channels to drive efficient host acquisition and long-term supply growth
• Develop and execute the strategic roadmap for Host SEM, aligning investment strategy and budget allocation with global and regional business priorities
• Design, execute, and scale experiments across bidding, creatives, landing pages, audiences, and measurement
• Partner with Supply, Data Science, Engineering, Brand, Creative, and Finance teams to deliver scalable growth solutions
• Own end-to-end program reporting and provide actionable insights for investment decisions and business performance
• Communicate strategy, performance insights, and recommendations to business partners and leadership through data-driven narratives and presentations
• Leverage AI, automation, and innovative marketing technologies to improve optimization, measurement, and operational efficiency

Growth Marketing Lead, SEM

• Define and drive the long-term vision and roadmap for Airbnb search, including natural-language, conversational search, query understanding, and intelligent ranking.
• Own the end-to-end guest search experience from expressed intent to finding the right option.
• Partner with engineering, applied ML, and data science teams to design, prototype, and ship AI-powered search experiences.
• Use quantitative analysis and A/B testing to validate improvements in relevance, conversion, and guest satisfaction.
• Translate ambiguous guest problems into prioritized product requirements.
• Collaborate with design and research to understand guest search behavior and identify opportunities for AI to reduce friction.
• Work cross-functionally with Host-side and Trust teams to surface inventory fairly and accurately.
• Communicate roadmap, results, and trade-offs to engineering partners and leadership.