Help Desk Support Analyst

Hankey Group

Help Desk Support Analyst providing IT support for Western Funding Inc. Process user requests, troubleshoot issues, and maintain system integrity in an on-site role.

Posted 6/24/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Process new user setup and termination requests in required systems.
Respond to phone calls, emails and online tickets using company’s ticketing system.
Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
Communicate with third party vendors and providers.
Maintain inventory system and keep a detailed log of assets for traceability.
Occasional weekend and evening support, either on call or on site when needed.
Be in charge of premises access, create, assign and disable identification badges.
Review system logs and escalate errors.

Requirements

What you’ll need

Minimum of 2 years of experience in IT troubleshooting and support.
Basic PC hardware knowledge and computer device setup and troubleshooting.
Advanced knowledge of Windows desktop OS version 7, 8 and 10.
Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
Knowledge of shared and network printers.
Ability to troubleshoot, install and repair drivers.
Advanced knowledge of networking, setup and troubleshooting.
Knowledge of Microsoft Office suite, especially Outlook.
Bachelor’s Degree in Computer Science or related technical field.
Certifications such as A+, Network+ are optional but preferred.

Benefits

Comp & perks

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
Gym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts
Dell Member Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT troubleshootingWindows desktop OSWindows ServerActive DirectorynetworkingPC hardware knowledgedriver installation and repairMicrosoft Officeshared printersnetwork printers

Soft Skills

communicationproblem-solvingcustomer supportattention to detailtime management

Certifications

A+Network+