Brightspeed

Supply Chain

• Execute daily systems operations and maintenance as assigned
• Monitor stock levels and implement corrective actions
• Generate forecasts within a collaborative demand planning process
• Conduct ad hoc analysis of escalated business scenarios
• Establish and maintain tactical reporting for business objectives

Inventory Analyst

Account Executive

• Initiate sales process promoting service, products, equipment, and capabilities for multiple product lines
• Work with customers to identify needs, create solutions, and ensure a smooth sales process
• Provide accurate reporting and feedback contributing to attaining sales goals and plan attainment
• Identify business opportunities to maintain sales goals and provides in-depth knowledge of competitors and suppliers to management
• Maintain customer service relationship with customer throughout the process regarding any questions and assistance needed
• Prepare and present media presentations using PowerPoint to prospective clients
• Develop expertise in building top-producing sales contracts through strategic marketing, tactical sales, and key account management
• Track all sales activity, contacts, and history in CRM system
• Establish and maintain relationships with key decision makers and customers
• Develop new accounts and penetrated accounts where previous Representatives may have been unsuccessful

Field Sales Representative

Software Engineer

• Oversee solutioning, developing and maintaining systems that support the Engineering and Construction team
• Drive advanced technical direction and support for multiple applications
• Define, document, design, test and implement strategies to enhance & support Network Systems
• Work directly with internal and external IT partners as well as End Users
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc.
• Perform RCA (Root Cause Analysis) post system outage
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
• Present program updates/status to leadership and stakeholders
• Prioritize system enhancements request
• Work closely with system access team and SOX compliance related reporting

System Support Manager – Engineering & Construction Applications

Financial Planning and Analysis

• Lead the annual and long-term budgeting and forecasting processes for assigned business units
• Manage and develop one or more direct reports, providing coaching and professional growth opportunities
• Analyze and report monthly and long-term business trends, including variance analysis with actionable recommendations
• Develop and maintain key performance indicators (KPIs) to measure business performance, identify risks, and highlight opportunities for growth and efficiency
• Provide timely and accurate financial reports, forecasts, budgets, and analytics on a weekly, monthly, quarterly, annual, and ad hoc basis
• Partner with business leaders to interpret results, conduct gap analyses, and recommend corrective actions
• Act as a trusted business partner to functional leaders and the executive team by delivering strategic insights and robust financial commentary
• Assess the financial impact of strategic business decisions and provide data-driven recommendations to leadership
• Identify and implement process improvements and best practices to enhance reporting efficiency and accuracy
• Prepare and deliver presentations to senior management, clearly communicating complex financial information

Senior FP&A Manager

Technical Program Manager

• Support Contact Center Enablement team in driving process improvements and technology enablement
• Manage complex projects that enhance efficiency and effectiveness of contact center operations
• Collaborate across various teams
• Conduct data analysis for process improvement
• Execute strategic initiatives that align with business objectives

Technical Program Manager – Contact Center Enablement

Product Manager

• Play a critical role in leading the development, launch, and lifecycle management of data and voice products
• Report directly to the Director, Product Development
• Define and articulate the product vision, strategy, and roadmap
• Conduct thorough market research and competitive analysis
• Manage the product backlog, prioritizing features and initiatives
• Monitor product performance post-launch and drive continuous improvement

Product Manager – Voice

• Responsible for producing new sales and revenue growth for Small Enterprise Accounts
• Focus on new business acquisition, inbound sales calls, web lead conversions and outbound call prospecting
• Qualify leads, identifying decision makers, determining customer needs
• Initiate sales process promoting service, products, equipment, and capabilities
• Establish and maintain relationships with key decision makers and customers

Small Enterprise Account Executive

Customer Success Manager

• Lead the company’s customer complaint and escalation management strategy
• Own the end-to-end customer complaint management framework across all channels
• Establish standards, SLAs, and governance for complaint intake, investigation, and resolution
• Serve as the primary owner for executive-level and high-risk customer escalations
• Partner with Legal, Compliance, Product, Operations, and Executive Leadership to resolve sensitive cases
• Analyze customer feedback from complaints, surveys, NPS/CSAT, call listening, and social channels
• Lead cross-functional initiatives to eliminate root causes of customer issues
• Define KPIs to measure complaint resolution effectiveness and customer sentiment.

Director, Customer Success

• Lead the development, launch and lifecycle management of data and voice products for SMB, Mid-Market, Enterprise and Wholesale customers
• Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends
• Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings
• Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals

• Drive growth through new logo acquisition within an assigned territory
• Drive new business with prospective accounts (zero billers)
• Responsible for selling the company’s products and services via telephone/web conference using a solution-based and consultative sales approach
• Qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
• Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts
• Provide superior service with every customer interaction

Mid-Market Account Executive

Security Operations

• Lead incident response efforts for high-severity and complex security events
• Act as escalation point for junior analysts
• Oversee daily SOC operations
• Conduct post-incident reviews
• Mentor and train junior analysts
• Perform advanced threat analysis
• Lead proactive threat hunting initiatives
• Design and implement advanced detection rules
• Develop custom automation playbooks
• Evaluate and recommend enhanced SOC technologies

Senior Analyst, Security Operations Center

Community Manager

• Lead, mentor, and motivate a team of account executives
• Conduct regular team meetings and training sessions to enhance sales skills and product knowledge
• Set clear performance expectations and provide ongoing feedback and support
• Create and implement sales plans to meet or exceed monthly and quarterly sales quotas
• Monitor market trends and competitor activities to identify opportunities and threats
• Foster strong relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and retention
• Track and analyze sales performance metrics
• Streamline sales processes to improve efficiency and effectiveness
• Collaborate with internal teams such as engineering, operations, marketing, finance, and customer support to align sales strategies with business objectives

Senior Manager, Community Fiber Expansion

Learning and Development

• Design, develop, and update comprehensive training and enablement materials
• Own the end-to-end instructional design lifecycle for assigned initiatives
• Facilitate virtual training sessions
• Translate marketing strategies into practical learning experiences
• Develop systems and process training related to customer-facing platforms
• Partner with stakeholders to identify learning needs and align training deliverables
• Apply instructional design best practices
• Measure learning effectiveness using assessments and surveys
• Maintain accurate and current learning assets within the learning management system (LMS)
• Document and refine repeatable instructional design processes
• Collaborate with peers on the enablement and instructional design team

Instructional Designer, Marketing Enablement

Manager

• Lead transaction management and lease administration
• Develop comprehensive knowledge of the company across business units
• Partner with external real estate brokers to develop and implement transactions
• Manage lease administration program and develop relationships with landlords and tenants
• Strategic portfolio planning and tactical monetization