Base Management Manager, Early Life and Moves
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Develop and execute strategies to reduce customer churn within the first 90 days of the customer lifecycle
- Own base management strategies to reduce churn during the first 90 days post-activation
- Partner with Product, Network, Care, CX, and Operations teams to address root causes impacting early life churn
- Own the base management components of the mover's program, with accountability for retention and reconnection performance
- Develop proactive strategies to identify movers early and reduce disconnect-driven churn
- Provide clear segmentation, targeting criteria, timing, and success metrics for CRM programs
- Support test-and-learn approaches to improve base management effectiveness
Requirements
- 5–8+ years of experience in base management, retention, lifecycle strategy, or customer analytics
- Experience in subscription-based businesses (internet, telecom, wireless, or data services preferred)
- Demonstrated success reducing early life customer churn
- Strong cross-functional collaboration skills, including partnership with CRM and CX teams
- Analytical mindset with the ability to translate data into actionable strategies
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
- Paid time off
- Remote, hybrid, or field-based roles depending on position and individual circumstances
- Technology investments to stay connected
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer analyticslifecycle strategybase managementchurn reduction strategiessegmentationtargeting criteriasuccess metricstest-and-learn approaches
Soft Skills
cross-functional collaborationanalytical mindsetcommunication